M
matrix_xxxxx
Rising Star
Bronze Level
So I decide PokerHost.com would be a good place to play poker (stupidly).
I deposit $1000 via neteller... their client says "Transaction Successful" but when I go into my cashier I don't see any money! Weird I thought, I guess the transaction didn't go through! I go to neteller.com just to double check - but wait, $1000 has been taken out of my neteller account by PokerHost! So, they have my money, but they are not giving me credit for it! WHAT THE HELL! Immediately I contact their online support... where they told me some BS about how $1000 was too much to deposit. I told them that I didn't give a flying f*ck if they thought it was too much to deposit (you know your a poker room meant for low rollers when $1000 in too large a deposit) and that they took the money out of my neteller account therefore I either want it returned to my neteller or to be given credit for it so I can play poker. Poker support then told me it was "out of their hands" and that they will work on getting me my money... 24 hours later I still have not seen a penny. Do I honestly think they stole my money - no, I think I'll get it in the end... but what a BS poker room... WHEN A CUSTOMER MAKES A DEPOSIT, YOU HAVE TO CREDIT THEM IMMEDIATELY!!! If the deposit is too large, don't accept it. Any normal poker room would have immediately given me $1000 credit when they looked and saw I did indeed deposit successfully and then they'd deal with their backend problems on their own time. Poker Host's website was also hacked 2 days ago and the hacker fished the person details of hundreds of poker players (I found this out after I deposited... err, attempted to deposit). I wouldn't trust Poker Host with a mosquitos life! In my books, Poker Host is ROGUE. Exercise your right as a consumer and spread the word!
I deposit $1000 via neteller... their client says "Transaction Successful" but when I go into my cashier I don't see any money! Weird I thought, I guess the transaction didn't go through! I go to neteller.com just to double check - but wait, $1000 has been taken out of my neteller account by PokerHost! So, they have my money, but they are not giving me credit for it! WHAT THE HELL! Immediately I contact their online support... where they told me some BS about how $1000 was too much to deposit. I told them that I didn't give a flying f*ck if they thought it was too much to deposit (you know your a poker room meant for low rollers when $1000 in too large a deposit) and that they took the money out of my neteller account therefore I either want it returned to my neteller or to be given credit for it so I can play poker. Poker support then told me it was "out of their hands" and that they will work on getting me my money... 24 hours later I still have not seen a penny. Do I honestly think they stole my money - no, I think I'll get it in the end... but what a BS poker room... WHEN A CUSTOMER MAKES A DEPOSIT, YOU HAVE TO CREDIT THEM IMMEDIATELY!!! If the deposit is too large, don't accept it. Any normal poker room would have immediately given me $1000 credit when they looked and saw I did indeed deposit successfully and then they'd deal with their backend problems on their own time. Poker Host's website was also hacked 2 days ago and the hacker fished the person details of hundreds of poker players (I found this out after I deposited... err, attempted to deposit). I wouldn't trust Poker Host with a mosquitos life! In my books, Poker Host is ROGUE. Exercise your right as a consumer and spread the word!