You got a discount code ?

Originally Posted by whowantwhat

You got a discount code ?

There are no discount codes and rarely do we offer discounts on the software (the last was several years ago) although we do have these offers to get a PokerTracker 4 code for free:

PokerTracker - Get It Free

- Rob

When is the PokerTracker 4 end of life (EOL)?

I'm deciding whether to buy PT4, but I need to know for how much time will I be able to use the program.

Originally Posted by JEN005

When is the PokerTracker 4 end of life (EOL)?

I'm deciding whether to buy PT4, but I need to know for how much time will I be able to use the program.

An end-of-life date for PokerTracker 4 hasn't been estimated but it will not end immediately if/when PokerTracker 5 is released. For example PokerTracker 3 reached its end-of-life in July 2014 this was two years after the release of PokerTracker 4.

- Rob

pokertracker have liftime buy ?

Originally Posted by otiko99

pokertracker have liftime buy ?

As I mentioned above an end-of-life date for PokerTracker 4 hasn't been determined but it will not end immediately if/when PokerTracker 5 is released. Also end-of-life doesn't mean PokerTracker 4 wouldn't be able to used beyond that date. For example PokerTracker 3 can still be used even though it reached it end-of-life in 2014 but it is not known if it still works on all poker sites since as poker sites change things PokerTracker 3 no longer gets updates for those changes. With regards to PokerTracker 5 no release date has been estimated therefore no decisions have been made yet on what upgrade discounts would be available to PokerTracker 4 owners.

- Rob

Hi, I bought a new desktop pc, how can I use my pt4 at the new device and what I Have to do to import my setups and hand histories?

Originally Posted by CadoARAJ

Hi, I bought a new desktop pc, how can I use my pt4 at the new device and what I Have to do to import my setups and hand histories?

To register PokerTracker 4 on a new computer you will need to use the same PokerTracker 4 registration code that was initially provided to you. You can access this code at anytime by signing into your PokerTracker.com account if you have one and visiting your https://www.pokertracker.com/user/mycodes.php page. If you do not have an account you can create one https://www.pokertracker.com/user/register (use the purchase email address so your code can be linked automatically). You can also transfer your existing poker data (hands, custom settings such as HUD profiles using backup & restore - see https://www.pokertracker.com/guides/PT4/tutorials/backup-and-restore.

- Rob

Originally Posted by PokerTracker

To register PokerTracker 4 on a new computer you will need to use the same PokerTracker 4 registration code that was initially provided to you. You can access this code at anytime by signing into your PokerTracker.com account if you have one and visiting your https://www.pokertracker.com/user/mycodes.php page. If you do not have an account you can create one https://www.pokertracker.com/user/register (use the purchase email address so your code can be linked automatically). You can also transfer your existing poker data (hands, custom settings such as HUD profiles using backup & restore - see https://www.pokertracker.com/guides/PT4/tutorials/backup-and-restore.

- Rob

Ty, I have the code, but I am having problem at the postgreSQL login. The default data is not working for me.

Originally Posted by CadoARAJ

Ty, I have the code, but I am having problem at the postgreSQL login. The default data is not working for me.

Is this on Windows or Mac OSX?

- Rob

Originally Posted by PokerTracker

Is this on Windows or Mac OSX?

- Rob

Windows 10

Originally Posted by CadoARAJ

Windows 10

I don't normally jump into this thread since I don't use PT4 much but I think I might be able to help with this.

Please check https://www.pokertracker.com/guides/PT4/troubleshooting/postgresql-troubleshooting#problems FAQ.

Regards,

Fozzy71
Customer Support
Hold'em Manager

Originally Posted by CadoARAJ

Windows 10

When you installed PokerTracker 4 did it ask if it could install PostgreSQL for you? If so did you receive confirmation that the PostgreSQL install completed successfully or was there an error? Click your Windows Start button then type the following command:

services.msc

and click on it when it appears. Do you see the PostgreSQL service in the list? Is it started, or can you start it? If the PostgreSQL service is not listed at all then it will need to be installed and we have a guide for manually installing that https://www.pokertracker.com/guides/PT4/databases/how-to-manually-install-or-reinstall-postgresql-93-windows. If the PostgreSQL service is listed but not starting then open the Event Viewer (in the same way - if you type 'event' you should see it). In the top left section, expand "Windows Logs" and click on "Application". Do you see any recent errors in the top center section for PostgreSQL? If you do let us know what they say.

- Rob

Apparently my connection are fine with other poker web sites but not PokerStars. I now will migrate to other web poker like 888 or ggpoker. Connection works great. Lost too many times funds because of connection. Frustration is at a new high.

Originally Posted by samuri

Apparently my connection are fine with other poker web sites but not PokerStars. I now will migrate to other web poker like 888 or ggpoker. Connection works great. Lost too many times funds because of connection. Frustration is at a new high.

I'd suggest contacting PokerStars directly about that and they should be able offer you some support.

