Pokerstars: the worst support. They cheat me 1 ticket

[jadaminato]

I just want to download my frustration here as the support was not able to help me. Yesterday I played a sub-satellite of the Sunday Million, one of those $ 2 in which you win a $ 11 ticket. The target tournament started the next day and had 250 guaranteed seats. But there was one later with 500 seats. So when I won the $11 seat, I unregistered to use my ticket on that of 500 seats. But to my surprise, at the time I unregistered, I automatically appeared registered in another tournament, with Hyper Turno structure, which had already been running for 35 minutes, that is, 11 levels. A tournament with this structure, with 100 participants and 5 guaranteed seats is almost unplayable if you register late.
I would never have used my ticket in that tournament, and no poster appeared asking me for confirmation.
The worst thing is that when I contacted support, they didn't even know how the matter worked. First they told me that that hyperturb tournament was the target for which I had won the seat. After sending them the screenshot from my email where it said "you have qualified for tournament XXXX (the one with 250 seats)", they replied that I had unregistered (which is true) and voluntarily used my ticket in the hyperturbo tournament I mentioned earlier (which would be stupid of me).
So in the end I lost my ticket. The support did not "believe me". I told them to test to see that I was not lying, but they ignored me. That is the story and it seems tremendously unfair

 

[PHX]

Players who satellite are not allowed to unregister. In fact if you are registered in a target tournament you cannot register for additional satellites. This only applies to this Special Sunday Million satellites and not regular games.

More than likely you did not check the target tournament. It would have been easy to check to see what game you won into yourself immediately after. Game would have disappeared by now from lobby. Just request a tournament summary and check the ids. If they made a mistake that would be your evidence.

 

[jadaminato]

Players who satellite are not allowed to unregister. In fact if you are registered in a target tournament you cannot register for additional satellites. This only applies to this Special Sunday Million satellites and not regular games.

More than likely you did not check the target tournament. It would have been easy to check to see what game you won into yourself immediately after. Game would have disappeared by now from lobby. Just request a tournament summary and check the ids. If they made a mistake that would be your evidence.

I check, was that i said. They responsed me that i use the ticket lilkey by "mistake" in that Hyper tournamemt. It wasnt. But does't matter, i will do all the process again and will record it for show them that i am right