This is a discussion on Cafrino has bad customer service within the online poker forums, in the Poker Rooms section; I had problems accepting my withdrawal from this site called cafrino via paypal. I was communicating with cafrino to try and resolve the issue and
I had problems accepting my withdrawal from this site called cafrino via paypal. I was communicating with cafrino to try and resolve the issue and they decided that their only resolution to the issue was to disable my account until I got the paypal issue resolved. lol I did get the issue resolved and got the money but now they won't respond to my messages asking them to reinstate my account even though I resolved the issue. I still have $8.00 left on the site I need to withdrawal too they as of right now they refuse to pay me. Bad. Very bad.
Is there anything I can do to resolve this issue? I'm serious. They literally just stopped responding to my emails.
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Yeah, I haven't had very good results with their customer service. Sometimes they respond, and sometimes they just fade you completely despite multiple e-mails. If you message them on their Facebook page, somebody will respond quickly, but will probably tell you to just contact support at their e-mail address. I would try posting a comment in reply to one of their recent posts complaining about it. I don't know if you'll actually get your money, but it seems to get their attention, at least.
ETA: I didn't realize how old this thread was. Did you ever get your money?