S
STerasedU
Rising Star
Silver Level
I
IhateRiver
Enthusiast
Silver Level
hi
Yeah, i have a cash out from +1 month now
And still is in pending
They have serious payment problems.
As i saw, depositing is no problem, withdrawing the money is hard.
If they would have problems with the payment processor like their affiliate told as, than we wouldn't be able to deposit to.
Yeah, i have a cash out from +1 month now
And still is in pending
They have serious payment problems.
As i saw, depositing is no problem, withdrawing the money is hard.
If they would have problems with the payment processor like their affiliate told as, than we wouldn't be able to deposit to.
M
mange
Rock Star
Silver Level
Message to Doyle's Room
I am sending the following message to Doyle’s Room:
“Hey Doyle’s Room, why don’t you pay out the people who have had faith in You and “Doyle”. Who invested there money on the site in good faith.
It is all over the internet Poker Forum sites that you are not paying these players. This means, anywhere from tens of thousands to hundreds of thousands of people are reading this.
Doyle, you are not my Hero any longer for lending you name to a “scam site” And, I guess it is true what they use to say about you, when you were a “Rounder”
mange
I am sending the following message to Doyle’s Room:
“Hey Doyle’s Room, why don’t you pay out the people who have had faith in You and “Doyle”. Who invested there money on the site in good faith.
It is all over the internet Poker Forum sites that you are not paying these players. This means, anywhere from tens of thousands to hundreds of thousands of people are reading this.
Doyle, you are not my Hero any longer for lending you name to a “scam site” And, I guess it is true what they use to say about you, when you were a “Rounder”
mange
WEC
Legend
Silver Level
Sorry Mark, blaming this stuff on UIGEA is a copout...there are many casino and poker sites able to pay players (or if they had temporary problems they straightened them out) in a reasonable timeframe.
Best of luck though in getting the site back to the level it has been in the past when so many players loved it. I hope ya'll dont ruin the great move you made to The Cake Network.
D
DoylesR
Enthusiast
Silver Level
Hi guys;
adubcho: I don't have an active account under this log in name; can you PM your email address?
Grantiferus: your check should be arriving next week.
WEC: the UIGEA did affect us in this matter. Other casinos and poker rooms that were not was because they have their own processors.
IhateRiver: what's your log in name?
mange: what's your issue?
thanks a lot
adubcho: I don't have an active account under this log in name; can you PM your email address?
Grantiferus: your check should be arriving next week.
WEC: the UIGEA did affect us in this matter. Other casinos and poker rooms that were not was because they have their own processors.
IhateRiver: what's your log in name?
mange: what's your issue?
thanks a lot
A
adubcho
Rising Star
Silver Level
Hey Mark this is adub!
Hey thank you for your response...try login hopeace...it should take u to my account..im waiting for four checks...first one for 375 second for 350 they said they combined it because they changes precessors and that their last processing in us was closed...or something like that and then then next for 300 and the last for 277 dollars...that is total of four checks for about 1300 dollars...they said they are sending from canada...its been over 2 months to 3 months...customer service is horrendous... i m so frustrated... i just want my money that i won..i deposit i just want to be able to withdrawl also..please help me mark..thank you.
Hey thank you for your response...try login hopeace...it should take u to my account..im waiting for four checks...first one for 375 second for 350 they said they combined it because they changes precessors and that their last processing in us was closed...or something like that and then then next for 300 and the last for 277 dollars...that is total of four checks for about 1300 dollars...they said they are sending from canada...its been over 2 months to 3 months...customer service is horrendous... i m so frustrated... i just want my money that i won..i deposit i just want to be able to withdrawl also..please help me mark..thank you.
M
mange
Rock Star
Silver Level
Doyle's Room
I read on the web, by Goggle, that Doyle Bronson formed and owns the "Doyles Room" poker site. When you talk to support, they try to make it sound like Doyle has no control, and site is owned and managed by a consortium beyond his control. Which is a bunch of bull. He is just a big a crook as the rest of the thieves.
He is also under indictment by US Attorney for pullimg some funky stuff on the poker sites. I am not sure what it is all about. But, it is on Google.
What is sick about players not getting paid is: It is not even the Poker Sites money. They make their income through rakes, and any other money belongs to the players.
So, if they do not pay out, they are thives. No better than a crook sticking a gun in you belly and taking your wallet in some dark alley.
