ENTIRE BALANCE Disappeared from ACR Today - No 24/7

ENTIRE BALANCE DISSAPEARED from ARC TODAY INFRONT OF MY EYES
I want to first say I love ACR, I deposit twice a week sometimes a lot more often and play EVERYDAY. I have never had an issue until now, to say 24/7 support I guess should be removed from the site. It’s been over 10 hours and not even an automated response, disappointed to say the least. Here is the major problem that happened. I Deposited $60 USD in Bitcoin, the balance was in my account after transaction was confirmed on Blockchain. I saw the balance in my ACR under "My account" tab. I opened the casino game touchdown frenzy and deposited the entire balance, when the small "deposit/withdraw" window disappeared my balance on the game was zero. I closed the tab and went back to the ARC app my balance was now zero. My whole deposit disappeared to ZERO WHERE IS IT! No way to the 24/7 contact customer service to tell them about the issue. I’m sure they will resolve but WTF!

flossy007700 said:

ENTIRE BALANCE DISSAPEARED from ARC TODAY INFRONT OF MY EYES
I want to first say I love ACR, I deposit twice a week sometimes a lot more often and play EVERYDAY. I have never had an issue until now, to say 24/7 support I guess should be removed from the site. It’s been over 10 hours and not even an automated response, disappointed to say the least. Here is the major problem that happened. I Deposited $60 USD in Bitcoin, the balance was in my account after transaction was confirmed on Blockchain. I saw the balance in my ACR under "My account" tab. I opened the casino game touchdown frenzy and deposited the entire balance, when the small "deposit/withdraw" window disappeared my balance on the game was zero. I closed the tab and went back to the ARC app my balance was now zero. My whole deposit disappeared to ZERO WHERE IS IT! No way to the 24/7 contact customer service to tell them about the issue. I’m sure they will resolve but WTF!

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ACR has been having issues today with their Cashier. Email support and they will help you out. Unfortunately all of support is working from home and live chat is not available or so I have been told.

You understand my Sunday afternoon frustration? I wanted to play not have my funds tied up, such a simple fix but cant get ahold of the 24/7 support.

I'm sure it's still there. Look again later.

Its been 9 hours

12 hours sill no resolve

If it doesn't show up, there is an ACR support thread here in the forum. I have no idea how effective it is, but maybe worth a look.

thanks Ill wait until morning and then post there

I couldn’t find a ACR Rep if my life depended on it. Sunday, There are some insane amounts of high $$ Tournaments, every Sunday. If you’re going to claim 24/7 around the clock help via agent, Sunday would be the day to staff it. It’s been 24 hours so far, all day Sunday and going into Monday and no response? I was able to talk to a agent for 3 mins I bet this could have been fixed.
WTF

Think of all the $$$ your saving,,, :icon_flow

terryk said:

Think of all the $$$ your saving,,,

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NONE THEY LOST $60 WHICH I PLAN ON 10x in slots guaranteed!
LOL your right, and at the same time, so so wrong!

FIXED ACCOUNT BALANCE CREDITED THANKS ACR!

Took a little while, I think the problem was within the old casino software updating over to the new casino. ACR took care of me, just want to let everyone know your money is safe with them.

his thread is over a month old, but I have to post 11 more times before i can do anything on here. ACR has been holding my money for 56 days now.

MMaki1981 said:

ACR has been having issues today with their Cashier. Email support and they will help you out. Unfortunately all of support is working from home and live chat is not available or so I have been told.

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5 year customer, $60 fix. ACR Reps read any of this stuff?QUOTE=MMaki1981;5547699]ACR has been having issues today with their Cashier. Email support and they will help you out. Unfortunately all of support is working from home and live chat is not available or so I have been told.[/QUOTE]