- Rob

the mobile applications of this site are good or are they still in development for games

Hi Rob, Do you accept cryptocurrencies to pay for the software?

Originally Posted by carmenzu

Hi Rob, Do you accept cryptocurrencies to pay for the software?

If you wish to make a purchase using cryptocurrency then please let us know in a https://support.pokertracker.com/support/category/2 and we can provide you with payment instructions. Thank you.

- Rob

Originally Posted by PokerTracker

If you wish to make a purchase using cryptocurrency then please let us know in a https://support.pokertracker.com/support/category/2 and we can provide you with payment instructions. Thank you.

- Rob

Thank you very much, using cryptocurrency can I use the CardsChat link to make the purchase?

Originally Posted by carmenzu

Thank you very much, using cryptocurrency can I use the CardsChat link to make the purchase?

I don't know if that's possible so please also raise this question in your support ticket.

- Rob

Originally Posted by PokerTracker

I don't know if that's possible so please also raise this question in your support ticket.

- Rob

Thanks for the prompt response

This isn't really urgent but it's a pain in my you know what,
I recently downloaded ACR so I can participate in CC Freerolls there and everything is working fine except that PT4 keeps making the tournaments as micro tourneys with buy-in.
As a result, I have to manually edit the tourneys every day to change the buy-in.

Question
Is there an easy fix to this glitch?

Originally Posted by Ron112355

This isn't really urgent but it's a pain in my you know what,
I recently downloaded ACR so I can participate in CC Freerolls there and everything is working fine except that PT4 keeps making the tournaments as micro tourneys with buy-in.
As a result, I have to manually edit the tourneys every day to change the buy-in.

Question
Is there an easy fix to this glitch?

Can you please send us a https://www.pokertracker.com/guides/PT4/general/how-to-submit-a-bug-report#compressing-files provided by ACR to us in a https://support.pokertracker.com/support/category/2. By default PokerTracker 4 moves your files to your 'Processed' folder which you can access via the 'File -> Open User Data Folder' option on a Windows machine:

https://www.pokertracker.com/guides/PT4/tutorials/automated-hand-history-importing#processed-files

- Rob

Originally Posted by PokerTracker

Can you please send us a https://www.pokertracker.com/guides/PT4/general/how-to-submit-a-bug-report#compressing-files provided by ACR to us in a https://support.pokertracker.com/support/category/2. By default PokerTracker 4 moves your files to your 'Processed' folder which you can access via the 'File -> Open User Data Folder' option on a Windows machine:

https://www.pokertracker.com/guides/PT4/tutorials/automated-hand-history-importing#processed-files

- Rob

Thanks, Rob
Should I wait until the next incident as I have already edit the tournaments concerned and am not sure which tourneys I edited or will support be able to read as is?

Thanks

Originally Posted by Ron112355

Should I wait until the next incident as I have already edit the tournaments concerned and am not sure which tourneys I edited or will support be able to read as is?

Editing the results in your database doesn't matter as the original hand history files themselves in the processed folder will be unchanged but if you don't know which ones were edited then maybe the file names themselves will help you if they mention freeroll in the name.


- Rob

My old laptop with my 1st installed license is dead and buried. I have the 2nd one on my other PC but I would like to get PT4 on the new computer I am about to buy. Is there any way of getting the old licenses off my dead PC so I can install it to a new laptop or will I need to by another version of PT4?

Originally Posted by Luvepoker

My old laptop with my 1st installed license is dead and buried. I have the 2nd one on my other PC but I would like to get PT4 on the new computer I am about to buy. Is there any way of getting the old licenses off my dead PC so I can install it to a new laptop or will I need to by another version of PT4?

If PokerTracker 4 on the old laptop cannot be used anymore then that wouldn't cause a problem so you can go ahead and use your registration code again on a new laptop.

- Rob

Hi Rob

My HUD will not allign properly on PokerStars 8-max tables (tournaments). Please advice.

Have started taking part in the CardsChat League and realized peoples playing style in the league can be totally different than normal. So would like my HUD to display player stats for these tournaments only but am having no luck so far in figuring out how to do it.
Is that even possible without creating a new database and switching to that when playing league games?

Originally Posted by fundiver199

My HUD will not allign properly on PokerStars 8-max tables (tournaments). Please advice.

Do you mean that the HUDs are on the wrong seats? Please check your preferred seat settings in PokerTracker 4 and PokerStars:

https://www.pokertracker.com/guides/PT4/hud/preferred-seating

https://www.pokertracker.com/guides/PT4/site-configuration/pokerstars-configuration-guide#preferred-seating

Or maybe you mean that you just need to adjust the positioning of the existing HUD panels slightly? You can move the HUD to new locations on the table by holding the Control key (command key on Mac) while dragging the HUD or you can click the PT-icon and select 'Unlock Layout' to move the HUD around on the table without the need to hold the Control key. When you have your HUD placed where you want on the table you should save it by clicking the PT-icon and choosing 'Save Layout' so the new HUD positions are remembered for future tables.

