Originally Posted by PattyR
Stu i have had tremendous success with FT support too until this instance. in fact that is one reason i thought so highly of the site was because of the customer support. all the problems i had in the past with depositing, withdrawing, and even abusive players, they responded in a day or less.
thats why this situation has me completely baffled! im so disappointed.
Is it just the one email?
It may have got lost in the system.
Fist line support recieve it and will probably have to refer it to second line as it involves overturning a decision... somewhere along the line first line have recieved it but it hasnt been passed on to second line correctly.
I would mention in your email that this is the second email you have sent.