PokerStars revoked my privileges

kitchy65

kitchy65

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Tell me exactly how they are acting on my instructions and exactly how I omitted to tell you anything? (Not that I had to šŸ¤”) in no way did I think it was connected in any way to me blocking my casino sectionā€¦. So how exactly could I tell you that?
I seriously do not understand the logic begin your reply in this thread? And it isnā€™t well done PS at all they left me 4 days with a frozen account with no reasoning behind it at all!! So why exactly should I be thanking them? As it happens my account is up and running again but I think maybe someone (you!) should go back to bed and wake up on the correct side of it šŸ‘šŸ»

Much love
Danny
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Well, firstly we can't guess the issue if you're leaving out important information.
Of course, you don't have to tell anyone, but you made the thread!

You didn't think firing off an email with concerns over your account, would not elicit an appropriate response?
Such as freezing your account while they investigate the issue.

You don't have to rant at people simply because you don't like their response. Very immature.

Nice that you have access to your account again, at least going forward you won't make the same mistake again
 
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allfarewells

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Ok thats good to hear. But I still think, this thread can serve as an important warning to others. There have been a few examples in the past, where someone sent messages to a poker site complaining about their bad luck or similar, and then much to their surprice this resulted in actions being taken by the responsible gaming department ;)
Agree completely with what you said, the only problem is I didnā€™t moan to them about my bad luck, I made an executive decision to block it completely myself due to the fact upon looking at my profits and losses on poker sport and casino I noticed I barely made anything on casino at all and every time I played their slots it drained my balanceā€¦ I simply said I do not want casino can you block it completely on a permanent basis as I donā€™t want it available anymore I didnā€™t go into a huge rant about how much of a rip off fit is (everyone knows it is) so when they froze my account initially I was a bit like why? ā€¦. But itā€™s sorted now thankfully šŸ‘ŒšŸ»

Much love
Danny
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allfarewells

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Well, firstly we can't guess the issue if you're leaving out important information.
Of course, you don't have to tell anyone, but you made the thread!

You didn't think firing off an email with concerns over your account, would not elicit an appropriate response?
Such as freezing your account while they investigate the issue.

You don't have to rant at people simply because you don't like their response. Very immature.

Nice that you have access to your account again, at least going forward you won't make the same mistake again
I get a feeling that I have to keep justifying my actions to you personally (which I do not)
I didnā€™t leave out information BECAUSE I HAD NONE MYSELF šŸ¤¦ā€ā™‚ļø

I didnā€™t fire off emails I contacted live chat to get the casino blocked NOT THE RESPONSIBLE gambling TEAM šŸ¤¦ā€ā™‚ļø
I have never had anything to do with these people.

I didnā€™t rant at you my response was merited and an educated one šŸ‘šŸ»

I sure wonā€™t be making that mistake again Iā€™ll never ask them to do anything for me šŸ¤¦ā€ā™‚ļøšŸ˜‚

Iā€™d also like to add I have been playing pokerstars on and off since americans could play real money and I have never encountered an issue such as this one, not once have the ever showed concern over my gambling or anything of this nature.

Much love
Danny
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ObbleeXY

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there are lots of other reasons to be suspended...typically around potential violations of T's&C's.
I had my account suspended a year or two ago. There was suspicion of collusion, I assume, because I was asked questions about two other poker players on PokerStars. These two players were friends. We played a weekly home game together. but we also played lots of other games together. We were competitive and never discussed hands which were in play, but we did discuss hands after the fact. We studied poker together and shared strategies and what we had learned from sites like CC and books, channels, streamers, etc..
It didn't take long for our accounts to be re-instated (three of us were suspended).
Fortunately, we are all honest and our stories apparently matched up.
Since then, though, I never keep my winnings in my Stars account. WITHDRAW and only keep an amount that you don't mind losing if something weird happens.

I was permanently banned by BetOnLine within a day of signing up.
Signed up. Tried to join a CC Freeroll. Got the password wrong. Banned.
No explanation. No appeal. So I've never managed to play BOL.

