PokerStars doing there part to stop colluding

I

IrishRope

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Joined
Jun 6, 2008
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18
Received this from PS support glad to see they are watching out for these type of cheaters.
*******************************************
Hello,

pokerstars has become aware of two players who were working together in our Sit & Go tournaments to the detriment of other players. You were involved in at least one tournament with these players and as a result you may have been adversely affected.

The players' accounts were closed and their funds frozen pending a thorough investigation, which is now complete. Fortunately the problem was identified quickly and they had only played in a few tournaments before the accounts were closed.

In a case such as this it is our policy to confiscate the colluders' winnings or balances and to distribute them to the players affected by their actions in as fair a way as possible. To confirm your credit, log onto your PokerStars account, go to the 'Cashier' screen and click the 'History' button. Your share will be shown "Credit Purchase", followed by the amount of the credit.

I regret that we will be unable to answer questions as to how your specific credit amount was calculated. Likewise, we are not at liberty to identify the specific games or players in question. Suffice to say that they have been barred from the site and you will not encounter them again.

The integrity of the games at PokerStars is of paramount importance to us and we will not abide cheating or collusion in our games. We work hard to police our games and prevent such instances. In the rare cases where collusion has actually occurred, we make sure that any players affected are compensated appropriately.

Thank you for your continued play here on PokerStars. Please do not hesitate to let us know any time we can be of help.

Best Regards,

Dan M.
PokerStars Support Team
 
Debi

Debi

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Well that is nice. What limits do you play at?
 
SeanyJ

SeanyJ

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That's pretty cool, how much did you get?
 
I

IrishRope

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Jun 6, 2008
Total posts
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I play the $12 +1 6 max Sit N Goes they refunded me $39 so I must have played 3 games with the cheaters. Nice to see they are watching.
 
zachvac

zachvac

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Sep 14, 2007
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Yep, one of the major reasons I will always play at pokerstars (unless something happens to their customer service or something else big). They take care of their customers. I believe this kinda puts a hole in the theory about sites doing nothing to stop collusion because they still make money. If it was all about profit they could just have confiscated the funds and kept it themselves and told no one about it. But instead they did the right thing. Looking at pokertracker I'm paying pokerstars a shitload of rake, and I'd be paying any site I played on that amount. At Pokerstars I feel that money is well spent as they do their best to provide a safe playing environment, good software, and an amazing customer support team. To put it simply I trust Pokerstars and that's something that needs to happen before I'll be keeping the kind of money I have there right now. I've just never heard anything bad about their support and constantly am amazed at how far they go out of their way to satisfy their customers.
 
blankoblanco

blankoblanco

plays poker on hard mode
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May 16, 2006
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PokerStars support rules. wish tilt's was half as good
 
I

IrishRope

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Jun 6, 2008
Total posts
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Well said zachvac, Pokerstars software and support are excellent.I know they could have never said a thing I wouldn't have been the wiser, even the small amount kind of make you feel a little safer.
 
Makwa

Makwa

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Sep 30, 2007
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Ya I like stars, my firstest and favouritist site, and unlike many others, they will still be around in future because they care about the players..
 
willie beaman

willie beaman

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Jul 8, 2007
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Finally, pokerstars does something right. It's good to see that cheaters don't prosper.
 
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