Only solution to these problems, and give US internet poker player protection from these crooks, is for the US Government to step up to the plate and make it legal, and impose regulation.
mange
I read on the web, by Goggle, that Doyle Bronson formed and owns the "Doyles Room" poker site. When you talk to support, they try to make it sound like Doyle has no control, and site is owned and managed by a consortium beyond his control. Which is a bunch of bull. He is just a big a crook as the rest of the thieves.
He is also under indictment by US Attorney for pullimg some funky stuff on the poker sites. I am not sure what it is all about. But, it is on Google.
What is sick about players not getting paid is: It is not even the Poker Sites money. They make their income through rakes, and any other money belongs to the players.
So, if they do not pay out, they are thives. No better than a crook sticking a gun in you belly and taking your wallet in some dark alley.
Only solution to these problems, and give US internet poker player protection from these crooks, is for the US Government to step up to the plate and make it legal, and impose regulation.
mange
nevadanick
Back to work ... zzzzz
Silver Level
It helps, Mange, if you're going to discuss a topic and reference 'facts', to have ALL the facts before posting. There's more history to 'Doyle's Room' than just being named after him.
Give Mark a chance. He said he came on here to help ... let him DO that ... or at least try to. No reason to go on the attack - yet.
Is the solution to honesty in poker really as simple as "have our government regulate it" ?? The SEC is a government run form of regulation dealing with people's money. Did this stop Bernie Madoff and the other dude from Florida that just Ponzi'ed BILLIONS of dollars from their customers ?? Our government regulates the financial industry too. Has that prevented bank failures and bank rip-offs? Only the FDIC has helped 'some' who have $250k or less on deposit.
Sure, perfect English would be nice, but I'd rather have perfect payouts and withdrawals. Lots of people who post/write don't know the difference between there, their and they're ... doesn't mean they aren't good at their job.
Give Mark a chance. He said he came on here to help ... let him DO that ... or at least try to. No reason to go on the attack - yet.
Is the solution to honesty in poker really as simple as "have our government regulate it" ?? The SEC is a government run form of regulation dealing with people's money. Did this stop Bernie Madoff and the other dude from Florida that just Ponzi'ed BILLIONS of dollars from their customers ?? Our government regulates the financial industry too. Has that prevented bank failures and bank rip-offs? Only the FDIC has helped 'some' who have $250k or less on deposit.
Sure, perfect English would be nice, but I'd rather have perfect payouts and withdrawals. Lots of people who post/write don't know the difference between there, their and they're ... doesn't mean they aren't good at their job.
zachvac
Legend
Silver Level
ok let's go here. Assuming you've read the 2p2 link I posted a few posts earlier than this one on page 1? If so why did your company blatantly lie to a customer claiming his check was sent out via fedex when fedex had no record of it and then waiting until the date it was scheduled to arrive and sending it via another method. I forget the exact details but I remember the company basically just lied to buy themselves time. And you realize the UIGEA was passed almost 3 years ago? If you seriously are using that as an excuse then US players have absolutely no reason to play there. If you haven't figured out how to efficiently pay players in a timely fashion in almost 3 years why should they trust you to do it right now? It sounds like you guys have a lot of problems with your company and are just looking for excuses. All in all not a site I would trust putting any significant amount of money on.
Also from the 2p2 thread:
They have their own processors? Really?
And here's the post I was referring to above regarding lying about fedex
But yeah a rep posts on CC so obviously they're on the up and up. I really don't see how any intelligent person would play on the site. If you do any research at all you can see that this is not an isolated case. Read that thread linked above and it has even more stories about how some people took months to finally get checks and some are still waiting and it's been 2-3+ months.
And just because I'm still skimming that thread again, how about a few more:
This post dated May 18th of this year
Oh boy more fun guy who posted above:
When asked how did they know it was you:
D
DoylesR
Enthusiast
Silver Level
Hi guys;
adubcho: I highly recommend you to get a hold of the security department ASAP.
I really thank you all for the posts in this thread. Zac, I read the posts in 2+2 about this matter. Like I said in my very first post, I am NOT with the accounting department, I am an affiliate account manager. I understand that you all are extremely disappointed with our accounting dept. and I am not blaming the UIGEA only for these issues; though the bill was passed three years ago, it still affects the industry, believe it or not. Now, as affiliate manager, I've had to deal with these a lot because I provide service not only to the affiliate but to his/her players as well, so I know what you guys are talking about and, even worst, I've been lucky enough to attend to affiliate conventions and the beauty of it is that you get these comments live.
