My advice
Hi all,
Hi Papamag, first of all you should try phoning them, it's quicker than waiting around for email, try to stay polite if you can so they don't hang up on you.
The first part is understandable, if you deposited originally via any method apart from epassporte then they would require at least one deposit via epassporte in order to pay you that way, although i'm not sure why they couldn't just send you a check.
The second part is more confusing, could be if they issued you a bonus of some sort with that deposit and you tried to withdraw instantly then they would have locked your account for that, if not it could just be a technical problem, or they may have thought it was a bit wierd why someone would deposit, not play then withdraw in which case they might have put your account on hold while they find out more info.
Either way I would phone them and talk to someone real, get their name and if you still have an issue or no satisfaction via the phone then come back and post again, alternatively you can contact casinomeister who investigates poker rooms as well as
casinos (and he's pretty good with results) you have to give him what you have so far so get on the phone and find out what they have to say to you. Hope this helps you sort this problem out quicker and please post when you find out more.
Tony
P.S.
Send your email not just to support, send a copy to these too as one or the other may answer quicker :
For deposit or withdrawal inquiries, please contact:
cashier@fulltiltpoker.com
For account information, please contact:
accountinfo@fulltiltpoker.com
Also i've not heard of it being a problem anywhere with having more than one account, second accounts are quite common when people sign up then forget about the place and unwittingly create a second account a couple of years later, it's a genuine mistake that can usually be verified by the fact that the first account hasn't been logged into or played in a long time.