The extended time to reply is probably due to the huge client growth..
Stars is my favourite site, I'm probably a little naïve with my love for them, but I will admit that even through my rose-coloured spectacles they seem a little tight with the purse strings. For all the profit they make they should be equally as committed to their customers as they are their shareholders...
Simultaneously steadily increasing the rake and decreasing the freebies & perks seems imbalanced in that regard.
Sorry Stars, ilu still though! <3
Either it was some kind of security clarification because flags were raised for whatever reason or they just need to pause your access while they investigated something.
If you did nothing wrong you have nothing to worry about!
In your other post did you mention multiple accounts or was that someone else? (no pun lol)
Stars are under no obligation to allow any individual to access their services, right to refusal. They can remove anyone's account if they feel it necessary to ensure security etc etc.. Surely?
You agree to their terms, you get to play. No?