Divebitch
Miss you, Buckster,,,,,
Silver Level
A few days ago, I wrote a thread asking if anyone was getting in to the Ultimate site. I was certain of my password, but the login said 'password invalid'. I have written to them 3 times now, last time yesterday morning - still no reply (except for after my first email to them, where I'd given them my incorrect signup email address (oops). Anyway, here is a short string of emails to them including their single response back. I had only $18 in it, but what if I had $500? What recourse would I have??? Kiss my acct goodbye? This kinda BS should make anyone stop & think before making a deposit to any site, espcially one with virtually no support.
Am I being too hard on them? Been 3 days since I wrote them from the email address I signed up with - 2 days since I gave them all my personal info (which wasn't even necessary since I wrote from my correct addy the day before). Any suggestion on a next step?
Below sent to them yesterday, Thursday 5/15 around noon EST:
If I don't hear a response within a few hours, I will UPDATE the cardschat & railboards forums to let them know, as well as poker news, What kind of scam are you people running?!??!? My account's password has been invalid (or changed or deleted by YOU) for at least 3 days now, and NO help from you people!!!
Ms Zombie1 2u <XXXXX@yahoo.com> wrote:
Am I being too hard on them? Been 3 days since I wrote them from the email address I signed up with - 2 days since I gave them all my personal info (which wasn't even necessary since I wrote from my correct addy the day before). Any suggestion on a next step?
Below sent to them yesterday, Thursday 5/15 around noon EST:
If I don't hear a response within a few hours, I will UPDATE the cardschat & railboards forums to let them know, as well as poker news, What kind of scam are you people running?!??!? My account's password has been invalid (or changed or deleted by YOU) for at least 3 days now, and NO help from you people!!!
Ms Zombie1 2u <XXXXX@yahoo.com> wrote:
Date: Wed, 14 May 2008 05:43:01 -0700 (PDT)
From: Ms Zombie1 2u <XXXXXX@yahoo.com>
Subject: Fwd: REassword invalid. [#9166820]
Hi Oswald,
I wrote you a 2nd time yesterday from this email address. I had mistakenly given you the wrong address I signed up for UB with. XXXXXX@yahoo.com is also my other account, so I forwarded the message to here, so that should prove I own the account.
I'd like to know WHAT happened to my password, as I'm sure I remembered it correctly. I hope there has been NO ACTIVITY on my account since Sunday May 11. Please resolve this issue at your earliest convenience. I have answered all your questions BELOW, except for the security question, which surely was not 'XXXXXXX'. Thanks again.
Beverly XXXXX
Ms Zombie 2U XXXXX@yahoo.com wrote:
Date: Tue, 13 May 2008 20:29:26 -0700 (PDT)
From: Ms Zombie 2U XXXXX@yahoo.com
Subject: Fwd: REassword invalid. [#9166820]
To: XXXXXXX@yahoo.com
support@ultimatebet.com wrote:
Date: Tue, 13 May 2008 12:49:12 -0400
From: support@ultimatebet.com
Subject: REassword invalid. [#9166820]
Dear Ms. TXXXXX
Thank you for contacting Ultimate Bet
Before we can complete your request, there is a security matter of importance we need address. According to our records, the email address you have written from is not linked to an existing account. We cannot provide any information about an account to anyone but the account holder. This policy was created to protect the security of your account.
In order to verify that you are the owner of the account, please contact us from the registered email address or send us an email with the following information:
- Complete Name - Beverly XXX
- Username - DIVEBITCH
- Registered email address - XXXX@yahoo.com
- Answer to security question "XXXXXXX" - ??????
- Complete physical address - XXXXXXX St Philadelphia, PA 19115
- Phone number - 215-XXXXXXX
- Deposit method and ID details (if it was as Credit Card deposit, please provide the last 4 digits of it, and if you used any other method, the full account number) - none
- Zip code - 19115
By submitting this information, we will confirm your account rights and provide you with the requested information.
Best regards,
Oswald S.
UltimateBet ~ Customer Support
'The Ultimate Poker Experience'
--Original Message--
From:
Date: 05/13/08
Subject: password invalid.[#9166820]
Hi,
I sent you a message yesterday morning (5/12) via the 'forgot password' link. Don't know if it worked, but haven't heard back from you. My name on the site is divebitch. I played a couple freerolls Sunday, and their registration was sent to my email. So all worked fine. Here's what happened....
Yesterday, Monday morning, tried to log in. Said my password had failed. There was NO email saying my password had been changed (like maybe someone hacked in), and I am certain my password is correct. Can you please help!? Reset maybe? Thanks.
Beverly
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