C
Capitulu
Rising Star
Bronze Level
My 6 years old account on pokerstars was frozen on the 13th of March right after winning a $109 tournament. I received an email about a security check and asking for id documents and relations to 2 other accounts. One account is my husbands and one was created by me a long time ago and forgot about it. Anyway i did not use that account , and never played with my husband in the same time. I usually only play tournaments and this now is my first major win.
I now should have around $14.000 in the account but can't access it
It is now over 3 weeks since the account is frozen and all my emails are replied with what looks like a predefined message, to have patience as this is a busy time..
Did anyone else had a situation like this? This is really taking a long time and other sited usualy have an online chat or other methods of contact but on pokerstars i find no other means.. I don't play that often and when i do i loose so this is the first time i won and i can't enjoy the win
Thanks for your time.
I now should have around $14.000 in the account but can't access it
It is now over 3 weeks since the account is frozen and all my emails are replied with what looks like a predefined message, to have patience as this is a busy time..
Did anyone else had a situation like this? This is really taking a long time and other sited usualy have an online chat or other methods of contact but on pokerstars i find no other means.. I don't play that often and when i do i loose so this is the first time i won and i can't enjoy the win
Thanks for your time.