WEC
Legend
Silver Level
You said my payout was sent out on June 19th, why would it take more than a few days to arrive by regular mail?
Pony Express Horse has sprained ankle
You said my payout was sent out on June 19th, why would it take more than a few days to arrive by regular mail?
Sup fellas;
Well, I gues it's time to attack right nevadanick? LOL.That is exactly what I did FIRST. I have been trying to get in touch with Nick, but no response yet; Dakota replied to my PM immediately though, so I guess nick is extremely busy. BTW nevada, what do you mean with " a true affiliate manager with some weenie" ?
Sometimes it takes a while for Nick to get back, but Dakota is also admin for the site.
Affiliate Manager that is simply a 'salesman' (no weenie). Like the sales people that companies call 'Account Executives' but have absolutely no authority (no weenie). Or an Affiliate Manager that has something (weenie) between their legs and CAN get something accomplished, with their authorized authority and dedicated management support to really make changes and get resolutions ... and the TRUTH.
WEC: it is the right decision to keep an eye on Doyle's to see if things really improve, until then, send your players elsewhere, we don't want upset customers.
Huh?? Why send them away right now? Or are you aware that nothing will change anytime soon? If you're here to make it better, why not suggest waiting to see RESULTS ... or do you already anticipate those 'already sent' checks not to arrive ...
STerasedU: yes, that what they say, I don't know why it would take more than a few days to arrive, that was the info I was able to get from them.
'IF' someone wanted me to 'make things better' ... and I were told something that didn't sound right ... I'D be asking before coming back here. Why does a company send a rep out with limited or bad info unless they have no intention of changing ...
Dorkus: yes, they are still here
Obviously NOT a good sign .... since YOU used the ... >>
adubcho: I spoke with AJ from security yesterday about your situation, I told him that you were really frustrated with this issue...anyway, I convinced him to re-open your account, just call him or call me, I'll put you thru.
^^^ progress ...
Zac: thanks again for your comments, I know is a hard task, at least im giving my 2 cents here, as for other departments, not my call. take into consideration that, event though I am an affiliate manager or, a salesman trying to sell something to people that won't buy it hehe I come here to listen to your comments and give you updates of your issues, like I said before, not to fix the world LOL
You don't have to 'fix the world' ... just be able to speak with confidence about 'fixing one ROOM' ...
that's it for today guys, see ya tomorrow!!!!
-Mark
Sup fellas;
Well, I gues it's time to attack right nevadanick? LOL.That is exactly what I did FIRST. I have been trying to get in touch with Nick, but no response yet; Dakota replied to my PM immediately though, so I guess nick is extremely busy. BTW nevada, what do you mean with " a true affiliate manager with some weenie" ?
WEC: it is the right decision to keep an eye on Doyle's to see if things really improve, until then, send your players elsewhere, we don't want upset customers.
STerasedU: yes, that what they say, I don't know why it would take more than a few days to arrive, that was the info I was able to get from them.
Dorkus: yes, they are still here
adubcho: I spoke with AJ from security yesterday about your situation, I told him that you were really frustrated with this issue...anyway, I convinced him to re-open your account, just call him or call me, I'll put you thru.
Zac: thanks again for your comments, I know is a hard task, at least im giving my 2 cents here, as for other departments, not my call. take into consideration that, event though I am an affiliate manager or, a salesman trying to sell something to people that won't buy it hehe I come here to listen to your comments and give you updates of your issues, like I said before, not to fix the world LOL
that's it for today guys, see ya tomorrow!!!!
-Mark
What's up guys...
listen up...I got news for y'all...I spoke with Vic, the new guy over at accounting; he said we they are using a new processor. Looks like it gets checks delivered super fast. Hopefully we'll get better.
Decker: what's your Doyle's user ID?
Crystal: thanks a lot for the suggestions. Couple of years ago, I don't quite remember exactly, Bluff magazine awarded our customer service for being one of the best out there; unfortunately, we have had issues with our accounting department which, in the end, is the most important.
Hey nevada; ok, I understand what you mean; well, looks like you are talking about the CEO of the company who can really make changes and get resolutions, like getting a new processor for checks, or get new deposit and withdrawal options. The affiliate account manager is there to help the affiliate partner to improve his/her business by providing basic support, come up with ideas in terms or promotions, marketing tools etc.
