This is a discussion on Problems with prizes within the online poker forums, in the Tournament Poker section; Got into the prize-winning place in freeroll on the PS but the money did not arrive on the account. Why?:confused:
I had a case when I won a ticket worth $ 27, followed by registration for a major tournament. However, at the time of winning the satellite, the late registration was over. I missed the tournament and there was no $ 27 ticket in my account. I wrote to online support, we figured out for about an hour how this could happen. After the proceedings, I was credited to my balance with 27 tournament dollars, instead of one ticket with a face value of 27 dollars.