S
slarpoker
Rising Star
Bronze Level
Hi Forum - I am brand spanking new so apologies this is my first post! Will be the first of many as the content is great.
I am having an absolute nightmare with pokerstars at the moment. My ex had a pokerstars account that he decided to close down whilst I was with him as he was a little out of control. I kept my account open. Hadnt used it in abotu 12 months. Went to log back in and my account was frozen! (I must have used his email address to set up)
I have been in email conversations with pokerstars FOR THE LAST 2 WEEKS. I have given identification 5 times. My account was finally reinstated. I was told to log in with a temporary password and then about 2 minutes later my account was frozen again.
I have just received another standardised email I have had this for the last 2 weeks!!!!!!
Please help!
Hello Rebecca,
After a careful review of your Stars Account, unfortunately, we cannot allow you back on our sites until issues with user 'account name' are solved.
This is due to your close association with this customer and for privacy reasons, we are unable to provide you with any further information or details about these particular issues. Even though this impacts you, we cannot share private account information with other users – just as we would not share your details or account history with a third party. We do not imply that you have done anything wrong, however, we cannot take the risk that the related user gains access to our sites via your Stars Account.
Please do not attempt to create any other accounts in the meantime, as this is a violation of our Terms of Service. If we discover a new account, it will be closed without notice. You will be liable for any loss that could occur and any remaining funds could be confiscated.
We apologize for any inconvenience this may cause, and appreciate your understanding in this matter.
Regards,
Marco
Stars Verifications
To enhance the security of your Stars Account, we strongly encourage you to set up our additional security features; Stars PIN, SMS Verification, RSA Token and Security Questions.
Activation of these features is extremely simple and can be completed within the ‘Account’ menu our software.
I am having an absolute nightmare with pokerstars at the moment. My ex had a pokerstars account that he decided to close down whilst I was with him as he was a little out of control. I kept my account open. Hadnt used it in abotu 12 months. Went to log back in and my account was frozen! (I must have used his email address to set up)
I have been in email conversations with pokerstars FOR THE LAST 2 WEEKS. I have given identification 5 times. My account was finally reinstated. I was told to log in with a temporary password and then about 2 minutes later my account was frozen again.
I have just received another standardised email I have had this for the last 2 weeks!!!!!!
Please help!
Hello Rebecca,
After a careful review of your Stars Account, unfortunately, we cannot allow you back on our sites until issues with user 'account name' are solved.
This is due to your close association with this customer and for privacy reasons, we are unable to provide you with any further information or details about these particular issues. Even though this impacts you, we cannot share private account information with other users – just as we would not share your details or account history with a third party. We do not imply that you have done anything wrong, however, we cannot take the risk that the related user gains access to our sites via your Stars Account.
Please do not attempt to create any other accounts in the meantime, as this is a violation of our Terms of Service. If we discover a new account, it will be closed without notice. You will be liable for any loss that could occur and any remaining funds could be confiscated.
We apologize for any inconvenience this may cause, and appreciate your understanding in this matter.
Regards,
Marco
Stars Verifications
To enhance the security of your Stars Account, we strongly encourage you to set up our additional security features; Stars PIN, SMS Verification, RSA Token and Security Questions.
Activation of these features is extremely simple and can be completed within the ‘Account’ menu our software.