This is a discussion on (IPOKER NETWORK) Iron Poker Withdrawal Delays within the online poker forums, in the Poker Deposits & Withdrawals section; So i had requested a withdrawal request on Iron Poker on date: Thu, Feb 16, 2017 at 2:34 PM Feb 16 (7 days ago). I am
So i had requested a withdrawal request on Iron Poker on date: Thu, Feb 16, 2017 at 2:34 PM Feb 16 (7 days ago). I am still waiting for the withdrawal to be processed on their end and being the higher tier of their VIP levels i have had withdrawals processed in 24 hours. Though for this withdrawal request in the amount of "We have received your withdrawal request for the total amount of CAD9,696.58." I am still waiting for the request to be processed and than of course wait 2 days for the funds to arrive. I have spoken with their live chat/email support/telephone support and they advise me they have no information on the withdrawal and will send it over to the "relevant department" who than will contact me and processes the withdrawal. Here below is the last response i received via EMAIL from IRON POKER support, who by the way is owned by Winner Poker.
Thank you for contacting us!
Your case has been forwarded to the relevant department and as soon as we have any news you will be notified.
We appreciate your cooperation and understanding regarding this matter.
Should you have any questions or concerns, please do not hesitate to contact the Iron Poker Support Team. We are available 24 Hours a day, 7 days a week.
UPDATE:11 days ago now, I requested the withdrawal once again i spoke with live chat who has told me the same old that they have not heard back from relevant department in regards to why the withdrawal STILL has not been processed they just told me to keep waiting and could not provide further info.. Will continue updating as things progress.
Proceeded to contact MGA (Licence of Iron And Many Other IPOKER Skins). There replied back after a day or two and wanted to know if the withdrawal has been processed to my satisfaction as of yet. I did not mention the site in question within the message to the MGA due to the respect I've had dealing with Iron Poker and wanted to wait it out at least 2 weeks before i proceeded doing so. So I went over to Iron Poker's live chat and let them know I have posted the conversation below. 2 hours later the withdrawal has been approved and is on route to my bank, though there was no email that explained why it was so lengthy but hey i am happy at least my money is possibly on the way.
Bethany: Hello! This is Bethany from the Online Support.
Bethany: How may I help you for today?
Anon: Hi bethany
Anon: I am contacting in regards to a withdrawal i made on Feb 16th (12Days Ago Now) 288 hours ago. I would just like to know why this has not been processed yet, as i normally have had my withdrawals processed promptly within 48 hours.
Anon: I would prefer to hear from you guys before getting in touch with the MGA
Bethany: Upon checking your case has been forwarded to the relevant department and we are still waiting for an update.
Bethany: As soon as we have any news you will be notified.
Anon: Okay well Bethany at this point i don't have any other option than to report this incident to the MGA
Anon: I have waited patiently 12 days now for an update and the withdrawal to be processed
Anon: I dont want to have to get in touch with Ron Brochstein at Malta Gaming
Bethany: I understand that, and I am really sorry for the inconvenience
Anon: But you guys are not giving me much of a choice.
Bethany: But unfortunately I do not have any more information
Anon: Well can you get me in touch with someone that does, because like i said i don't want to tell the malta gaming authority of this
Anon: I have waited 12 days Bethany.
Anon: I have bill's to pay i have my own expenses
Bethany: Yes, I know where you are coming from and I can really understand everything you are saying.
Anon: I have not mentioned IronPoker or IronBet to them yet but this is the reply i have received from your license authority.
Anon: Dear ---,
Kindly confirm that your withdrawal request was processed to your satisfaction.
Universe Entertainment Services Malta Limited
Anon: I would like to reply to that email Yes it was processed to my satisfaction but to this date Bethany it has not, this is why I once again am contacting you guys
Anon: I would like you guys to resolve this without me getting them involved
Bethany: I get it , but as I've already told you ,we do not have any updates from your case.
Anon: So what should I do tell them about the issue ?
Bethany: It is up to you
Anon: I really don't want to have to Bethany I love Ironpoker
Bethany: I am really glad that we have such loyal customers like you
Anon: Yes Bethany I am very loyal but I mean you guys are not treating me fair as a valued customer
Anon: Now when I cash out I am waiting 12 days now.
Anon: With a history on the site with lots of deposits and withdrawals
Anon: I stream on Twitch your site bring you guys players for FREE
Anon: And you guys are making me now wait 12 days for a withdrawal without any explanation
Anon: Max ever is 48 hours from my experience on the site. I just want an answer why they are taking so long
Bethany: I am afraid I am not familiar with the procedure itself. Since your case has been forwarded to the relevant department, they need to check something and this is why it is taking so long
Anon: Yes but why does it take 12 days
Anon: There is nothing incorrect
Anon: Are you able to speak to them and ask them? While I wait.
Bethany: I am afraid at this moment, no
Bethany: We are waiting also for an update.
Anon: Do you know when they will be available ?
Bethany: I am sorry, as per the moment I don't have this information .
Anon: Okay well I'll wait till tomorrow, than I am afraid I will have to proceed further with my lawyers advice.
Anon: Thank you for your assistance Bethany, and i wish you all the best. Take care
Bethany: Thank you for your understanding !
Bethany: If you have any questions or concerns, feel free to contact Online Support. We're available 24/7 and we'll be more than happy to help you.
We are pleased to inform you that your withdrawal request of CAD9,696.58 has been approved.
For your reference, the Transaction Code for this withdrawal is: ---
and the withdrawal details are as follows:
Your account in Envoy has been credited with CAD9,696.58. Your Transaction ID for this payment is ---
Should you have any queries about this withdrawal request and payment, please contact our Customer Services Team on -, or click on the ‘Online Support’ icon within the lobby.
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*Please allow 4-7 working days for your withdrawal amount to appear in your account
2 weeks is pretty good in the bigger scheme of things. Everybody would love instant deposit and withdrawals, like it once was, but few of us expect that to ever happen again.
Can you tell us if this was handled by Iron Poker, or an Ipoker Network Cashier? Many (me in particular) don't understand how Ipoker handles cashier functions.
Hey thanks for your reply, funds still have not been put in my bank but its a positive step that its finally been processed. Will update when funds come in. IPOKER cashiers are the same throughout the site (Look Wise) but i believe each site individually processes withdrawals through their management. About the two weeks yeah its fine but its just the fact I had a long history with them and they were rather quick each time 24/48 hours just weird they took this long (12 Days) and never even gave me an answer to why it took long even though i was told i'd get one but they money being approved is good enough for now. I totally approve security checks on withdrawals but i mean 12 days is a little too much for a smaller site.