Bear in mind if have selected specific preferred seats in the PokerStars software then this overrides the "Always Auto-Center Me" for those tables sizes (on non-Zoom tables) so we recommend that you select "Always Auto-Center Me" in the PokerStars software and don't select any specific preferred seats so please action the following:

1. In PokerStars go to "Settings -> Table Appearance -> Preferred Seat" and enable "Always Auto-Center Me". Next deselect any specific preferred seats for the tables displayed below so there are no ticks showing.

2. In PokerTracker 4 go to "Configure -> Site & Import Options -> PokerStars" and enable "Auto-Center". Next deselect any specific preferred seats selected in PokerTracker 4 so there are no ticks showing.

Please note that when you join a regular table PokerTracker does not know where you are seated until after you play your first hand at which point it can then rotate the HUD to the correct places. Also whenever you move/adjust the HUD you should then save those new positions by clicking the PT-icon and choosing "Save Layout". Therefore if you join a table and the view rotates to put you in your preferred seat you should not move/save the HUD until after this happens. Going forward PokerTracker 4 will automate this placement for you (after your first hand at the table has imported).

Originally Posted by Ron112355

Have started taking part in the CardsChat League and realized peoples playing style in the league can be totally different than normal. So would like my HUD to display player stats for these tournaments only but am having no luck so far in figuring out how to do it.
Is that even possible without creating a new database and switching to that when playing league games?

Yes you will need to use a separate database for that.

- Rob

Originally Posted by PokerTracker

If PokerTracker 4 on the old laptop cannot be used anymore then that wouldn't cause a problem so you can go ahead and use your registration code again on a new laptop.

- Rob

Thank you Rob. Grateful for the help. Old laptop actually went up in smoke. Literally was smoking when it went and died on me. LOL.

Originally Posted by PokerTracker

You can move the HUD to new locations on the table by holding the Control key (command key on Mac) while dragging the HUD or you can click the PT-icon and select 'Unlock Layout' to move the HUD around on the table without the need to hold the Control key. When you have your HUD placed where you want on the table you should save it by clicking the PT-icon and choosing 'Save Layout' so the new HUD positions are remembered for future tables.

The HUD was completely offset, as apparently PT4 think, there are two players at the bottom of the table each to the left or right of the center rather than one centered player. However moving the HUD around manually seat by seat solved the problem. Thanks

Can you advise please.
I'm no longer getting any stats on this page, it is blank.

Originally Posted by okeedokalee

Can you advise please.
I'm no longer getting any stats on this page, it is blank.

You currently have '1 Tag Selected' so the report is being filtered to hands with that tag. Click on the bar that says '1 Tag Selected' and it will open up to display all your available tags. Identify the currently active tag (the one with the black checkmark) and click on it to turn off that tag:

https://www.pokertracker.com/guides/PT4/tutorials/tagging-hands

- Rob

Thanks, thought it was that, found the right one by going through all of my tags, cheers, Rob.

Good day. I recently came across the fact that various freerolls (cardchat, casino.org) and others are not displayed in the pokerstars application on the computer. Previously, they were visible. Why did this happen?

Originally Posted by eliasyarosh

Good day. I recently came across the fact that various freerolls (cardchat, casino.org) and others are not displayed in the pokerstars application on the computer. Previously, they were visible. Why did this happen?

Make sure you have the correct player selected and that you are not using any filters otherwise send us a https://www.pokertracker.com/guides/PT4/general/how-to-submit-a-bug-report#taking-a-screenshot in a https://support.pokertracker.com/support/category/2 of your entire PokerTracker 4 report window where you would expect to see these tournaments along with those tournament histories provided to you by PokerStars. By default PokerTracker 4 moves your files to your 'Processed' folder which you can access via the 'File -> Open User Data Folder' option on a Windows machine.

- Rob

Originally Posted by PokerTracker

Make sure you have the correct player selected and that you are not using any filters otherwise send us a https://www.pokertracker.com/guides/PT4/general/how-to-submit-a-bug-report#taking-a-screenshot in a https://support.pokertracker.com/support/category/2 of your entire PokerTracker 4 report window where you would expect to see these tournaments along with those tournament histories provided to you by PokerStars. By default PokerTracker 4 moves your files to your 'Processed' folder which you can access via the 'File -> Open User Data Folder' option on a Windows machine.

- Rob

I figured it out. Thank you

When I try to add a statistic to my HUD, hoe do I prevent Note Caddy popping up?

Originally Posted by okeedokalee

When I try to add a statistic to my HUD, hoe do I prevent Note Caddy popping up?

Please https://www.pokertracker.com/guides/PT4/general/how-to-submit-a-bug-report and then send your log file to us in a https://support.pokertracker.com/support/category/2 with a screenshot of the issue so we can see what is going on here. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.

- Rob