Why send them away right now? well, it wouldn't be fair if I tell WEC to send his players to Doyle because things will change soon; he wouldn't believe in what I say after all that's been said about Doyle's; he, as an affiliate is aware of what's going on out there in the market, and he will determine when is the time to send players to any given room.
Also, accounting, security, customer service, marketing, affiliates; they all have their own tools to work with, that is why sometimes we have to ask them about whatever, or they have to ask us about affiliates, you see? if they tell me that the check will arrive in 1 year, well, I have to stick with that version 'cause I can't go into their system and find out by myself.
Thanks a lot for your contribution to this thread nick and everybody, I hope to see you on Monday.
TGIF so Im out of here....see ya!!!
What's up guys...
listen up...I got news for y'all...I spoke with Vic, the new guy over at accounting; he said we they are using a new processor. Looks like it gets checks delivered super fast. Hopefully we'll get better.
Decker: what's your Doyle's user ID?
Crystal: thanks a lot for the suggestions. Couple of years ago, I don't quite remember exactly, Bluff magazine awarded our customer service for being one of the best out there; unfortunately, we have had issues with our accounting department which, in the end, is the most important.
Hey nevada; ok, I understand what you mean; well, looks like you are talking about the CEO of the company who can really make changes and get resolutions, like getting a new processor for checks, or get new deposit and withdrawal options. The affiliate account manager is there to help the affiliate partner to improve his/her business by providing basic support, come up with ideas in terms or promotions, marketing tools etc.
Why send them away right now? well, it wouldn't be fair if I tell WEC to send his players to Doyle because things will change soon; he wouldn't believe in what I say after all that's been said about Doyle's; he, as an affiliate is aware of what's going on out there in the market, and he will determine when is the time to send players to any given room.
Also, accounting, security, customer service, marketing, affiliates; they all have their own tools to work with, that is why sometimes we have to ask them about whatever, or they have to ask us about affiliates, you see? if they tell me that the check will arrive in 1 year, well, I have to stick with that version 'cause I can't go into their system and find out by myself.
Thanks a lot for your contribution to this thread nick and everybody, I hope to see you on Monday.
TGIF so Im out of here....see ya!!!
OK people...this si an update on my situation with doyles...weird thing happened the last of my four checks arrived today from all places hong kong..wtf?...hope it doesn't bounce.. ive heard on this forum about checks bouncing...scary!...anyways i still havent recieved my first three checks from march...whats the deal..maybe at the new management is makjing changes. anyone seen mark..he hasnt responded in awhile...well i love this forum...take care everyone
Hi guys;
adubcho: I don't have an active account under this log in name; can you PM your email address?
Grantiferus: your check should be arriving next week.
WEC: the UIGEA did affect us in this matter. Other casinos and poker rooms that were not was because they have their own processors.
IhateRiver: what's your log in name?
mange: what's your issue?
thanks a lot
What's going on today guys??
We have processed the affiliate payments; we boosted our number $10K in one month, so we are pretty happy.
That's right Nick, I work monday thru Friday, 9 to 5; I was unable to post away yesterday, you know, it was monday, lot of meetings going on so...sorry about that.
Well adubcho, that is great to hear, but I still need to talk to you. What's the best time to reach you?
WEC, I used the word "send" because that's the term we use when an affiliate places a banner or link on his site. But I agree, affiliates recommend sites to visitors, at the end, the player decides where to play. However, there are some rooms that entice affiliates to "send" players by giving special incentives like rakeback, rake races or new players' freerolls.
Decker; You should get your check in two weeks. Looks like the old processor screw it up big time.
Seems like it is true, the new processor is getting payouts quickly and Vic told me that more options are on their way. Well, new week has started (yesterday actually LOL) and there are a lot of things I have to do; I need to get in touch with 125 affiliates and convince them to promote rakeback; this is going to be tough but the good thing is that we have established a good relationship with most of them so, I'd prolly get good results. Also, I need to put together private tournaments and take care of the emails; we had 168 emails yesterday and I still don't seem able to catch up.
See you guys tomorrow!