Transaction Denied

Now as I said yesterday, I was going to withdraw my bank from Carbon, well I did the request yesterday around 12 noon EST, and today I get a message stating my Transaction denied with no freakin reason. Waiting for a response now from the reply email I sent.
Hello practicalplayer321,
Thanks for choosing to play at CarbonPoker.
Your Check withdrawal # 4322736 for $1405.00 has been declined due for the following reason:
----------------------------------
Transaction Denied
----------------------------------
If you are having trouble depositing or withdrawing to your CarbonPoker account, please try using one of our other solutions such as Cash Transfer.
If this was your first deposit and you were trying to use a credit card please be aware that due to an overwhelming number of new players joining our site we are unable to successfully process a lot of the credit card deposit attempts. If you wait 24 hours and try again you may have success, but trying one of the alternatives listed in your cashier is much more likely to be successful. Read on for details of an Instant Deposit Bonus you can earn!
For a limited time only make your Initial Deposit of $25 or more via any method other than Credit Card and receive an instant 10% bonus cash in your account! No bonus code is needed, you just need to earn 10 VIP points per dollar of the bonus before you can withdraw that bonus amount. The maximum instant bonus is $30.
Our support team is available 24/7 to help with any questions you may have.
Kind Regards,
CarbonPoker Support Team
support@carbonpoker.com
http://www.carbonpoker.com

The site says this:

Withdraw

You cannot initiate a withdrawal at this time.
You do not have permission to make withdrawals.

I went on Carbon site to request a withdrawal, this is my second request, due to I received an email stating my transaction was decline and now it say this;
Withdraw

You cannot initiate a withdrawal at this time.
You do not have permission to make withdrawals.
What is this all about, there is no one to call and I am freakin out.

How dare you think that your money is your money.....

Have you done the Photo ID verification process? They recommend you do this before requesting a withdrawal.

have you surpassed earth status yet? If you have not received your next vip level since the start of the new month, you aren't able to make withdrawals. once you hit earth you can make one at the cost of 20 dollars!!?

^^^My money is on this.

Juicee is probably right - I had to do all of that for Lock. Be prepared for a long wait - I started trying to get my money off Lock months ago and still don't have it.

why can't we deposit and withdraw
INSTANTLY with a debit card
on any site ?

I Sent this yesterday and you sent me email confirming this.

- Hide quoted text -

On Sep 13, 2011 11:15 AM, "CarbonPoker Support" <support@carbonpoker.com> wrote:

Dear Lisa,
Thank you for contacting us.
This is a quick note to inform you that, in order for any withdrawal to be processed in your account, we will need you to please provide us the following verification documents:
- A copy of your Photo ID (drivers license or copy of passport)
- The Verification Form (which you will find at the Player Admin tab) filled out by hand and signed for all Cards used to deposit on the site.
- A copy of the front and back of all Credit Cards you have used on the site.
- A copy of David Johnson's Photo ID.
- An authorization letter from David Johnson, giving you permission to use his Credit Card on the site.

We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is LTK57208689003X; please quote this number in any further communication on this subject.
Kind regards,
Mike Brown --

Then they respond with this after the 2d email:

Dear Lisa,
Thank you for contacting us.
We apologize for the inconvenience, the documents you sent are currently under review by the proper department. As soon as an update arises, you will be informed.

We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is LTK57208689003X; please quote this number in any further communication on this subject.
Kind regards,
Mike Brown --

THEN FINALLY I GET THIS
- Hide quoted text -

On Tue, Sep 13, 2011 at 4:04 PM, MergeDocs <support@gamingsupport.net> wrote:

Dear Lisa,
Thank you for contacting us.
Thank you for submitting all of the requested documentation for the Photo ID verification process.
I'm pleased to inform you that it fulfilled our requirements and if there is no other pending issue your account is now good-to-go.
Thank you for your time and cooperation.
We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is LTK57208571917X; please quote this number in any further communication on this subject.
Kind regards,
Randall
THEN I GO AND REQUEST WITHDRAWAL AGAIN ITS ABOUT 4:50 PM est AND GUESS WHAT, YUP THE SAME MESSAGE:
Withdraw
You cannot initiate a withdrawal at this time.
You do not have permission to make withdrawals.

SO NOW TAG ITS THERE TURN, AS I HAVE SENT AN EMAIL AGAIN

I hope you get your money.....

Sounds like you gotta verify your account. its actually pretty simple just print out the form and hand write the info in, then email it back to tehn with a picture of your id or passport. after that you should be good to go. thats what i had to do now im good...

HOPE THAT HELPED!
TTYL

Oh just finishee reading your msg haha sorry i ghope you canfigure this out and get your money... 1400 is alot to get screwed over with, but i hear carbon is pretty reliable so you should be ok, just be ready for the long haul.

So, they verified my account, stated all is well, got my documents, verified my email and still I can't withdraw. Now they are not responding to emails at all. What next. Sit and pray.

not looking good for Merge players.

