My pass identification PokerStars

E

EwokRocks

Rising Star
Joined
Apr 20, 2019
Total posts
3
2 month ago i send my pass photo to confirm pokerstars account . Pokerstars requested it after i tried to withdraw 100 euros. They not responding on my email already 2 month. I dont think its only because of virus and they have problems with support. Maybe i got shadow ban or smthing?xd
 
rj_montana

rj_montana

Visionary
Joined
Oct 29, 2019
Total posts
508
Two months seems like a long time but it's completely standard for them to require identification verification before the initial withdrawal. After that it should be good to go (my pokerstars withdrawals hit my account in 3 days max, usually next day)
 
joeisi

joeisi

Bonafide Donkey
Loyaler
Joined
Dec 7, 2014
Total posts
6,821
Awards
14
TT
Pokerstars responds to me in less than 24 hours via email.

You should try contacting them again. Maybe even try there live chat feature.
 
R

Richardszabo

Visionary
Joined
Nov 9, 2017
Total posts
823
Awards
2
I'm scared ahead, if I have to deal with Pokerstars support in the future. This isn't the first time I've heard a complaint about pokerstars customer service. It’s still outrageous that the biggest poker room has such poor customer service!
 
E

EwokRocks

Rising Star
Joined
Apr 20, 2019
Total posts
3
Pokerstars responds to me in less than 24 hours via email.

You should try contacting them again. Maybe even try there live chat feature.


Account freezed , cant contact them . I've tried everything
 
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