L
Loken
Rising Star
Bronze Level
I write this for another user.
She has been on pokerstars for many years, made deposits and withdrawals now and then. But now they have requested documents for verification. After completion of such a request it has been a week without any reply. She has sent documents both through the client and by e-mail. All withdrawals are still automatically denied.
The only information which has been provided is that they're under a lot of pressure. However, myself has got response for another support-matter within a day or so.
Any similar experiences from other users around here? How long does she has to wait until the verification is reviewed and completed?
She has been on pokerstars for many years, made deposits and withdrawals now and then. But now they have requested documents for verification. After completion of such a request it has been a week without any reply. She has sent documents both through the client and by e-mail. All withdrawals are still automatically denied.
The only information which has been provided is that they're under a lot of pressure. However, myself has got response for another support-matter within a day or so.
Any similar experiences from other users around here? How long does she has to wait until the verification is reviewed and completed?