Hey Kamel, have you checked your junk mail? If it says its sent out then its very possible it might be in your junk mail. I think its one of a number of poker sites i setup recently, but havn't played on there either as their freerolls seem to be when I'm working and well on the weekends often when I'm sleeping in lol. I'm sure if you called up support they would tell you to make sure its not in your junk mail. Hope you get it sir.hi im wondering what's wrong with their customer service i try to recover passwor and there's a message that it has been send on my mailbox but nothings there i wonder if anyone had similar problem ?? how deal with it