Suspended account

I have just had my account suspended by reeferpoker. According to the notice i got it was for security reasons. Here's the story. Ever since the 3rd of January when i first noticed they had a writing contest paying 20 bucks, I have been trying to enter it. You have to go to their community page from the main website to enter. I kept getting a notice that my log in was denied.Here are the email attempts i have made to try and get the problem resolved. after three days of this I blew my stack and cussed them out good. I tried using three different browsers. The result a suspension.


To: BeachBumMuckets


REFERENCE NUMBER: LTK116012977436X Please use this ticket number in any correspondence
with us.


SUBJECT: HELP ME OUT


Dear Valued Player,


Thank you for contacting us.


Please kindly provide us with more information on the contest which you have mentioned
in the email which you have sent us.


Please feel free to contact us if you have any additional questions.



Sincerely,


CS Rick

Customer Support Representative


From: support@reeferpoker.com
To: baddle@msn.com
Subject: RE: HELP ME OUT (LTK116012977436X)
Date: Sat, 3 Jan 2009 23:40:35 -0500

Reference number: LTK116012977436X Please use this ticket number in any correspondence with us.
Subject: HELP ME OUT

Dear Valued Player,
Thank you for contacting us.

Please be advised that your account was currently active.
Please make sure that you are logging in using your registered email address as the username, not your nickname.
If you have forgotten your password, please click on the "forgot password" button located in the bottom left of the login screen.




Please feel free to contact us if you have any additional questions.
Sincerely,
CS Chanelle
Customer Support Representative

,,,,76.JPG (127.8 KB), ,,77.JPG (128.1 KB)

BULL SHIT MY ACCOUNT IS BLOCKED LOOK AT THE ATTACHMENTS IF YOU DON'T BELIEVE Me.







From: support@reeferpoker.com
To: baddle@msn.com
Subject: RE: HELP ME OUT (LTK116012977436X)
Date: Sat, 3 Jan 2009 23:40:35 -0500

Reference number: LTK116012977436X Please use this ticket number in any correspondence with us.
Subject: HELP ME OUT

Dear Valued Player,
Thank you for contacting us.

There is nothing wrong with your account. it has already been email verified
and it is not suspended or locked


---------------Original Message---------------
From: Bill White < >
Subject:
RE: HELP ME OUT (LTK116012977436X)

Just tried again. and got this.


* Login denied! Your account has either been blocked or you have not activated it yet. Did you not get an activation e-mail and follow the validation link?
* Login denied! Your account has either been blocked or you have not activated it yet. Did you not get an activation e-mail and follow the validation link?
Dear Valued Player,

Thank you for contacting us.

Dear Value Player,



Please try accessing your account from another computer and see if you are able to do so.

Please feel free to contact us if you have any additional questions.

Sincerely,

CS Katherine


In case this email does not fully answer your question, or you would like to contact us
for any reason, simply reply to this email.


========== Original Message ==========

From: BeachBumMuckets <>
Subject: HELP ME OUT


I TRYING TO ENTER YOUR WRITE AN ARTICLE CONTEST BUT YOUR COMMUNITY PAGE KEEPS TELLING ME
I DON'T HAVE AN ACCOUNT. CAN YOU DO
SOMETHING ABOUT THIS? I LOG ON TO YOUR
POKER ROOM WITH NO TROUBLE AT ALL. I AM
BeachBumMuckets.


Dear Valued Player,

Thank you for contacting us.

There is nothing wrong with your account. it has already been email verified
and it is not suspended or locked.



Please try accessing your account from another computer and see if you are able to do so.

Please feel free to contact us if you have any additional questions.

Sincerely,

CS Katherine


Dear Valued Player,



Thank you for contacting us.



As previously noted, your email is already verified by our system long time ago.
And as I've checked on your account it seems that there is no problem. Your account is
active.



If you can not login to your reeferpoker software I suggest you reset your password then
try again to log in with your email and new password.









Please feel free to contact us if you have any additional questions.



Sincerely,

CS Patricia
Customer Support Representative

---------------Original Message---------------
From: Bill White < >

Subject:
No Way



If you think for one minute that i will have any thing to do with a company that can not
read their own english. you have another think coming.Here is your own words

Error

* Login denied! Your account has either been blocked or you have not activated it
yet. Did you not get an activation e-mail and follow the validation link?

If you idiots would send me a verification email i would verify just like i do with all
internet sites i join.

