BetOnline Withdrawal

S

SBritt

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Has anyone had issues with BOL withdrawals? I have made multiple deposits in the past with bonus offers and have subsequently had the account go to 0, when I tried to withdraw recently, they had all of these old rollover requirements still on the account and it was all cumulative.

It took multiple sessions with customer service reps via chat to resolve the situation. Now I am running into a 7-day hold due to a credit card deposit.

I have no doubt they will pay, but they certainly make it difficult to pull money.

Any suggestions?
 
KristaK

KristaK

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laughs...
i wish comes a day when i WITHDRAW monies ... instead of always DEPOSIT
I also think BetOnLine is legit but suppose like most businesses they happier collect monies than to pay it
let us know how it ends up ok?
 
C

CallmeFloppy

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I have been able to deposit and withdraw funds from Betonline without issue. I once ran into the same stacked rollover issue but was able to get it resolved with one of the reps.

As far as the payout, I am not sure how long it was from between the time of your deposit and the time you tried to cash out but I know it is not uncommon to have a period of time need to pass from the initial deposit before they will payout. I would wait the 7 days and then you should be fine.
 
John A

John A

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I haven't had issues either, but just get setup with bitcoin. It's so much easier and quicker to go about withdrawls.
 
playinggameswithu

playinggameswithu

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BOL is sucks compared to ACR. They are not worth investing money into considering their MTT are a joke and they refused to allow me to withdraw freeroll winnings. ACR all the way.
 
S

SBritt

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I am hoping I don't have issues. I just need to find a way to be able to buy bitcoin faster than with Coinbase as when I want to deposit, I usually want it to be immediate. Anyone have any suggestions on better fiat to bitcoin sites?
 
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stil370

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BOL

I tried to make $60w/d today from BOL. But they said because they gave me a $60 bonus, I now have to be $1700 on sports before i can w/d $60.
Heress a transcript below from a conversation with customer service:





Info: Thank you for choosing to chat with us. An agent will be with you shortly.
Info: All agents are currently assisting others. Your estimated wait time is 2 minutes and 34 seconds. Thank you for your patience.
Info: You are now chatting with Daniel.
Daniel:
Welcome to our live chat service. My name is Daniel How may I help you today?

richard Lech: Hi Daniel, can you help me witha payout?
Daniel:
Hi Richard, I can tell you how to request it but it's the player the one who must request it.

richard Lech: i tried but they said to contact customer service
Daniel:
Let me find out why the reason might be.

richard Lech: ok
Daniel:
May I have your pet's name please?

richard Lech: sunshine
Daniel:
Thanks.

Daniel:
Kindly hold on for a moment while I review the account for you. Your patience is highly appreciated.

richard Lech: yw
Daniel:
Thanks, one moment please.

richard Lech: ok
Daniel:
You could not cash out firstly because you used a free play and now you have a rollover you need to meet.

richard Lech: so hat does that mean?
Daniel: I'll be right with you.
Daniel:
Roll-over is the action we expect in return if a bonus is used. If you used a freeplay bonus, you are required to comply with the rollover before cashing out. Casino, poker, horses and skill game action do not counts towards the rollover.

richard Lech: so what do i have to do?
Daniel:
Meet your rollover 1725 USD

Daniel:
Only sport bets count towards the rollover.

Daniel:
When calculating Rollover, we use the lower of the risk/reward value as the effective value. For example, if you bet $500 on Team A to win $450, we'll take $450 into consideration to calculate the rollover and if you bet $250 on Team B to win $50, we'll take $50 so the total action applied towards fulfilling the rollover requirement would be $500 ($450 + $50).

richard Lech: and what else do you require?
richard Lech: and how was $1725 dreived?
Daniel:
That's because of bonuses you used.

richard Lech: how much bonus did i use?
Daniel:
Actually only one.

Daniel:
This was the bonus amount 57.50 USD

richard Lech: so the rollover is like 300x?
Daniel:
No.

richard Lech: ?
Daniel:
You got that bonus for the deposit of 230 + free play amount 57.5 * 6 = 1725

richard Lech: the bonus wasnt 230
Daniel:
I said deposit of 230

richard Lech: it was 57.5
Daniel:
You got that bonus for the deposit of 230 + free play amount 57.5 * 6 = 1725

Daniel:
The free play was 25% from the deposit of $230

richard Lech: so i thought rollover is only for the bonus
Daniel:
The Rollover is calculated by adding the Deposit + Fees (If ANY) + Bonus and multiplying it by the set roll-over amount.

richard Lech: where is the multiplier of 6 in the terms and conditions?
Daniel:
https://www.betonline.ag/promotions

Daniel:
On 25% lifetimes bonus you click on terms and conditions and you will see it there.

richard Lech: so considering #11 where does that leave me?
Daniel:
When you use a bonus within the 30 days then it does get expired.

richard Lech: that doesnt answer my question
Daniel:
It leaves you with the bonus.

