PokerStars acc frozen with funds

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Lecyboo95

Rising Star
Joined
Apr 6, 2020
Total posts
1
Hi there everyone

I’m new here, not sure where to turn so figured I may be able to get help here! I have had a pokerstars account for a couple of months, generally lost on it, the last week or so managed to spin my luck around and win a decent amount of money. The account is fully verified when I opened it etc, which took maybe an hour or so to do

Trouble is I currently have around 550 pounds sat in there and when I try log in it says my account is frozen. I used the take a break feature for 7 days on Friday due to the 48 hour wait to cash out (I didn’t want to spend the money back) but I thought I would be able to log in and withdraw :( now upon logging in my account says it’s frozen.

I’ve emailed support through their website and through my own email, and tried Twitter, but I am just getting no response at all about what to do. I just want my money out, and by the look of it on Twitter/online loads of people have the same issue and they are selectively responding to people. Does anyone have any idea what I should do next please or any way to speed this up?

I appreciate all responses!
Thankyou!
 
veltins

veltins

Legend
Loyaler
Joined
Feb 22, 2013
Total posts
2,489
Awards
2
JP
Sometimes they do take little longer in response , but your problem will be solved. It happened to me few times long time before and they did solve it . So I would advise you to send them an email saying how much you appreciate their mode of working. Actuallly it worked for me in praising their work even when I was having trouble with my account. They solved the problem and thanks for me for my appriciation.

Good luck
 
S

sasa2305

Rising Star
Joined
May 7, 2011
Total posts
8
I have same problem bicose a sit on table with some Rusian.They need a year to clear my acount.
 
joeisi

joeisi

Bonafide Donkey
Loyaler
Joined
Dec 7, 2014
Total posts
6,823
Awards
14
TT
Contact them from inside the client. There normally is a live chat feature at bottom when you fill out details but it seems they have too many queries as I did not see one only a send button.
Best of luck


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NESTNEKAA

NESTNEKAA

Rising Star
Joined
Apr 14, 2020
Total posts
3
I have this issue back in 2017, frozen with 200$
 
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