Problems with prizes

NickeLine22

NickeLine22

Rock Star
Joined
Sep 21, 2015
Total posts
118
Got into the prize-winning place in freeroll on the PS but the money did not arrive on the account. Why?:confused:
 
greatgame230

greatgame230

Visionary
Joined
May 29, 2011
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916
You must look for the history of the tournament and communicate by Chat or by mail with support showing that you arrived ITM and the prize was not awarded in your account
 
NickeLine22

NickeLine22

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Joined
Sep 21, 2015
Total posts
118
It turns out it was tournament money, but they are not displayed in the balance)
Ahah) I am stupid...
 
Katie Dozier

Katie Dozier

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Joined
Jun 2, 2010
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Awards
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You must look for the history of the tournament and communicate by Chat or by mail with support showing that you arrived ITM and the prize was not awarded in your account


This is correct, I’m sorry that it happened to you. Well done on spotting it!
 
oakthyago

oakthyago

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Joined
Jun 21, 2017
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sent then a email they use to respond prretty fast

make sure that you finish ITM to claim your prize because i never saw the algorith make a mistakes and they are right to no make anything wrong.

so good luck and tell us what happened
 
ToNy70929

ToNy70929

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Jan 3, 2019
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UZ
I had a case when I won a ticket worth $ 27, followed by registration for a major tournament. However, at the time of winning the satellite, the late registration was over. I missed the tournament and there was no $ 27 ticket in my account. I wrote to online support, we figured out for about an hour how this could happen. After the proceedings, I was credited to my balance with 27 tournament dollars, instead of one ticket with a face value of 27 dollars.:)
 
ChickenArise

ChickenArise

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It turns out it was tournament money, but they are not displayed in the balance)
Ahah) I am stupid...

Dont feel so bad, you have to check in a lot of places and dont forget to look at your tickets as sometimes entries won from satelittes appear there. Good luck.
 
Newzooozooo

Newzooozooo

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Apr 22, 2018
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Hi.
I have never had such problems.
It is possible that only tournament money was provided in this tournament. Check your balance carefully.
Good luck.
 
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