In general, about a month ago I played a bounty tournament for 0.55 and the campaign of the game made bets on closed cards (Now at poker stars when playing for money, you can bet on your closed cards and flop cards from 0.05 and higher). I put 0.05 on the closed cards and I was dealt a hand with a mismatched ace and card, according to the paytable this is a winning hand and the win is 9 to 1. But I had written that the hand is without a win, although it is 100% not so. I immediately took a screenshot and wrote to support, Two weeks later I received a response from them in which they disassembled my hand at that time and wrote that you won in that hand how many chips are there about Side Bets not a word although I sent them a screenshot. I write an answer already describing in detail my situation and that I was interested not in the hand but in the bet that I was counted as a loss although it is a winning one and there is still no answer from them. In this connection, I have a question, has anyone else encountered this and how to regard it, fraud on their part or a software failure?

In general, after two and a half months, they sent me a response, and credited the winnings to the account. I am happy with the fact that justice can be achieved, but I am not happy with the fact that I have to wait so long)))