So, many times I have to ask accounting for the status of my affiliate's payments and their players' payments and all I get is "the check was sent on blah blah; should take 4 weeks to arrive" Then again, I didn't come here to resolve your issues or make the checks get there faster 'cause I just can't; I came here to help you guys to get updates on the status of your checks, not to start a discussion about whether Doyle is a crook or not.
I really appreciate your contribution zac and I hope you keep on posting in our threads; these payout issues are being worked out by experienced people that were hired exclusively to improve our accounting department; hopefully, we will see the changes very shortly.
Most important for me is to come here and listen to your comments, good or bad, a company can not make everybody happy, otherwise, there would be only one in the world.
See you soon!
-Mark
adubcho: I highly recommend you to get a hold of the security department ASAP.
I really thank you all for the posts in this thread. Zac, I read the posts in 2+2 about this matter. Like I said in my very first post, I am NOT with the accounting department, I am an affiliate account manager. I understand that you all are extremely disappointed with our accounting dept. and I am not blaming the UIGEA only for these issues; though the bill was passed three years ago, it still affects the industry, believe it or not. Now, as affiliate manager, I've had to deal with these a lot because I provide service not only to the affiliate but to his/her players as well, so I know what you guys are talking about and, even worst, I've been lucky enough to attend to affiliate conventions and the beauty of it is that you get these comments live.
So, many times I have to ask accounting for the status of my affiliate's payments and their players' payments and all I get is "the check was sent on blah blah; should take 4 weeks to arrive" Then again, I didn't come here to resolve your issues or make the checks get there faster 'cause I just can't; I came here to help you guys to get updates on the status of your checks, not to start a discussion about whether Doyle is a crook or not.
I really appreciate your contribution zac and I hope you keep on posting in our threads; these payout issues are being worked out by experienced people that were hired exclusively to improve our accounting department; hopefully, we will see the changes very shortly.
Most important for me is to come here and listen to your comments, good or bad, a company can not make everybody happy, otherwise, there would be only one in the world.
See you soon!
-Mark
S
STerasedU
Rising Star
Silver Level
Hey Mark I have been waiting for a payout since May 1st. My Doyle's username is Meast21, what's going on with my payout for just under 1k?
A
adubcho
Rising Star
Silver Level
mark from doyles
i already know what this is about..after months of frustration i called support again...they were rude and totallly giving me the runaround...mr ricky garner in fact promised me he would look into what happened to my checks..ricky garner is the manager of accounting...he never called back after 3 weeks so evertime i call i requested to talk to him and everytime they tell me hes busy and keep in mind this was a two week period..support frustrates me so i sart to lose my temper...they kick me off the site..thats fine..i dont want to play on theirs site ...problem is that they still owe me 1300 dollars...i dont want to ruin my day talking to customer service when they make me feel bad for calling about my own money that i won...they make me look like the bad guy for cussing and being rude because of m frustration...so mark ...everyone knows doyles is a scam...all i know is that if you guys dont pay your customers do u really think your site will survive?
PS keep in mind my checks were processed in march...
i already know what this is about..after months of frustration i called support again...they were rude and totallly giving me the runaround...mr ricky garner in fact promised me he would look into what happened to my checks..ricky garner is the manager of accounting...he never called back after 3 weeks so evertime i call i requested to talk to him and everytime they tell me hes busy and keep in mind this was a two week period..support frustrates me so i sart to lose my temper...they kick me off the site..thats fine..i dont want to play on theirs site ...problem is that they still owe me 1300 dollars...i dont want to ruin my day talking to customer service when they make me feel bad for calling about my own money that i won...they make me look like the bad guy for cussing and being rude because of m frustration...so mark ...everyone knows doyles is a scam...all i know is that if you guys dont pay your customers do u really think your site will survive?
PS keep in mind my checks were processed in march...
D
DoylesR
Enthusiast
Silver Level
Hey guys;
well adubcho, the problem is that they don't have what it takes when it comes to angry customers, I mean, you have the right to get angry and I back you up on this. I think I can get this issue solved, just give me some time and I'll get back with you.
STerasedU; your check should be arriving in two weeks. It was sent out on June 19th.
About Doyle being a scam, I respect your point of view because you have had issues in the past but we have hundreds of happy customers; customers that enjoy our Bounty tournaments very much, our ring games and sit n' goes. The 110% sign up bonus was the very first of its kind, anyway...
