Problems with pokerstars app

[Hitmanshoot]

Hi guys from 3 days I have problems to log in in th App of pokerstars. I entern nick name and pass correctly, after charging 10 sec, and then there are nothing not log in and I have to repeat unsuccessfully. I contacted the support with 100 emails without a answer. Help pls

 

[MattRyder]

I just logged in and the app is working for me on an Android/Samsung phone. I assume you've tried uninstalling and reinstalling it?

 

[Hitmanshoot]

I just logged in and the app is working for me on an Android/Samsung phone. I assume you've tried uninstalling and reinstalling it?

4 or 5 times unsuccessfully. And me too I have a android Samsung

 

[StreetPhd]

I know it may take some time for a response but have you tried contacting them?
I know there is a 888 rep for this site, maybe CC has a thread for P.S.?
You could also talk to one of our moderators on CC for some advice.
This is still a little new to me.
I did have trouble once with P.S. but it was at my end...wifi.
Good luck.

 

[MattRyder]

4 or 5 times unsuccessfully. And me too I have a android Samsung

Is it possible you're using a VPN? My phone turns mine on automatically in certain circumstances. That will probably/definitely interfere with the app. Also, is it possible you're using somebody else's router that has unusual security protocols? I've had that happen when I was visiting someone away from my home. That will also interfere with the app.

BTW - I see you're in Italy. I assume the pokerstars.it version of the app is different from the general pokerstars.com one. Is it possible you're using the wrong one?

 

[Hitmanshoot]

Is it possible you're using a VPN? My phone turns mine on automatically in certain circumstances. That will probably/definitely interfere with the app. Also, is it possible you're using somebody else's router that has unusual security protocols? I've had that happen when I was visiting someone away from my home. That will also interfere with the app.

BTW - I see you're in Italy. I assume the pokerstars.it version of the app is different from the general pokerstars.com one. Is it possible you're using the wrong one?

Im not in italy im in french...and yes i use vpn to play .eu and i have never hade problems...thats first time i think that do to a 11 dollars with payesafecard i recharge my account with and I dont activate vpn...

 

[MattRyder]

Im not in italy im in french...and yes i use vpn to play .eu and i have never hade problems...thats first time i think that do to a 11 dollars with payesafecard i recharge my account with and I dont activate vpn...

Pokerstars is definitely looking for VPNs, so that could easily be the issue.

You should consider changing your country affiliation in Cardschat settings. It's showing you as being in Italy:

 

[ramdon p358]

If you are waiting for an answer by mail you will have to wait at least 1 month. The best thing you can do is communicate with them through the live chat they offer on their website, there they will tell you what to do

 

[Hitmanshoot]

Pokerstars is definitely looking for VPNs, so that could easily be the issue.

You should consider changing your country affiliation in Cardschat settings. It's showing you as being in Italy:

Because im italian i chose italien thats normal but i live on French

 

[Hitmanshoot]

If you are waiting for an answer by mail you will have to wait at least 1 month. The best thing you can do is communicate with them through the live chat they offer on their website, there they will tell you what to do

Ok that's great to know... I don't even think at live chat..
Thank u so much

 

[Hitmanshoot]

If you are waiting for an answer by mail you will have to wait at least 1 month. The best thing you can do is communicate with them through the live chat they offer on their website, there they will tell you what to do

You can give me the link to chat support of pokerstars?? I cant find this live chat

 

[ramdon p358]

You can give me the link to chat support of pokerstars?? I cant find this live chat

Try to log in from this page: https://www.pokerstars.com/ then enter "Account = Help = Contact Support", there you will see different options to talk to them. Luck

 

[Hitmanshoot]

Try to log in from this page: https://www.pokerstars.com/ then enter "Account = Help = Contact Support", there you will see different options to talk to them. Luck

I do that and doesn't work...I find it in Twitter they're live chat

 

[barbados]

I've half-solved the problem. Deleted the app completely. Then I installed it again from the playmarket. It seems to work well. But at the moment you can only play on conditional chips. Apparently, some of the latest updates from the stars turned out to have bugs.

 

[deputat777]

Hi guys from 3 days I have problems to log in in th app of pokerstars. I entern nick name and pass correctly, after charging 10 sec, and then there are nothing not log in and I have to repeat unsuccessfully. I contacted the support with 100 emails without a answer. Help pls

Write to the support live chat and you will solve this problem much faster.

 

[redmast]

You shouldn't have written so many letters. The next letter will be at the end of the queue and therefore you will wait a long time for an answer.

 

[AQA272]

I have the same problem... support advises you to remove and install the client,but it doesn't help.Most likely the problem is on the pokerstars side I hope they will fix it soon.

 

[ChickenArise]

@StarsSupport on Twitter. Response in about 72 hours.