Daniel:
You still have 3.20 USD as free play balance.

richard Lech: what if it goes to zero?
Daniel:
You will have to meet the rollover, once a bonus is used you are attached to the conditions.

richard Lech: what if you dont have $1750?
Daniel:
If your account ever reach to $0 the rollover won't exist anymore.

Daniel:
It will be removed.

Daniel:
So don't use more bonus if don't want to be attached to any rollover.

richard Lech: if i use the available balance of .54 and my free play balance 3.2 down to zero, wouldd that be good
Daniel:
You have money in poker, the account has to be fully in $0

Daniel:
Either you comply with the rollover or lose it all so that you don't have it anymore.

richard Lech: i was in a ssimlar situation with sportsbetting and they allowed me to w/d the poker money after i gave up the the frree play moneym
Daniel:
That's another gambling site, every gambling site has their own way to do business.

richard Lech: can you cut me a break here? i only want to withdraw $60 for a car part that I need
richard Lech: ive lost thousands on this site
Daniel:
I wish I could, when you use a free play you are agreeing that you understand and accept the conditions.

richard Lech: i am like everybody else-just stupid not to read all the ermsk
Daniel:
I would take it as a lesson.

Daniel:
Please read always the rules and terms and conditions.

Daniel:
Will there be anything else I can assist you with at this time?

richard Lech: does this mean, i have to bet 1700 on sports?
richard Lech: what happens then?
Daniel:
Richard are you reading my messages?

Daniel:
When calculating Rollover, we use the lower of the risk/reward value as the effective value. For example, if you bet $500 on Team A to win $450, we'll take $450 into consideration to calculate the rollover and if you bet $250 on Team B to win $50, we'll take $50 so the total action applied towards fulfilling the rollover requirement would be $500 ($450 + $50).

Daniel:
That's what you have to put in actions.

Daniel:
Example you risk $50 to win $45: when the wager is graded 45 will go towards the rollover.

richard Lech: when the rollover gets to 1700, i still have to get rid of tthe 3.20 and the .54?
Daniel:
You have to use that $3.20 you have in free play and complete the rollover.

richard Lech: will that add to the 1700?
Daniel:
Every sport bet count towards the rollover.

Daniel:
As well as the free play bets.

richard Lech: what else is required bsidee what we have just talked about?
Daniel:
That's it, only the rollover, remember action in poker does not count towards the rollover.

richard Lech: thats it??? nothing else?
Daniel:
That's the only thing is stopping your from getting your free play, you already completed the 30 days hold.

richard Lech: what if i want to forfeightt my freeplay?
Daniel:
Free play can't be forfeit.

richard Lech: where does that say in the terms and conditions?
Daniel:
It's not on the terms and conditions, if it was there all the conditions wouldn't have any sense.

richard Lech: that really does make sense, it would just be one aspect out of a 100
Daniel:
Will there be anything else I can assist you with at this time?

richard Lech: how do i email this to myself
Daniel:
Just click on the box with the plus sign there you will see the option to transcript it.

Info: The chat transcript will be sent to: stil370@yahoo.com at the end of your chat.
Daniel:
Do you have any other question?

richard Lech: i jusst wanted to say the best part of the conversation for me was the part when you told me that this should be a good lesson for you
Daniel:
I was saying like if I was you I would take it as a lesson.

Daniel:
It's up to you.

richard Lech: stil370@yahoo.com
richard Lech: read it yourself, one way or another it doesnt make you sound so good
Daniel:
Maybe because english is not my first language.

richard Lech: like a saint sort of
Daniel:
Forgive me if I sounded rude.

Daniel:
It was not my intention.

Daniel:
Will there be anything else I can assist you with at this time?

richard Lech: i just sort of get the feeling that the next request for a payout-you will tell me something else that you didnt tell me today so i still wont get paid
richard Lech: a slimey kind of feel
Daniel:
If the payout team needs some type of information they will let you know after you request your first payout.

richard Lech: nice of you to throw thhat in there at the very end Daniel
richard Lech: ata boy
Daniel:
Any other question?>

Daniel:
I have not received a reply from you in quite a while now. I hope I have answered all of your inquiries. Please feel free to come back at your convenience. Thank you and have a good day.










 
drubas

drubas

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Joined
Mar 27, 2018
Total posts
105
Has anyone had issues with BOL withdrawals? I have made multiple deposits in the past with bonus offers and have subsequently had the account go to 0, when I tried to withdraw recently, they had all of these old rollover requirements still on the account and it was all cumulative.

It took multiple sessions with customer service reps via chat to resolve the situation. Now I am running into a 7-day hold due to a credit card deposit.

I have no doubt they will pay, but they certainly make it difficult to pull money.

Any suggestions?


Yep, experienced pretty much the same. Unfortunately even asking a lawyer did not help... They have designed their general business terms quite well.

Wish you the best of luck!
 
S

stil370

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sorry to hear that Drubas. The word SCUUM comes to mind.
 
muse713

muse713

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Never had a problem with BOL. As a matter of fact I think there withdrawal process is one of the fastest available.I use Bitcoin for withdrawal.
 