With all these issues and inconveniences, I don't think any of you would ever come to play at Doyle's right? Obviously, the problem here is the payouts situation but, is there any positive comment about Doyle from you guys?
-Mark
well adubcho, the problem is that they don't have what it takes when it comes to angry customers, I mean, you have the right to get angry and I back you up on this. I think I can get this issue solved, just give me some time and I'll get back with you.
STerasedU; your check should be arriving in two weeks. It was sent out on June 19th.
About Doyle being a scam, I respect your point of view because you have had issues in the past but we have hundreds of happy customers; customers that enjoy our Bounty tournaments very much, our ring games and sit n' goes. The 110% sign up bonus was the very first of its kind, anyway...
With all these issues and inconveniences, I don't think any of you would ever come to play at Doyle's right? Obviously, the problem here is the payouts situation but, is there any positive comment about Doyle from you guys?
-Mark
nevadanick
Back to work ... zzzzz
Silver Level
I haven't downloaded the DR site, but are there really only HUNDREDS of happy customers???? How small is Doyle's Room? About ... the 110% bonus? What made it 'first of it's kind' ... and when? What are the bonus release details? Care to make any promises?
Maybe the half dozen people with problems posting here wouldn't go to Doyle's Room to play again. Some of the readers here might not either. But there are those who 'might'.
Doyle's does not appear on the 'poker bonuses' page of this forum. Why not? Have you been in communication with Nick ... https://www.cardschat.com/members/nick/ ... the site admin? Or with Dakota-xx ... https://www.cardschat.com/members/dakota-xx/ ... the site associate admin and chief moderator? Why not?
If you are an Affiliate Manager, it's the forum SITES that you need to deal with first. If you are authorized to strike deals with site admins, the forum players will follow. If the site adds you to the 'Bonuses' page, you are then truly an 'Affiliate Manager' ... not just a telemarketer of sorts drumming up deposits.
I also suggested in another thread that you contact our site admin and/or mods. Wonder if you have done that yet ...
zachvac
Legend
Silver Level
If Nick or other CC mods allow Doyle's room to be listed without some pretty good proof that things are changing I'm going to lose a lot of respect for them.
To Mark, the problem is a problem that happens in the real world with trust. When you knowingly lie to your customers they take their business elsewhere. In real life if I found out a friend was lying to me a lot especially concerning money I would most likely stop associating with them. It's the same problem my parents taught me growing up. It takes a long time to build trust and just one quick lie to lose it. Doyle's Room is currently finding that out the hard way. If you want to earn back respect of the poker community you can start now with getting out money in a timely manner. Follow the UB/AP model. All the forum readers and knowledgeable people will likely steer clear for awhile while you'll still get your "hundreds" of people who just play because they like Doyle. Then the real players will see how fishy it is and consider playing there with small amounts. If you make this experience enjoyable for them and pay them out in a timely manner they'll tell their friends about the soft site that cashes out quickly and has a great bonus. Then more and more people will try it out again and you can slowly build up trust again in the online poker community. It won't be easy, but building back trust after screwing over and outright lying to customers never is. Good luck.
To Mark, the problem is a problem that happens in the real world with trust. When you knowingly lie to your customers they take their business elsewhere. In real life if I found out a friend was lying to me a lot especially concerning money I would most likely stop associating with them. It's the same problem my parents taught me growing up. It takes a long time to build trust and just one quick lie to lose it. Doyle's Room is currently finding that out the hard way. If you want to earn back respect of the poker community you can start now with getting out money in a timely manner. Follow the UB/AP model. All the forum readers and knowledgeable people will likely steer clear for awhile while you'll still get your "hundreds" of people who just play because they like Doyle. Then the real players will see how fishy it is and consider playing there with small amounts. If you make this experience enjoyable for them and pay them out in a timely manner they'll tell their friends about the soft site that cashes out quickly and has a great bonus. Then more and more people will try it out again and you can slowly build up trust again in the online poker community. It won't be easy, but building back trust after screwing over and outright lying to customers never is. Good luck.
nevadanick
Back to work ... zzzzz
Silver Level
It's not a matter of 'allowing'. I only suggested that Mark SHOULD be in touch with them first if he is going to try to set up games under an 'affiliate' status. I'm sure the admin here is well qualified to set up specifics and/or requirements before agreeing to, or allowing, anything.
