PokerStars is Officially the Best

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bw07507

Legend
Joined
Jan 8, 2007
Total posts
2,219
OK, after this I do not think I will ever play anywhere else ever.

Hello bw07507,

In recognition of the inconvenience you have suffered with the delay in receiving your eCheck cashout we have credited your account with a bonus of 20% of the requested cashout amount. This amounts to a credit of $xx.xx for your $xx.xx eCheck cashout requested on 20-Apr-08. This credit can be found in your PokerStars Cashier History as "eCheck compensation". You may check this by logging on to the PokerStars Cashier followed by clicking on the History button. These funds are available to you now without any kind of restrictions or conditions.

If you have any questions, please contact us at any time.

Regards,

PokerStars Payments Team

They also comped 2 other eChecks that I had requested during the delay period too, all of which totaled an extra 250 dollars in my account. Boy was I suprised when I logged in today. I am totally stunned by the customer support there.
 
joos

joos

Rock Star
Joined
Mar 7, 2008
Total posts
272
ps ftw, don't see why anyone would play anywhere else except maybe FT. Def the best support in the business.
 
icemonkey9

icemonkey9

Cardschat Elite
Joined
Jan 17, 2008
Total posts
3,023
What great customer support. I emailed FullTilt because during the time I had to unlock my deposit bonus the site went dead 3 times. I said what would be fair would be to extend my bonus time by 3 days. I first got an email alerting me to check out their promotions page to see their latest offers. I emailed in again, and second time they said FullTilt does not give away free money. Finally someone competent basically said they understood my problem but i was SOL and that I should sign a friend up.

So IMO, if you are taking customer support , yeah it seems nobody comes close to PS.
 
KingCurtis

KingCurtis

Legend
Joined
Sep 24, 2007
Total posts
9,945
Awards
1
PS support>all other poker sites IMO

I have even received emails back within 5 minutes,,,its nice
 
C

custo80

Visionary
Joined
Dec 17, 2007
Total posts
884
Man thats awesome news. I totally agree with all, from a customer service point of view, Stars is 5 stars in comparison to others. I've got a few smaller sites i play on and they don't even come close to what stars offer or how they treat their customers, proves why they are the most dominant.

I hope in the future they stuff up one of my transactions and credit me during a bonus period. 20% compensation with 20% bonus. If only.......
 
BadAssOutlaw

BadAssOutlaw

Rock Star
Joined
May 15, 2008
Total posts
154
great to see a post where GOOD support actually happens lol... i've only had t use support once, was with bodog and it went very smooth as well..
 
4Aces

4Aces

is watching you
Joined
Mar 5, 2007
Total posts
1,901
ps ftw, don't see why anyone would play anywhere else except maybe FT. Def the best support in the business.

fulltilt support is an absolute piece of S**T!!!
 
SavagePenguin

SavagePenguin

Put the win in penguin
Joined
Jul 10, 2007
Total posts
7,594
Awards
1
I got 20% on my delayed withdrawal last week. It was unexpected, and really cool of them to do. I had asked for the withdrawal less than a week before, so, I hadn't even noticed that echeck was delayed.

pokerstars rules!
 
bustermoves

bustermoves

Visionary
Joined
Jul 29, 2007
Total posts
601
only had to use ps support once,and was contacted within minuets,sent something to ft a year ago,and still havn't heard back.can honestly say i dont think ive ever haerd anywhere,that ft support was any good.
 
tessa08

tessa08

Guest
Joined
May 11, 2008
Total posts
23
I have never had a prob with FT, i couldn't register for the NZ free roll and they responded to my emails almost immediately and were extremely helpful, they even would manually register me if i wanted to play before they had fixed the prob
 
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