And Next.

Dear Valued Player,

Thank you for contacting us.






Your login username is ............@.......
You can reset your password from this link http://www.reeferpoker.com/lost-password.html



Please feel free to contact us if you have any additional questions.

Sincerely,

CS Rick
Customer Support Representative

---------------Original Message---------------
From: Bill White < >

Subject:
RE: No Way (LTK116013062835X)


Been there Done That. Why do i keep getting the error message? I am using the correct
email address and the correct and newly change password. It reads as follows

Error

* Login denied! Your account has either been blocked or you have not activated it
yet. Did you not get an activation e-mail and follow the validation link?



This is on the Main page i can go to the poker room just fine so stop checking there.
I am trying to log in to the community page.


AND NEXT.

ear Valued Player,



Thank you for contacting us.

We can not see any problem on your account on why you receive those error message.
Kindly provide a screenshot of the error so we could forward it to our technical
department.





Please feel free to contact us if you have any additional

questions.



Sincerely,



CS Patricia
Customer Support Representative

---------------Original Message---------------
From: Bill White < >

Subject:
RE: No Way (LTK116013062835X)


I forgot you are not from the US so let me explain better perhaps. I have already done all
of this crap. It doesn't help i still get the message as follows:

Error

* Login denied! Your account has either been blocked or you have not activated it
yet. Did you not get an activation e-mail and follow the validation link?

AND NEXT

Dear Valued Player,



Thank you for contacting us.



I've checked your account and it appears that there's no problem or restriction on your
account. Your email address has already been verified so you should be ablle to access
now your account.



Please try to check your connections and make sure that there's no firewall or adware that
maybe blocking your connection.





Please feel free to contact us if you have any additional questions.



Sincerely,

CS Mark
Customer Support Representative

---------------Original Message---------------
From: Bill White < >

Subject:
RE: No Way (LTK116013062835X)



Well i did provide screenshots in a previous correspondence. But here they are again.
They are in the attachements just below the subject line

How many times and in how many ways am i going to have to say it. I can go to your poker
tables with no problem. The problem is that when i access reeferpoker.com i immediately
get a message saying login denied. And when i try too login again i get the same ****ING
message. Now I am attaching two screenshots of the problem the first labeled ,,,,76 jpg.
is what i see when i go to the site initially and the second labeled ,,77 jpg is what
i see after i try to log in. Please fix this as i want to go to the community and enter
the writing contest. I can not do this unless i am logged in.


AND NEXT



Dear Valued Player,

Thank you for contacting us.



Your login username is .........@.......

You can reset your password from this link http://www.reeferpoker.com/lost-password.html



Please feel free to contact us if you have any additional questions.

Sincerely,

CS Rick
Customer Support Representative

---------------Original Message---------------
From: Bill White < >

Subject:
Unbelievable


How many times and in how many ways am i going to have to say it. I can go to your poker
tables with no problem. The problem is that when i access reeferpoker.com i immediately
get a message saying login denied. And when i try too login again i get the same ****ing
message. Now I am attaching two screenshots of the problem the first labeled ,,,,76 jpg.
is what i see when i go to the site initially and the second labeled ,,77 jpg is what i
see after i try to log in. Please fix this as i want to go to the community and enter
the writing contest. I can not do this unless i am logged in.

They are probably writing you from a smoke filled 'reefer' room ...

What else might you expect .... .

what do you expectfrom a site named REEFER ?

I do not blame them

If you can not present yourself in a decent manner you get what you deserve. Lacing emails with profanity is not acceptable.

So many people these days think they can just say what they want to people who are trying to provide service.

Learn how to treat people with common decency.

I mean, it is some contest they offered. Learn to control yourself. Sheeze

WEC said:

I do not blame them

If you can not present yourself in a decent manner you get what you deserve. Lacing emails with profanity is not acceptable.

So many people these days think they can just say what they want to people who are trying to provide service.

Learn how to treat people with common decency.

I mean, it is some contest they offered. Learn to control yourself. Sheeze

Click to expand...

Have you had a hit too many yourself, or perhaps work for Reefer? hehe There was no profanity at all for the 1st 5+ emails or so. If their customer service would at least address the issue (even if they can't isolate the problem), there'd be no reason to get angry. But when you have to repeat yourself 5 times and try to reiterate the problem 5 different ways only for some idiot to still not have the small brain it would take to understand and address your concern, and make you repeat your efforts of screenshots, and waste your time, Reeferpoker got what they deserved.

