This is a discussion on Problem with Holdem Manager 2 within the online poker forums, in the Poker Software & Tools section; Recently have big problem with HM 2 when is turn on Pokerstars software works so slow its unable to play. thats the spec of my
Recently have big problem with HM 2 when is turn on Pokerstars software works so slow its unable to play. thats the spec of my PC:
Windows 7 Home Premium 64-bit SP1
AMD Phenom II X4 840 39 °C
Technologia Propus 45nm
12,0GB 2-Kanałowy DDR3 @ 669MHz (9-9-9-24)
ASUSTeK Computer INC. M4N68T-M-LE-V2 (AM3) 27 °C
2047MBNVIDIA GeForce GTX 1050 (MSI) 28 °C
931GB Seagate ST1000DM 003-1ER162 SCSI Disk Device (SATA) 30 °C
Never have a problem with working them booth also got very good stable internet connection 10 mg
PC specs look ok to me. You can try reinstall of Holdem Manager 2 but my advice is to test the HM3 beta and see how it works. It is almost ready for launch now so it is good time to switch to it. It works great for me.
Please create a support ticket via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.
If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
- Check for any errors and send the information (Save All Events As...).
- Please send your \HM2Logs folder files as well - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support%3F
When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com