All the same I waited and those who answered me thanks for the address.
The nature of the Internet is such that such incidents can happen for reasons beyond Your and our control. In this case, we can confirm that at the time of the failure, our servers were working normally, because in Your absence, the players at Your table continued to play without any complications.
From a practical point of view, we are not responsible for such malfunctions. This is clearly stated in our tournament rules, in particular in section # 4. "Communication interruptions and missed handouts."
After a thorough review of Your game, we determined that You suffered in the next tournament:
Two billion seven hundred forty nine million seventy five thousand four hundred thirty two
As we value You as our player, as a gesture of goodwill, we have credited $1 to your account for tournaments in which you have suffered material damage.
In this case, we were able to compensate Your losses, however, we can not guarantee that we will be able to do so in the future. We ask you to take the necessary steps to establish a stable connection to our servers.
If you need such help in the future, please make sure that you have attached log files from our game client to your email.