OK CAN ANYONE HELP ME, I HAVE COMPLETED EVERYTHING THEY ASK ME TO DO, THEY HAVE CONFIRMED EVERYTHING YET THE SITE HAS LOCKED ME OUT FROM REQUESTING A WITHDRAWAL NOR ARE THEY ANSWERING ANY EMAILS FROM ME SINCE EARLIER THIS AFTERNOON AFTER THEY NOTIFIED ME THAT MY ACCOUNT WAS FINE. IS THERE A REP OR SOMETHING FOR CARBON ON HERE.

patience. (merged the 2 threads about the same subject)

I don't know how to merge threads. Patience is a virtue, and the problem has been resolved. If you have used mulitiple cards, and you share them as spouses do, then you have to submit verification for that person also even though they don't have an account. So I had to submit my spouses info in order for them to release my withdrawal. I also had to provide a letter stating it was ok for me to use the card on the site. This is just a little to personal for me.
LESSON LEARN - DO NOT USE CARDS ON THIS SITE UNLESS YOU ARE READY TO GIVE BLOOD.

The initial time withdrawing always seems like an eternity, with minor road blocks along the way, lots of verification and a ton of patience.

Best of Luck ....

Personally I'm glad they are so diligent on card security. Wouldn't you want them to do the same if someone actually stole your credit card and was using it to deposit on poker sites? I would imagine that you would be pretty grateful for it then. We live in an instant gratification, of the moment world these days. We want what we want when we want it and we want it now. But sometimes it's good to just sit back and take a deep breath for a moment...

QFT.

As an american I think you kind of have to expect this sort of thing for the next couple years if you want to play online poker.

Yes I totally agree I just wish this was spelled out in an obvious area, not small print disclosures. I am very grateful for the security because I have had fraud committed. I didn't mind sending the info that much I am still somewhat of a causous but at the same time I do have a very detailed trace of the information that was submitted, when where how, thats why I like to scan and email instead of faxing. Emailing allows for better tracking, plus I put a return receipt on all emails sent out so I can have a record of when received and where. Now my husband was like a whole different story, but since i was cashing out a nice amount we didn't complain to much.

I just feel that all the sites have us US Players by the shorties and they know it. A couple of months back I saw that CC was promoting BetOnLine for US players so I opted to throw 300 in getting the 300 matched to bet with.

Over a month or so I made between 100 and 200 in bets via their Bookie side and won maybe $2500 on the poker side.

So I decided to withdraw 500 as a start to get the ball rolling. lol

I get a note telling me basically I need to wager another $4,000.00 on their Bookie side before I can make a withdrawal. lol

Problem is I only bet games for shits and giggles, this will take me forever.

The moral of my story is to read the fine print concerning "free $ matches" before committing any serious $ to a site.

************************************************** *********

Hello Chris

Thank you for your email regarding your payout request.

Upon reviewing your request I see that you have not met the rollover associated with your freeplay. You must wager a further $3,860 prior to making your withdrawal

1. Roll Over:[300{Dep8/15/11}+100fpg]*10=$4,000
2. Action Given: $140 ro not met

Thank you for your co-operation and please don’t hesitate to get back in touch if you require any further assistance.

Kindest regards
Daniel M.
The Payment Team
www.betonline.com



************************************************** *********


.

I never never do the match bonuses, never felt good about them and now I see why. goodluck with that

I had a friend that got burned from those "match bonuses".....

Got my Lock check today!

how long did it take, i just verified on that account

Congrats dokata on getting your check, my first one from carbon almost took 2 to get me mine. I haven't tried recently but hope when I do it has changed for the better, lol who am I kidding.

If your verification is good the first time then it shouldn't take long. Once I finally got verified it was only about a week. Other issues made it take months.

Ok just happen to be checking on my withdrawal, and it finally says Manual approval Required, it was saying processing before, so I hope this is a good thing.

This is a scam!
I've been trying to withdraw now for 7 weeks and still have not been approved! i've filled all the paper work sent them all the ID photos still nothing! and just today they canceled the Withdraw!!! DO NOT PUT MONEY ON THIS SITE!!!!

TheSlayedSaint

Ok this is week 3 and I have been told should have check between week 4 thru 6, hopefully this is true, if not I am gonna be so pissy, a dry diaper won't help.

Now its been 4 weeks and now they are telling me it could take longer. I have plans not to be at my address in the next week so I am at a point of what to do. Thier latest update to me was not encouraging:

Thank you for contacting us.
Unfortunately the time frame we have as stated before is 4-6 weeks for any check withdrawal process.
Your withdrawal is on the priority list but it might still take some time to arrive.

WHAT DOES SOMETIME TO ARRIVE MEAN????

HOW CAN THIS BE TRUE, WHEN I AM AT THE 4TH WEEK:

Dear Lisa,
Thank you for contacting us.
You can expect your check withdrawal to reach you within 4 - 6 weeks of the date you requested it. Processing and approval will occur within this period.
We know that this timeframe isn't ideal, but we firmly believe in being honest in order to give you peace of mind. Your funds are completely safe with us and we're working hard to make sure our turnarounds are improving all the time.
Thanks, once again, for your patience and understanding.

We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is LTK572010340692X; please quote this number in any further communication on this subject.
Kind regards,
Priscilla --