At the end of the day...these companies are all there to make money and derive shareholder value. They also are governmentregulated so there are certain protocols that must e followed. No use getting upset at companies doing what they openly do. The slot games have minmum payouts. These will be clearly documented in the companies accounts. Just because they payout poorly for you, doesn't mean they don't payout according to the gambling laws in your jurisdiction. (Some US cardorroms, however may not be operating legally, so there...all bets are off).

Glad you're back on and able to do what you wish to and take care.

regards,
JT
 
kitchy65

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I get a feeling that I have to keep justifying my actions to you personally (which I do not)
I didnā€™t leave out information BECAUSE I HAD NONE MYSELF šŸ¤¦ā€ā™‚ļø

I didnā€™t fire off emails I contacted live chat to get the casino blocked NOT THE RESPONSIBLE GAMBLING TEAM šŸ¤¦ā€ā™‚ļø
I have never had anything to do with these people.


Much love
Danny
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Lol, Danny...you remind me of the bloke who having just bought a used car that's later broken down, then posts on a car forum for advice on what could be the problem, whilst bad mouthing the company that sold you a piece of chit.

Only to discover 'from you' 3 days later, that you hadn't put any petrol in!

Anyway, all good buddy, glad you're issue is resolved.
 
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fundiver199

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I simply said I do not want casino can you block it completely on a permanent basis as I donā€™t want it available anymore I didnā€™t go into a huge rant about how much of a rip off it is
And this is likely why, you got your playing privileges back. Its common knowledge and common sense, that casino games are unbeatable. For instance in roulette there are 37 fields, and in one of them the house scoops everything. So for the house the long term ROI is +2,7%, and for everyone else its -2,7%, and the more, you play, the closer you will get to that number. So if someone feel the need to complain about losing in casino games using words like "rip off", that would definitely indicate a gambling problem ;)
 
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allfarewells

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Lol, Danny...you remind me of the bloke who having just bought a used car that's later broken down, then posts on a car forum for advice on what could be the problem, whilst bad mouthing the company that sold you a piece of chit.

Only to discover 'from you' 3 days later, that you hadn't put any petrol in!

Anyway, all good buddy, glad you're issue is resolved.
That one made me chuckle šŸ˜‚šŸ˜‚šŸ˜‚šŸ˜‚

Much love
Danny
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kitchy65

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That one made me chuckle šŸ˜‚šŸ˜‚šŸ˜‚šŸ˜‚

Much love
Danny
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Good fun :LOL:

Always willing to forgive the odd insult by addressing it with humour.

Being serious for a second...never contact a company with silly requests, especially so when it concerns gambling.
The most prudent, responsible action from them, is to flag you a 'vulnerable' customer and close the account.
 
G0930

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I get what your saying I did it because letā€™s face it their casino is in-fact a rip offā€¦and I wanted it this way. It in no way says I have a gambling problem/issue itā€™s simply what I wanted and sensible in my eyes was the approach to completely get rid of itā€¦. I seriously had no idea it was in relation to me asking for the casino to be blockedā€¦ itā€™s not like they blocked me straight away it was a good while afterā€¦ so I guess I was a bit dumb not putting 2 and 2 together, but I was more annoyed they gave me 0 information and left me in limbo for 4 days like wtf is going on..? Thier chat was useless they told me nothing at allā€¦ itā€™s all sorted now I have my account up and running again šŸ‘ŒšŸ»

Much love
Danny
šŸ™ā¤ļø
It's gambling you lose and you win.
We ripp ourselves off we aren't promised anything .
I won loads of money Spinning :)
The trick is to stop. Which is hard sonetimes .
I won that last week. Guess what I couldn't stop right away and gambled 50ā‚¬ away.
When you play with strict rules that problem can be overcome
 

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allfarewells

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Good fun :LOL:

Always willing to forgive the odd insult by addressing it with humour.

