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  Poker - Bizarre follow-up to UltimateBet account disappearance....
 
  #1  
19-05-2008, 12:26 PM
Divebitch
Expert Member
 
Location: Philadelphia, PA
Plays at: Car-Ultimatebet-FT-BD
Likes: Horse
Posts: 239
Bizarre follow-up to UltimateBet account disappearance....

Several days ago I posted a thread about Ultimate Bet changing my password and was getting NO reply from support.

Am I simply screwed by Ultimate Bet?+

BTW, they are email only, no phone. Yesterday, as an experiment, I created a new account there. When asked for the member who referred me, I used my former name (divebitch). Error message said member did not exist (!!!).

So I sent them a 5th email changing the subject line from 'invalid password' to 'my account was deleted'. I finally got a reply....


"Dear Ms. XXXXX,

Thank you for contacting us.

According to our records your account is active and in good standing.
You also have the amount of $17.35. However, your username was changed
since we receive several complains due to its nature. Your actually
username is:

T2037

We kindly ask you to provide three new username options (no longer than
13 alphanumerical characters) for us to make the change on your
account. Along with it, please send us the answer to your security question

What is your favorite pet's name?

Your user name will be changed to the first one available.

We look forward to your response.

Best regards,

Fabian
UltimateBet ~ Customer Support
Support@UltimateBet.Com
'The Ultimate Poker Experience'

Welllll, nice of them to change my name and not even let me know. My old password worked with T2037, and the money is there. But gawd, it took 5 emails and an entire week for someone to get back to me, inexcusable. But really..... 'several' complaints about my name?
 

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  #2  
19-05-2008, 12:41 PM
dakota-xx
mod squad
 
Location: canton, ga
Plays at: pokerstars
Likes: NL Holdem
Posts: 11,458
Lol - they could have sent you an email from the start.

BTW - I find your name offensive too. Dive is such a bad word.
  #3  
19-05-2008, 3:39 PM
MrSticker
Ultra Good!
 
Location: NoCal USA
Plays at: F.T.P,Stars
Likes: Winning
Posts: 3,884
Female dogs everywhere should howl in protest!
  #4  
19-05-2008, 4:18 PM
Divebitch
Expert Member
 
Location: Philadelphia, PA
Plays at: Car-Ultimatebet-FT-BD
Likes: Horse
Posts: 239
Quote:
Originally Posted by dakota-xx View Post
Lol - they could have sent you an email from the start.

BTW - I find your name offensive too. Dive is such a bad word.
I now must agree. New name I submitted is 'bitchbitch'.


Quote:
Originally Posted by mrsticker View Post
Female dogs everywhere should howl in protest!
Ladies, can I get a wa-oooooooooooooo?
  #5  
19-05-2008, 4:35 PM
Dorkus Malorkus
2008 CCCOP winnar
 
Location: Birmingham, UK
Plays at: Stars
Likes: You
Posts: 7,666
Quote:
Originally Posted by Divebitch View Post
We kindly ask you to provide three new username options (no longer than
13 alphanumerical characters) for us to make the change on your
account.
"UBSuxHard"
"LOL_UB_SUPPORT"
"DiveNotBitch"
  #6  
19-05-2008, 5:11 PM
WVHillbilly
Phelps of the Felt
 
Location: Almost Heaven
Plays at: Full Tilt
Posts: 2,173
"ReportThisDick"
"FUYouPoliticallyCorrectPrick"
"IHopeYouFindMyNameOffensive"
  #7  
19-05-2008, 5:50 PM
Dorkus Malorkus
2008 CCCOP winnar
 
Location: Birmingham, UK
Plays at: Stars
Likes: You
Posts: 7,666
"Ownedby13charlimit"
  #8  
19-05-2008, 6:02 PM
WVHillbilly
Phelps of the Felt
 
Location: Almost Heaven
Plays at: Full Tilt
Posts: 2,173
Sorry DM missed that point. Fixed to conform.

"ReportThisDic"
"FUYouPCPrick"
"HopeIOffendU"
  #9  
19-05-2008, 6:08 PM
Dorkus Malorkus
2008 CCCOP winnar
 
Location: Birmingham, UK
Plays at: Stars
Likes: You
Posts: 7,666
<3.
  #10  
19-05-2008, 7:32 PM
Divebitch
Expert Member
 
Location: Philadelphia, PA
Plays at: Car-Ultimatebet-FT-BD
Likes: Horse
Posts: 239
Quote:
Originally Posted by Dorkus Malorkus View Post
"UBSuxHard"
"LOL_UB_SUPPORT"
"DiveNotBitch"
I kinda like NotDiveBitch - UBSupportNot lol


Quote:
Originally Posted by WVHillbilly View Post
Sorry DM missed that point. Fixed to conform.

