Pokerstars Problem

[VenomX1]

I have a problem re-opening my pokerstars account. It's been a while from I used my account and they have blocked it I assume. When I try to sign up again a message says that there is already an account using my details (blocked account).

I have sent 5 emails to the chat service but I'm not receiving any replies to them.

Can anyone help me figure this one out?

 

[pocketace222]

I'd assume it's due to multiple accounts, I'd send emails to there security department rather than talk to the chat people. It's a problem the chat won't be able to fix for you

I have a problem re-opening my pokerstars account. It's been a while from I used my account and they have blocked it I assume. When I try to sign up again a message says that there is already an account using my details (blocked account).

I have sent 5 emails to the chat service but I'm not receiving any replies to them.

Can anyone help me figure this one out?

 

[Gritz18]

I have a problem re-opening my pokerstars account. It's been a while from I used my account and they have blocked it I assume. When I try to sign up again a message says that there is already an account using my details (blocked account).

I have sent 5 emails to the chat service but I'm not receiving any replies to them.

Can anyone help me figure this one out?

I had a similar problem, some time ago they blocked my account and sent a message saying they were canceling my account because I was in association with other players. So I sent an email to pokerstars support in my defense and soon they replied that for security reasons they were checking my account and asked me to send copies of my documents and proof of address all scanned, I sent them and it didn't take long to unlock my account. I contacted support@starsaccount.com, I don't know if this is the path you used. Hope I helped, good luck.

 

[FIERROS]

Let us know how it goes in case we ever have the same problem.

 

[Roller]

PokerStars almost always blocks accounts for the same reason or should say Security reasons. Good luck dealing with a security issue and any poker site. Hope things work out but many times an actual phone call can get you further than other methods.