Jack Daniels wins this thread.
I suspect what happened was that she
was protecting her hand but she was using one of her chips to do it and when she went all in, that chip ended up in the middle with the rest of her stack, leaving nothing protecting her hand (Hence the
"Did you protect your hand?" "But I'm all in!" conversation).
Without a hole card camera and a facility to go back and review the footage within a reasonable timeframe it's going to be very hard to restore this hand from the muck. Even if she
tells the tournament director exactly which two aces she had and those two specific aces happen to be in the muck... I dunno, there's still scope for the rest of the table to object because they can't prove those were the two cards she had and who knows, maybe she just made it up and got lucky that those two cards had been mucked.
TD got put in a lousy position but made the right call IMO, as did the floor guy who told the dealer not to make it any worse by touching the muck.
On some of the other points:
- TDA rules state players can't request new dealers, so demanding one is just wasting your breath.
- Her cards weren't on the top because that's not how a muck works. You don't physically lift the cards off the table, you just sweep them with the rest. That means they'll pretty much never be on top.
- The table did
not have hole card cameras.