Jeeeez...sounds like they were so stoned they were confusing the poker room with their poker forum website? LOL

Divebitch said:

But when you have to repeat yourself 5 times and try to reiterate the problem 5 different ways only for some idiot to still not have the small brain it would take to understand and address your concern, and make you repeat your efforts of screenshots, and waste your time, Reeferpoker got what they deserved.

Click to expand...

You think because someone (who prolly makes little money taking abuse from poker players who think their poop don't stink) does not answer a customer service request in the way you deem appropriate....That they deserve profanities and rude behavior

I saw no rude behavior from the CS Staff at Reefer to elicit such a response

I feel sorry for you and anyone else who feels this is appropriate behavior towards others - even if they did not offer up the help you desired. This is an example of the direct reason why so many poker players have extremely poor reputations whereever they go.

Yeah..you can be mad at the lackluster, silly replies....BUT

seriously why do people play at these tiny poker sites with stupid names like duck billed platypus poker?

Dorkus Malorkus said:

seriously why do people play at these tiny poker sites with stupid names like duck billed platypus poker?

Click to expand...

LOL - yeah

What would possess someone to call a site - reefer poker?

Is next new site on the scene - Crack Poker?

WEC said:

Is next new site on the scene - Crack Poker?

Click to expand...

weed is a gateway drug, so you're probably right.

Try talking s l o w e r.............

Stick to main sites like FT or PS. You're trying to get $20 and you seem desperate. Emailing about an account I'm SURE you have no funds in.

Get over it, not that big of a deal.

brianvoytek said:

Stick to main sites like FT or PS. You're trying to get $20 and you seem desperate. Emailing about an account I'm SURE you have no funds in.

Get over it, not that big of a deal.

Click to expand...

I am over it. There is no way i would ever deposit at that site unless i won the OFC freeroll. That is the only reason i had it downloaded in the first place. It does not bother me in the least. This post was more to inform that i will not be in the OFC this weekend.

ACCESS DENIED

Dear Will Robinson:

DANGER DANGER!

Please feel free to contact us again. Fool.

He he he

Watch the backroom sites now that the pool is draining.

Dorkus Malorkus said:

seriously why do people play at these tiny poker sites with stupid names like duck billed platypus poker?

Click to expand...

Easy...because it's fun to be the big fish in a small pond.

I am sorry that you experienced any issues. However I do have to say that you were contacting the support team of the client for an issue with the website forums/community page.
Which is two totally seperate things, the client and poker room itself is not the same as the website. So I will gladly help you with your account on the community page if you would send me a PM with the email or name that you used and I can have that taken care of in minutes.
We provide some of the best support that I have seen in a very long time, and really apologize for your confusion.

RPMichelle said:

I am sorry that you experienced any issues. However I do have to say that you were contacting the support team of the client for an issue with the website forums/community page.
Which is two totally seperate things, the client and poker room itself is not the same as the website. So I will gladly help you with your account on the community page if you would send me a PM with the email or name that you used and I can have that taken care of in minutes.
We provide some of the best support that I have seen in a very long time, and really apologize for your confusion.

Click to expand...

This post and the enclosed email is the first real progress i have seen. I really appreciate it and I will try not to be a pest in the future. I was severely aggravated when i popped off to your support staff. Received the following email so hopefully everything is fine.

Hi William,

First of all I must apologize for what is a HUGE misunderstanding by our
support staff. It is as clear as day to me that you were referring to
the reeferpoker.com website. Also there was an issue with our support
not checking for the promotion that you were referring to which added to
the confusion.

Unfortunately English is not the native language of our support staff
and they had some trouble interpreting your email correctly. They are
very used to (and good at) supporting our poker software and a question
about a related website was quite obviously outside of the scope of
their training. In this case they simply answered the question from a
software point of view repeatedly.

I'm sure they were as confused as you were frustrated as to why you
continued to send emails about the issue.

I must take the blame for this as I am responsible for their training
and this is extremely embarrassing. I can assure you that our staff will
be able to respond to your queries correctly in the future as I will be
beginning another training session with them shortly in which I will
ensure that they thoroughly read the contents of an email before
replying and if they don't understand, to forward it to a supervisor for
a response.

