D
DMW
Rising Star
Bronze Level
The purpose of the message is (1) warn other people from depositing money into BetOnline. (2) to get advice about what to do. I have posted this story on two other forums so far. And have filed a complaint to SBR, and sent a report to stolenbankrolls.com
Here's my story. I cashed in for $700 about 5 months ago. I currently have around $12,700 in my account. I requested a payout 3 months ago, after a month of sending my documents over and over, those were finally approved. Then out of the blue I was accused of chip dumping to a single player (I don't even remember playing against someone with that name).
They said my account was "under review" by the poker department. I have since called over 25 times and sent over 100 emails. Finally, yesterday they said my account was closed. I have been calling non stop and they tell me to email operations@betonline.com. Then they tell me to call customer service. Finally, after getting a supervisor on the phone (after 10 tries), she tells me there is nothing she or I can do. Apparently the "poker department" made the decision. But they have no email or phone number supposedly. They refuse to send me any hand histories or provide the slightest details or let me defend myself in any way. After doing research I have found that the exact same thing has happened to many other players recently.
I know I am new to the forum, but have been playing poker since 2004, mostly on bodog (username DMW).
Also, it's fitting that there's a huge Betonline banner ad at the top of this page.
Here's my story. I cashed in for $700 about 5 months ago. I currently have around $12,700 in my account. I requested a payout 3 months ago, after a month of sending my documents over and over, those were finally approved. Then out of the blue I was accused of chip dumping to a single player (I don't even remember playing against someone with that name).
They said my account was "under review" by the poker department. I have since called over 25 times and sent over 100 emails. Finally, yesterday they said my account was closed. I have been calling non stop and they tell me to email operations@betonline.com. Then they tell me to call customer service. Finally, after getting a supervisor on the phone (after 10 tries), she tells me there is nothing she or I can do. Apparently the "poker department" made the decision. But they have no email or phone number supposedly. They refuse to send me any hand histories or provide the slightest details or let me defend myself in any way. After doing research I have found that the exact same thing has happened to many other players recently.
I know I am new to the forum, but have been playing poker since 2004, mostly on bodog (username DMW).
Also, it's fitting that there's a huge Betonline banner ad at the top of this page.
