We understand your concern about the bad beats you may have experienced at our tables. However, our software does not have extra setting or anything of the same sort that could alter the outcome of the game.
Also, please keep in mind that our site does not benefit from any players winning or losing on our poker tables. In fact, we would like all our players to win all the time and be happy on our tables, but that is obviously not possible. Poker is primarily a game of skill, but since luck is also involved, there will be times when you will get a bad run of cards. It is not possible for us to manipulate the outcome of the games, and even if it were, we would not indulge in any activities that would compromise our integrity.
Please note that we have built our site from the ground up to provide our players with the safest and highest quality site on which to play poker. We are highly confident that the systems used for Random Number Generation (RNG) check more here: https://www.americascardroom.eu/poke...and-integrity/
, and the card-shuffling algorithm that utilizes those numbers, are not only the most advanced and reliable within the online poker community that it would be difficult to find better in ANY application.
If you wish to report a particular hand or player you are also welcome to do so. Thus, feel free to email all the information to our Security team via email at: Security@AmericasCardroom.eu