In a subtle way, I was also trying to establish whether Mark is a typical account manager (aka salesman) or a true Affiliate Manager with some weenie ...
A
adubcho
Rising Star
Silver Level
wassup mark
mark...if the doyles cs was as nice and quick with their customers the way you are then doyles room would be a great place to play...i do have good comments about doyles..the tournies and cash games are fun and i really enjoyed the site...till they never paid me...that is right..they never paid me...i have proof of emails they sent that show that they processed my checks but i havent recieved a penny..i think the problem is with the costa ricans that run the customer support since they are based in costa rica from what i was told..my main problem was the communication factor..one of the guys named andrew who i had the most problem with, didnt even speak correct english..his i can understand since he is not from us but he was very unhelpful and sounded like those guys that dont know anything so hell tell u anything just so he can make the problem go away..i play on other sites and i find out that the customer support is always good and helpful..i have had no prblem with other sites and i get paid efficiently and they send their checks from canada like mr ricky garner told me doyle uses the same processor. i fond that mr ricky garner also is not equip to handle his position and someone should seriously look into him to find out if he is doing what he claims he is doing..to be an accounting manage and not take care of your customers..what is that?...mark has done more for me than ricky garner has in 3 months..it was so easy to deposit but how come its so hard to recieve the hard earned money that i made?...im not totally sold on u too mark but at least your trying...well see if youu can do anything...all i want is my own money..i know i keep repeating myself but at least i can voice my opinion on this forum and now i have assurance that im not the only problem with doyles...please really try to help the ones that need help and please dont let this be a publicity stunt to ty to bring doyles name back to respectabilty...cause there is so much proof that doyles has a major problem with payouts and has a bad reputation.
mark...if the doyles cs was as nice and quick with their customers the way you are then doyles room would be a great place to play...i do have good comments about doyles..the tournies and cash games are fun and i really enjoyed the site...till they never paid me...that is right..they never paid me...i have proof of emails they sent that show that they processed my checks but i havent recieved a penny..i think the problem is with the costa ricans that run the customer support since they are based in costa rica from what i was told..my main problem was the communication factor..one of the guys named andrew who i had the most problem with, didnt even speak correct english..his i can understand since he is not from us but he was very unhelpful and sounded like those guys that dont know anything so hell tell u anything just so he can make the problem go away..i play on other sites and i find out that the customer support is always good and helpful..i have had no prblem with other sites and i get paid efficiently and they send their checks from canada like mr ricky garner told me doyle uses the same processor. i fond that mr ricky garner also is not equip to handle his position and someone should seriously look into him to find out if he is doing what he claims he is doing..to be an accounting manage and not take care of your customers..what is that?...mark has done more for me than ricky garner has in 3 months..it was so easy to deposit but how come its so hard to recieve the hard earned money that i made?...im not totally sold on u too mark but at least your trying...well see if youu can do anything...all i want is my own money..i know i keep repeating myself but at least i can voice my opinion on this forum and now i have assurance that im not the only problem with doyles...please really try to help the ones that need help and please dont let this be a publicity stunt to ty to bring doyles name back to respectabilty...cause there is so much proof that doyles has a major problem with payouts and has a bad reputation.
zachvac
Legend
Silver Level
What?
WEC
Legend
Silver Level
This thread has opened my eyes on Doyles....I knew they were not perfect, but I didnt realize it was this bad.
I list them as a personally recommended site..and also act as an affiliate (which basically means free advertising for them ). Will have to keep close watch to see if things improve. Many poker rooms go for a time with horrible periods of service then improve if given the chance---these days, horrible service drives players away in droves.
Multiple lies given to many players like..your check has been sent, and then excuses like... the UIGEA is to blame-- is a clear warning bell to be careful and that things are in bad shape.
I would be minimizing my balances on the site (if you could get the money) until they get over their troubles.
I list them as a personally recommended site..and also act as an affiliate (which basically means free advertising for them
). Will have to keep close watch to see if things improve. Many poker rooms go for a time with horrible periods of service then improve if given the chance---these days, horrible service drives players away in droves.Multiple lies given to many players like..your check has been sent, and then excuses like... the UIGEA is to blame-- is a clear warning bell to be careful and that things are in bad shape.
I would be minimizing my balances on the site (if you could get the money) until they get over their troubles.
S
STerasedU
Rising Star
Silver Level
Thanks for the update Mark, I appreciate it.
You said my payout was sent out on June 19th, why would it take more than a few days to arrive by regular mail?