I have issued a $60 satellite coupon to your account compliments of the
Merge Gaming Network for the inconvenience you have suffered due to this
misunderstanding which you can use to enter the $20,000 guaranteed
tournament. I hope that this event does tarnish your opinion of Reefer
Poker or the Merge Gaming Network.

In regards to the Reefer Poker website issue that you are having, please
contact Michelle who is also included in this email and she will be able
to assist you further with your login problem.


--
Kind Regards,

James O'Neill

Customer Support Manager
Merge Gaming Network

MrMuckets said:

It does not bother me in the least.

Click to expand...

It didn't bother you in the least?? Yet you contacted their support well over 10 times for something which doesn't bother you in the least?

Cracking, by swearing at their support and conducting yourself like an idiot in what was a simple misunderstanding from support you get a $60 voucher. Quality.

If you'd have spoke to me like that, face-to-face, if I worked at a CS type job, I would have smacked you. No need what-so-ever to come across as rudely as you did.

Good luck in your $20k guaranteed tourney.

MrMuckets said:

I hope that this event does tarnish your opinion of Reefer Poker or the Merge Gaming Network.

Click to expand...

Small typo here, huh? Glad you got it straightened out. I get irritated with these customer service types sometimes, too, when they obviously aren't getting what you are asking and you wonder if they speak English. I don't swear at them though, although I'm hoping they realize how irritated I am. If it's a phone call, sometimes I have to hang up to avoid going too far. Lol.

RogueRivered said:

I get irritated with these customer service types sometimes, too, when they obviously aren't getting what you are asking and you wonder if they speak English. I don't swear at them though, although I'm hoping they realize how irritated I am.

Click to expand...

That's exactly how I see it. To say "I am still getting this f$#&ing error message" is not the same as saying "you are a f$*#ing idiot" or even "you are an idiot". Muckets did not really berate them in any way, although profanity was perhaps unnecessary. But I fully understood the frustration.

Anyway, Reefer finally handled the situation with the utmost class in customer service, IMO - taking the blame and giving him the $60 coupon.

dam bro, sixty bucks is sixty bucks no matter how you spit it. ive never heard of reefer poker tho lol, not sure i would trust it all that much either


you should probly stick to the well known sites like ft and ps bro, thats where the ballers are at

maybe they just had the munchies and could not think straight

Anger and rudeness get you no where in life. If you had handled it in a mature and professional manner, you may have had better success. Do they have a phone number you can contact them at?

Mr Muckets may have been a little harsh but I completely understand. I have had some run in's with very poor customer service myself. If the support staff had taken 2 sec. to read the email it would probably have been taken care of. Sometimes it seem like they don't read the email and you just get a automated response. The site I have had a problem with is EA game on more than one occasion. I bought a game for them online download. The game was not working properly and so I put a support ticket in. It states that they will reply within 24 hour. Three day's later I get an email back asking me for more info about my purchase not the game problem. So I give them the info about the purchase and again we will get back to you in 24 hour. By this time I would have had the game beat. It now takes 5 day for them to get back to me and now there asking about the game problem. So this is the time that I fly off the handle at them about the getting back to me in 24 hour. They are a very large company with the worst customer support ever. The end result is that it took almost three weeks to get the problem fixed and they refunded my money. So I got a free game out of the deal but I had to do alot of bitching. I don't like getting things for free I just wanted them to stand by there 24 hour policy. So i do understand getting heated with customer support from web site it can be very frustrating.

Hi Chatters,

Gian Perroni here. Many of you know me as I run CanAffco, and represent many sites including Reefer Poker. I just wanted to say thanks for your patience and understanding of the issue that Mr Muckets experienced. As RPMichelle pointed out, the Reefer Community login is different than the Reefer Poker login, something that we will make clearer on the site, and that Merge is now aware of.

Secondly I wanted to assure you that the team that is running Reefer Poker, under my direction, are poker professionals and many of us have been in the industry since inception. While Reefer Poker by virtue of it's name may sound a little "unprofessional", please note that this site IS around for the long haul, is well funded, and we are having a hell of a lot of fun promoting it! We figured it was about time

If we can offer a great playing experience, some unique and different promotions, take good care of the players and affiliates, and have some fun, what the hell...I know I am enjoying it.

If anyone ever has any questions or concerns I am available anytime to address them. Please play with confidence, and if you are participating in the OFC event on Saturday, good luck! Make sure you list CardsChat as your favorite forum.

Peace,