This is a discussion on HEM not grabbing aipf hands within the online poker forums, in the Poker Software & Tools section; The issue only seems to be on all in pre flop hands. My HEM 2 doesn’t seem to be tracking these hands. All other hands
The issue only seems to be on all in pre flop hands. My HEM 2 doesn’t seem to be tracking these hands. All other hands are being imported correctly, does anybody have any ideas what may be happening? I play on ACR
Please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'https://support.holdemmanager.com/support/product/1' link.
Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.
All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM2Archive\2016\07\31).
When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.