Entropay bank transfer?

Did someone use entropay bank transfer to deposit for virtual visa?
I sent a transfer from my bank to entropay 5 days ago, my bank says its already their, Yet I see no money in my entropay account?
Entropay says it can take up to 7 days?
Is their something else I need to do?
How can I know where is my money?
Is this common for entropay or is something wrong

i dont no about bank transfers but i used my prepaid credit card this morning and it only took minutes to do.