S

stil370

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Consider yourself lucky Rockstar. There will come a time when there will be a problem and the only way to get your money is too shaming them into doing it.
 
S

SBritt

Rock Star
Joined
Dec 27, 2014
Total posts
156
I eventually received my payout, but they are certainly happier to take it in that give it out.
 
J

Jeff5630_BOL

Rising Star
Joined
Nov 18, 2019
Total posts
1
Has anyone had issues with BOL withdrawals? I have made multiple deposits in the past with bonus offers and have subsequently had the account go to 0, when I tried to withdraw recently, they had all of these old rollover requirements still on the account and it was all cumulative.

It took multiple sessions with customer service reps via chat to resolve the situation. Now I am running into a 7-day hold due to a credit card deposit.

I have no doubt they will pay, but they certainly make it difficult to pull money.

Any suggestions?


I have cashed out 2500 out twice with bitcoin. Got paid in about 24 hours, honestly i didn’t put a bonus code. Also cash out curse is pretty strong on both cash outs seems like they punish me for withdrawing money.
 
Dzob

Dzob

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The Poker Room does not like to withdraw money because no money in circulation is no rake. The best thing about any poker room / casino is to read the payout regulations before your deposit. I made a withdrawal from Bet-online - they paid me out after a week of efforts.
 
azforlife

azforlife

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Man, there isn't even a withdrawal option on the Cashier side from the poker or on the site, thisis nuts! Sent them a message on twitter! Its nuts But I wanna say massive thanks to the guy who shared the chat transcript
 
joeisi

joeisi

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Lesson from the above never take a bonus without reading the terms and conditions of it.

Also you should have blocked out the security question and answer from your convoy above.
 
Last edited:
joeisi

joeisi

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It is not activated if you never made a deposit.
Here is my payout page. All the options are greyed out because I do not have any money in my account.

2020 03 21 204015

This one might be bigger to see

2020 03 21 204707

Man, there isn't even a withdrawal option on the Cashier side from the poker or on the site, thisis nuts! Sent them a message on twitter! Its nuts But I wanna say massive thanks to the guy who shared the chat transcript
 
Mendo

Mendo

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stil370

Did you make sports bets and get a bonus when sports betting or were you playing poker only?
 
John A

John A

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It is not activated if you never made a deposit.
Here is my payout page. All the options are greyed out because I do not have any money in my account.

View attachment 266460

This one might be bigger to see

View attachment 266461

It's only been this way for 20+ years of online poker. You can't withdraw until you make a deposit.... because... they need to verify it's you and you're not laundering money using online poker. It's for the sake of the whole community these standards have always existed.
 
joeisi

joeisi

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Yes I agree it is everyone's best interest that this rule is in place.

However I have seen WPN process withdrawals without an initial deposit. I am sure that a few others would do as well.
It's only been this way for 20+ years of online poker. You can't withdraw until you make a deposit.... because... they need to verify it's you and you're not laundering money using online poker. It's for the sake of the whole community these standards have always existed.
 
K

Ktv2018

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have a similar issue 10 yers ago on Carbon Poker, they had a 3 step freeroll that could get you a 3 $ tournament and then a 33$ tournament, and then a 109$ satellite, so I got around 2500$ at the end of it but they didn't allow me to withdraw until I make a deposit of a minimum 100$.
Another fact that I learned the hard way just like you was the bonus so now I don't use any bonus code for my deposits .
 
BlackIce

BlackIce

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I am hoping I don't have issues. I just need to find a way to be able to buy bitcoin faster than with Coinbase as when I want to deposit, I usually want it to be immediate. Anyone have any suggestions on better fiat to bitcoin sites?



I use cash App , works pretty slick to buy sell Bitcoin , but am here reading and trying to learn why betonline rejected my payout request . Lol grr I deposited $50 no promo using Bitcoin bout a week ago bet on the niners to beat the rams $38 to win like 62 . Cause it was a no brainer :)) then I played a $5 poker tournament and won 2nd place. , $400 dollars . Am now trying to withdraw $400 and my emails so my payout had bin authorized but on my ticket says rejected . I’ve cashed out like $3000 three yrs ago but stopped playing poker since life got busy but here I am :) now What ? There’s no explanation on the ticket , nothing . GG . :(

have a similar issue 10 yers ago on Carbon Poker, they had a 3 step freeroll that could get you a 3 $ tournament and then a 33$ tournament, and then a 109$ satellite, so I got around 2500$ at the end of it but they didn't allow me to withdraw until I make a deposit of a minimum 100$.
Another fact that I learned the hard way just like you was the bonus so now I don't use any bonus code for my deposits .



Yup , learned too :. I had a massive rollover once like $14,000 lol I built my account up to $7000 by going all in every time on football n baseball and had 7000 left on rollover, so I put it all one last time (cause I was still pist) on another game one last time , (baseball) total points and lost the bet by 1 . Still hurts :() remember so many details from that game lol.
 
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davidkimtai89

davidkimtai89

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i can not access to bet online , sever is not constantly ,
 
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