Being serious for a second...never contact a company with silly requests, especially so when it concerns gambling.
The most prudent, responsible action from them, is to flag you a 'vulnerable' customer and close the account.
Iā€™ll bare that in mind for the future mate šŸ‘ŒšŸ»

Much love
Danny
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G0930

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I worry I hit that Responsible gaming button by mistake and get locked out myself
Don't worry, it's right under the table-windows on the mobile phone. I hit it accidentaly many times šŸ¤£ so glad they added a swipe table option again.
 
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fundiver199

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I worry I hit that Responsible gaming button by mistake and get locked out myself
That happened to me once on PokerStars, where I accidentally hit the 24 hour break "panic button". I was playing three SnGs and forced to sit out for the remainder of these games, which cost me 30$. After 24 hours I was allowed to play again and recieved an autogenerated email from PokerStars asking me, if everything was ok, and informing me about their responsible gaming policy and ways to get support and whatever.

I replied "thank you very much for your concern", but then told them, what happened, and recommended, that they changed the system to include some kind of warning. Like when you are trying to fold a hand, when its free to check. They said, they forwarded my suggestion to their development deparment, but I have not felt any urge to test, if they actually implemented it ;)
 
Kinalha

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So I went to play a few games today looking forward to the monthly freeroll and other tourneys I planned to play today and got a rather strange message from pokerstars šŸ¤¬ they told me they are trying to sort it out but thanks to them I miss Saturday horse racing and all the great tourneys available today as well as all cardschat freerolls šŸ¤¦ā€ā™‚ļø Sorry for the rant but Iā€™m very annoyed šŸ¤¬šŸ˜ž

Your playing privileges have been revoked .
If you require further assistance please visit our help centre (Ref: PKR-BP 829)

WTF!!!


Much love
Danny
šŸ™ā¤ļø


Pokerstars act strangely several times, I've had problems and I know some stories... Among many other more relevant ones, maybe this is just one more of the factors that made sites like GGpoker lose so much traffic...
 
G0930

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Pokerstars act strangely several times, I've had problems and I know some stories... Among many other more relevant ones, maybe this is just one more of the factors that made sites like GGpoker lose so much traffic...
Why should it affect other sites?
 
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danhewitt1986

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I work in the gambling industry (sports side) so come at this from that point of view.

The person who picked up your email with regards to blocking the casno product would have got into serious trouble (potential dismissal) if they did not act on what you said in the way they did. That may seem abstract and an overreaction but when they dont have the context from having a discussion with you to gain that insight, then doing this and it later coming about that you did have a problem and the company did not act would land them in a lot of hot water with regulatory bodies.
 
Rockyfour

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That happened to me once on PokerStars, where I accidentally hit the 24 hour break "panic button".
Anyone who purposely clicks on that panic button while gambling should automatically be perma banned from every playing Poker again lol. That is literally the most degen thing I have ever heard of.
 
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fundiver199

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Anyone who purposely clicks on that panic button while gambling should automatically be perma banned from every playing Poker again lol. That is literally the most degen thing I have ever heard of.
Yeah its pretty ridiculous. But for sure its a regulatory requirement and not an idea, the sites have come up with themselfes ;)
 
Gallarado777

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try creating a new account about the old one, you can forget how technical support works is a very long history so you'd better create a new account and then figure out what to do next: I CAN'T laugh:
 
Emily Trott

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try creating a new account about the old one, you can forget how technical support works is a very long history so you'd better create a new account and then figure out what to do next: I CAN'T laugh:
If you mean a new account at the same site, don't they have rules against having two or more accounts?
 
G0930

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If you mean a new account at the same site, don't they have rules against having two or more accounts?
They do but they didn't realise my 2nd account I created in 2015.
I had to write them so they close the old one cause I kow it's not allowed.
 
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valeski 28

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It is nice you can play on PokerStars again mate.Fortunately,that issue did not last that long,just a few days .Just play and enjoy your sessions
 
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