Update-Solved-Withdrawal Approved
Update on-Day 12
Proceeded to contact MGA (Licence of Iron And Many Other IPOKER Skins). There replied back after a day or two and wanted to know if the withdrawal has been processed to my satisfaction as of yet. I did not mention the site in question within the message to the MGA due to the respect I've had dealing with Iron Poker and wanted to wait it out at least 2 weeks before i proceeded doing so. So I went over to Iron Poker's live chat and let them know I have posted the conversation below. 2 hours later the withdrawal has been approved and is on route to my bank, though there was no email that explained why it was so lengthy but hey i am happy at least my money is possibly on the way.
Anon: Hello
Bethany: Hello! This is Bethany from the Online Support.
Bethany: How may I help you for today?
Anon: Hi bethany
Anon: I am contacting in regards to a withdrawal i made on Feb 16th (12Days Ago Now) 288 hours ago. I would just like to know why this has not been processed yet, as i normally have had my withdrawals processed promptly within 48 hours.
Anon: I would prefer to hear from you guys before getting in touch with the MGA
Bethany: Upon checking your case has been forwarded to the relevant department and we are still waiting for an update.
Bethany: As soon as we have any news you will be notified.
Anon: Okay well Bethany at this point i don't have any other option than to report this incident to the MGA
Anon: I have waited patiently 12 days now for an update and the withdrawal to be processed
Anon: I dont want to have to get in touch with Ron Brochstein at Malta Gaming
Bethany: I understand that, and I am really sorry for the inconvenience
Anon: But you guys are not giving me much of a choice.
Bethany: But unfortunately I do not have any more information
Anon: Well can you get me in touch with someone that does, because like i said i don't want to tell the malta gaming authority of this
Anon: I have waited 12 days Bethany.
Anon: I have bill's to pay i have my own expenses
Bethany: Yes, I know where you are coming from and I can really understand everything you are saying.
Anon: I have not mentioned IronPoker or IronBet to them yet but this is the reply i have received from your license authority.
Anon: Dear ---,
Kindly confirm that your withdrawal request was processed to your satisfaction.
Respectfully,
Universe Entertainment Services Malta Limited
Anon: I would like to reply to that email Yes it was processed to my satisfaction but to this date Bethany it has not, this is why I once again am contacting you guys
Anon: I would like you guys to resolve this without me getting them involved
Bethany: I get it , but as I've already told you ,we do not have any updates from your case.
Anon: So what should I do tell them about the issue ?
Bethany: It is up to you
Anon: I really don't want to have to Bethany I love Ironpoker
Bethany: I am really glad that we have such loyal customers like you
Anon: Yes Bethany I am very loyal but I mean you guys are not treating me fair as a valued customer
Anon: Now when I cash out I am waiting 12 days now.
Anon: With a history on the site with lots of deposits and withdrawals
Anon: I stream on Twitch your site bring you guys players for FREE
Anon: And you guys are making me now wait 12 days for a withdrawal without any explanation
Anon: Max ever is 48 hours from my experience on the site. I just want an answer why they are taking so long
Bethany: I am afraid I am not familiar with the procedure itself. Since your case has been forwarded to the relevant department, they need to check something and this is why it is taking so long
Anon: Yes but why does it take 12 days
Anon: There is nothing incorrect
Anon: Are you able to speak to them and ask them? While I wait.
Bethany: I am afraid at this moment, no
Bethany: We are waiting also for an update.
Anon: Do you know when they will be available ?
Bethany: I am sorry, as per the moment I don't have this information .
Anon: Okay well I'll wait till tomorrow, than I am afraid I will have to proceed further with my lawyers advice.
Anon: Thank you for your assistance Bethany, and i wish you all the best. Take care
Bethany: Thank you for your understanding !
Bethany: If you have any questions or concerns, feel free to contact Online Support. We're available 24/7 and we'll be more than happy to help you.
We are pleased to inform you that your withdrawal request of CAD9,696.58 has been approved.
For your reference, the Transaction Code for this withdrawal is: ---
and the withdrawal details are as follows:
Your account in Envoy has been credited with CAD9,696.58. Your Transaction ID for this payment is ---
Should you have any queries about this withdrawal request and payment, please contact our Customer Services Team on -, or click on the ‘Online Support’ icon within the lobby.
Add to your Safe Senders List to make sure you never miss out on security-and service-related communications like this one and can be among the first to hear about our special bonus offers and promotions.
*Please allow 4-7 working days for your withdrawal amount to appear in your account
Sincerely,
Iron Bet Team