palmerd2
Rock Star
Silver Level
I am absolutely appalled. I downloaded intertops last week to play in the CC freeroll that was canceled. I created an account and played a few freerolls to feel out the software.
Today I got home from work and started the software and it wouldn't log me in, saying my account had been locked. So I emailed support and feel compelled to share that conversation as the whole situation just feels really weird.
--MY FIRST EMAIL--
Username: palmerd2
I tried to get into the 7pm freeroll today and it says my account has
been locked. I reinstalled the software twice and tried the direct
login through the sportsbook.
Sincerely,
--
David R. Palmer
--THEIR RESPONSE--
Dear David,
Thank you for your e-mail.
We wish to inform you that your account did not pass our security checks therefore as a result, management has decided that your account will remain closed.
Thank you for your understanding and do have a good day!!
Sincerely,
Cynthia
--MY RESPONSE--
Hi Cynthia,
Thank you for your quick response. I do need some advice on how to proceed.
Would it be possible for me to create a new account using the same
handle, palmerd2? If so, please let me know when you have deleted my
locked account so I can create a new one using the same name. If not,
please let me know so I can attempt to create a new account using a
seperate email address. The reason why I am so concerned is because
CardsChat will be sponsoring a $500 freeroll at your site sometime in
the near future. As an active member at the forum, I find their
tournaments to be much more skill-based and rewarding to play than
most low-stakes tournaments.
Also, I am confused on how I did not pass security, as I did not
deposit nor withdraw. The only information you should have is my
permanent address and my username and password.
Sincerely,
David Palmer
--THEIR FINAL RESPONSE--
Dear David,
Thank you for your response.
Unfortunately our system will not allow you to create a new account.
Thank you for your understanding and do have a good evening.
Sincerely,
Cynthia
Today I got home from work and started the software and it wouldn't log me in, saying my account had been locked. So I emailed support and feel compelled to share that conversation as the whole situation just feels really weird.
--MY FIRST EMAIL--
Username: palmerd2
I tried to get into the 7pm freeroll today and it says my account has
been locked. I reinstalled the software twice and tried the direct
login through the sportsbook.
Sincerely,
--
David R. Palmer
--THEIR RESPONSE--
Dear David,
Thank you for your e-mail.
We wish to inform you that your account did not pass our security checks therefore as a result, management has decided that your account will remain closed.
Thank you for your understanding and do have a good day!!
Sincerely,
Cynthia
--MY RESPONSE--
Hi Cynthia,
Thank you for your quick response. I do need some advice on how to proceed.
Would it be possible for me to create a new account using the same
handle, palmerd2? If so, please let me know when you have deleted my
locked account so I can create a new one using the same name. If not,
please let me know so I can attempt to create a new account using a
seperate email address. The reason why I am so concerned is because
CardsChat will be sponsoring a $500 freeroll at your site sometime in
the near future. As an active member at the forum, I find their
tournaments to be much more skill-based and rewarding to play than
most low-stakes tournaments.
Also, I am confused on how I did not pass security, as I did not
deposit nor withdraw. The only information you should have is my
permanent address and my username and password.
Sincerely,
David Palmer
--THEIR FINAL RESPONSE--
Dear David,
Thank you for your response.
Unfortunately our system will not allow you to create a new account.
Thank you for your understanding and do have a good evening.
Sincerely,
Cynthia