Bodog payout problems (at least in Canada)

[112forever]

trust me i have live chatted with them and called them personally they gave me the same run around and said they will not send me the money unless its with moneybookers this is after they enabled bank wire and check so its a loss cause calling them again when they are just gonna tell me the same thing

 

[Tammy]

Most (if not all) poker sites require that you use the same method to withdraw that you used to deposit with. I'm just curious why you would have closed your moneybookers before withdrawing?

Usually though, you can always request a check, so that one's a head scratcher too.

 

[112forever]

thats what im saying the deposit method i used is usemybank i stopped using moneybookers so they are fully aware that i used usemybank

 

[BodogBecky]

thats what im saying the deposit method i used is usemybank i stopped using moneybookers so they are fully aware that i used usemybank

I'm sorry, I am having trouble understanding what the ideal solution would be for you...how would you like to be paid? Once I understand what you are looking for I will be happy to ask a Senior CS Manager to give you a call.

Thanks,
Becky

 

[112forever]

My problem has been resolved......

Cheers

 

[Tammy]

Yay! Becky rocks, as usual.

 

[BodogBecky]

Yay! Becky rocks, as usual.

Thank you! Happy to hear that the problem has been solved!

 

[Syedmuradali]

Hi
It was recommended to speak to you regarding payout issues. I requested a payout on the 22nd via direct bank transfer. I am based in canada. Today it's the 30th and 6th business day since the payout was approved and no deposit which is very concerning.

The customer service was unable to give me any details.

Can you assist me?
Thanks

Syed

 

[Syedmuradali]

Above message is for Becky.

 

[BodogBecky]

Hi
It was recommended to speak to you regarding payout issues. I requested a payout on the 22nd via direct bank transfer. I am based in Canada. Today it's the 30th and 6th business day since the payout was approved and no deposit which is very concerning.

The customer service was unable to give me any details.

Can you assist me?
Thanks

Syed

Hi Syed,

The standard time frame to expect a payout is 4-7 business days plus tomorrow (Friday the 1st) is a holiday in Canada so please let me know if your payout does not arrive by Monday, OK?

Thank you,
Becky

 

[serendipity]

Just wanted give Kudos to bodog and Becky for this thread. After spending time in the Carbon help thread echo chamber, it is refreshing to see a site that still takes customer service seriously.

 

[BodogBecky]

Just wanted give Kudos to Bodog and Becky for this thread. After spending time in the Carbon help thread echo chamber, it is refreshing to see a site that still takes customer service seriously.

Thank you

 

[Syedmuradali]

Hi
Almost ending of tuesday business hours and no funds.

 

[Syedmuradali]

Hello Becky, just wanted to give you an update that its Wednesday and still no deposit!.

 

[BodogBecky]

Hello Becky, just wanted to give you an update that its Wednesday and still no deposit!.

Ok, can you please PM me your account number and I will speak with finance on your behalf?

Thank you!
Becky

 

[Syedmuradali]

Hi
I wish i could PM you but i cannot still do that.
Can you PM me your email?

 

[BodogBecky]

Hi
I wish i could PM you but i cannot still do that.
Can you PM me your email?

OH RIGHT!! yes, of course, will do right now...

 

[serendipity]

Hey Becky,

I just got this email. Is it for real? The bad grammar makes me believe this could be somebody phishing my account ("This note is to advice you.....").

_____________________________________________________________


[FONT=Verdana, Arial, Helvetica, sans-serif]Dear XXXXXXX,

It has been almost a year since you last logged into your account and your balance of €0.38 remains unused. This note is to advice you that your account will be locked within the next 60 days if not reactivated.To avoid having your account locked, you simply need to do one of the following: [/FONT]

• [FONT=Verdana, Arial, Helvetica, sans-serif]
  [*]Place a bet
  [*]Make a deposit
  [*]Request a payout[/FONT]

[FONT=Verdana, Arial, Helvetica, sans-serif]If you have any questions please contact our 24/7 Customer Service team by phone at +800 1004 2004.

Bodog Customer Service
service@bodog.co.uk
UK Freephone +800 1004 2004
International +268 480 6399 begin_of_the_skype_highlighting +268 480 6399 [/FONT]

 

[BodogBecky]

Hey Becky,

I just got this email. Is it for real? The bad grammar makes me believe this could be somebody phishing my account ("This note is to advice you.....").

_____________________________________________________________


[FONT=Verdana, Arial, Helvetica, sans-serif]Dear XXXXXXX,

It has been almost a year since you last logged into your account and your balance of €0.38 remains unused. This note is to advice you that your account will be locked within the next 60 days if not reactivated.To avoid having your account locked, you simply need to do one of the following: [/FONT]

• [FONT=Verdana, Arial, Helvetica, sans-serif]
  [*]Place a bet
  [*]Make a deposit
  [*]Request a payout[/FONT]

[FONT=Verdana, Arial, Helvetica, sans-serif]If you have any questions please contact our 24/7 Customer Service team by phone at +800 1004 2004.

Bodog Customer Service
service@bodog.co.uk
UK Freephone +800 1004 2004
International +268 480 6399 begin_of_the_skype_highlighting +268 480 6399 [/FONT]

Hi there,

I just checked with Bodog Europe and this email is real. Feedback passed on as well!

Becky

 

[serendipity]

Thanks Becky. Can't really swing options 2 or 3 right now. I will try to make a bet with my 38 cents, but looks like my Bodog freerollin days could be drawing to a close....

 

[SiMbEcK11]

Did you ever get your bank wire payout?

Hi
I wish i could PM you but i cannot still do that.
Can you PM me your email?

Did you ever get it? I am still waiting on mine and it has been over the expected time frame as well.

 

[pureluck888]

Payout via bank transfer

I recently requested a payout via bank transfer on 7/25/2011 and approved on 7/29/2011 for $2750. It's 8/12/2011 and have not received my money. It's a little frustrating because deposits instantly credit accounts yet for some reason the processor cant work with your bank account and instantly debit a payout. Sound familiar to anyone else?

 

[SiMbEcK11]

I recently requested a payout via bank transfer on 7/25/2011 and approved on 7/29/2011 for $2750. It's 8/12/2011 and have not received my money. It's a little frustrating because deposits instantly credit accounts yet for some reason the processor cant work with your bank account and instantly debit a payout. Sound familiar to anyone else?

Yes. See my thread. My bank wire is overdue also. The process takes too long I just want my money.

 

[Poker Orifice]

You guys are too much. Give it a rest already

 

[gosfgiants]

OH RIGHT!! yes, of course, will do right now...

Hi Becky-
I was hoping you might be able to help me out. Today will be a month since I requested my wire transfer from bodog. I've sent them a couple of emails and been told both times they would get right back to me but still havent heard anything. Do you think you might be able to help out? I guess from reading some other post I can't pm so if you want to send me your email I can send you my account number.
thanks