"ReportThisDic"
"FUYouPCPrick"
"HopeIOffendU"
FUUPCPrick, lol! All precious!!!!!!! LMAO at all of these, TY TY TY both of you!!!
  #11  
19-05-2008, 11:08 PM
dakota-xx
mod squad
 
Location: canton, ga
Plays at: pokerstars
Likes: NL Holdem
Posts: 11,458
Don't listen to them lol.
  #12  
20-05-2008, 12:49 AM
Monoxide
<x|||>< ><|||x>
 
Location: Ontario, Canada
Plays at: Pokerstars
Posts: 2,084
"LUVSPOKERSTARS"

"WinholdemAA"

"Suck1Fabian"
  #13  
20-05-2008, 12:59 AM
Dorkus Malorkus
2008 CCCOP winnar
 
Location: Birmingham, UK
Plays at: Stars
Likes: You
Posts: 7,666
Quote:
Originally Posted by Monoxide View Post
"Suck1Fabian"
i heartily endorse this suggestion
  #14  
21-05-2008, 10:24 AM
bustermoves
CardsChat Regular
 
Location: next door
Plays at: PokerStars,ft,Ultimatebet
Likes: holdem/omaha
Posts: 480
pokerstars1,superbot,analqueen,butterynipples
  #15  
21-05-2008, 10:37 AM
belladonna05
snoochie boochies
 
Location: indiana
Posts: 1,776
going downhilll fast, divebitch is mild in comparison.....
  #16  
21-05-2008, 12:53 PM
beardyian
Hot Teddy
 
Location: In my little world
Plays at: Sanity
Likes: Justine Joli
Posts: 5,995
Quote:
Originally Posted by Divebitch View Post
I now must agree. New name I submitted is 'bitchbitch'.
Not the rather nice T2037 they supplied you with ?
  #17  
21-05-2008, 1:59 PM
Divebitch
Expert Member
 
Location: Philadelphia, PA
Plays at: Car-Ultimatebet-FT-BD
Likes: Horse
Posts: 239
Quote:
Originally Posted by belladonna05 View Post
going downhilll fast, divebitch is mild in comparison.....
Look what others get away with. Start here.... Do they think all those nuns out there can't figure these out?

http://www.cardschat.com/f4/funny-sc...99/index3.html


Quote:
Originally Posted by beardyian View Post
Not the rather nice T2037 they supplied you with ?
Everyone knows 'T' is short for 'twat', and I didn't want to give anyone the wrong idea.

'suck1fabian', 'analqueen' - these are all fantastic, but desparation was clouding my thinking, and I came up with (they gave me 3rd choice) 'scubadiver2' - guess I'll have to try extra hard to offend during play.

P.S. I've played with BacardiBitch, and she'll still on my Ultimatebet buddy list. So maybe it IS the 'dive' issue. They'll be deleting me again soon perhaps.

Last edited by Divebitch : 21-05-2008 at 2:04 PM. Reason: Added info
  #18  
22-05-2008, 10:07 PM
Divebitch
Expert Member
 
Location: Philadelphia, PA
Plays at: Car-Ultimatebet-FT-BD
Likes: Horse
Posts: 239
okay, this might ne kinda funny. Heard back from Ultimatebet yesterday (don't check that email addy more than once a day).

Dear Kim,

That is a crock of crap, as I have call waiting & caller ID. No one tried to get hold of me. If they DID, and was a rare moment I was calling someone else, a 2nd try a minute later would have found me. And yeah, you can help me. Send me a valid toll-free phone# - I am not fond of my new name (scubadiver2) and would like to change it to 'hopeioffendu' -Thanks!!!

support@ultimatebet.com wrote:

Dear Ms. TXXXX,

Thank you for contacting us.

We are really sorry for the delay in getting a response from us. We previously tried to contact you via telephone as we experienced problems replying to your email; however, it was not possible to contact you.

Fortunately, we confirmed that your case has been properly addressed through an email sent by you from the email address that belongs to your account. Please do let us know if you require any further assistance, and remember to contact us from your registered email address to maintain the security of your account information always.

Do not hesitate to contact us if you require further assistance or additional information.

Best regards,

Kim
UltimateBet ~ Customer Support
'The Ultimate Poker Experience'
Support@UltimateBet.Com
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