Hi:
I read forums but I rarely post.A recent conversation with I had with the owner of a poker school convinced me that I was treated unfairly by Poker Stars. I won't mention the name of the poker school to avoid being labelled a tout for that poker school.
My story in a nutshell is that I had been playing on Poker Stars on and off for one or two years. Suddenly late last year they froze my account immediately after I made a $500 deposit. When I queried it, they told me I need to re-verify my account. I explained that I had moved to Thailand temporarily and I would be moving permanently to Vietnam. They were not accepting of my documentation after that and told me my money would be returned after I provide proof that the card I used to deposit was still active. I provided my last bank statement and never heard from them again. Perhaps if I explain my circumstances you will side with Poker Stars as my situation is a bit complicated. I am a Canadian citizen with a Canadian passport, but for the last 50 years I have resided in Australia (it's warmer.) I joined poker stars in Australia. When I turned 73, I decided that it would be cheaper to live in Southeast Asia. So my wife and I and our pensions moved to Thailand and then permanently to Vietnam. This is apparently too difficult for the Staff at Poker Stars to understand. So they kept my money and stopped responding.to me. I wrote that money off until I spoke with owner of the poker school. He persuaded me that what poker stars had done was less than honourable and I should get back in touch with them. I did so a couple of days ago and they have not responded. Maybe it's too soon. But if their previous lack of response is indicative of my chances, I may be drawing dead. Despite my explanations I can't seem to get it into their heads that documentation I used in Australia is no longer available to me. I have my Canadian Passport and nothing else. Any suggestions?
Wilson