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roberto51

roberto51

Visionary
Platinum Level
Joined
Sep 23, 2020
Total posts
526
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1
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60
My avatar has disappeared. As I can see, the avatar selection option has been inactive for some time. Anyone getting what's going on?
 
exer888

exer888

Rock Star
Platinum Level
Joined
Oct 27, 2014
Total posts
333
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2
SK
Chips
35
If you changed recently, they need to check it first . Its a couple of days maximum for you to wait.
 
roberto51

roberto51

Visionary
Platinum Level
Joined
Sep 23, 2020
Total posts
526
Awards
1
Chips
60
If you changed recently, they need to check it first . Its a couple of days maximum for you to wait.
I didn't change anything. I had the same avatar for many months and suddenly it disappeared. This has been going on for two weeks now. I don't have an avatar and in addition the avatar selection option is inactive. I have absolutely no idea what's going on.
 
mina271

mina271

Legend
Bronze Level
Joined
Aug 23, 2016
Total posts
1,527
Awards
3
DE
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If it is important to you that people see your avatar then you can also write to support and ask why this is the case now
 
Gallarado777

Gallarado777

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Jun 19, 2022
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5,323
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3
KZ
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I think you should contact the poker room support, they will give you an explanation if your photo is out of date and need to be updated, or you are checking the photos or you used the limits in one day try to put a friend from the standard photos after putting yours
 
antonis32123

antonis32123

Legend
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Dec 25, 2014
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6,362
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20
GR
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I have no avatar , and I have disabled other players' avatars . It is of no good . On mobile i cannot find an option to disable them
 
C

Cooking

Legend
Platinum Level
Joined
May 19, 2011
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2,712
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2
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I think you should contact the support, because at least for me nothing changed. Maybe it's a problem when you updated the newest version.
 
Suns of Beaches

Suns of Beaches

with a balloon to the moon
Platinum Level
Joined
Oct 26, 2019
Total posts
2,464
Awards
1
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I dont have the same or simmilar problems. Everything works just fine and normal. I would just do nothing if its not that important to you, maybe the next uodate will fix it.
 
kaynbergo

kaynbergo

Rock Star
Platinum Level
Joined
Nov 24, 2022
Total posts
276
Awards
1
UA
Chips
122
I'm fine, maybe a launcher bug?
 
MK_

MK_

Legend
Platinum Level
Joined
Sep 14, 2022
Total posts
1,114
US
Chips
410
I keep having the same thing happen, the avatar section is blank with no pics showing, my avatar disappears... I changed it and it still disappears sometimes, I had to go into the change avatar area and make sure custom avatar is checked to see my pic but I still can't see the ps avatars pics???, at this point I'm just lucky if ps even opens for me to play lol
 
badbanking79

badbanking79

Rock Star
Bronze Level
Joined
Mar 7, 2021
Total posts
248
Awards
1
DK
Chips
6
Same happened to me, had the same avatar (a flag) since I started PS, but few weeks ago they removed it. Nasty little bastards, I am not that upset about it, and figure they have there own reasons for doing it.
 
roberto51

roberto51

Visionary
Platinum Level
Joined
Sep 23, 2020
Total posts
526
Awards
1
Chips
60
Same happened to me, had the same avatar (a flag) since I started PS, but few weeks ago they removed it. Nasty little bastards, I am not that upset about it, and figure they have there own reasons for doing it.
They also removed my flag. Now I still can't choose an avatar. Empty fields. I reported the matter to support. I got info that they have some technical problems but they are working on it. Some time has passed and I still don't have an avatar. Serious poker room and they do such numbers.
 
EmptyHouse

EmptyHouse

Visionary
Platinum Level
Joined
Apr 11, 2022
Total posts
617
Awards
6
PL
Chips
61
Do not worry. This is a known bug. I had the same a few years ago. My avatar disappeared from time to time. Wait a few days or a week. Then you should be able to reload your avatar.
 
Robbit

Robbit

Enthusiast
Bronze Level
Joined
Apr 21, 2013
Total posts
47
Awards
1
Chips
22
I tell you that my avatar also disappears from time to time. But contact the support, they will help you.
 
roberto51

roberto51

Visionary
Platinum Level
Joined
Sep 23, 2020
Total posts
526
Awards
1
Chips
60
Do not worry. This is a known bug. I had the same a few years ago. My avatar disappeared from time to time. Wait a few days or a week. Then you should be able to reload your avatar.
I don't have an avatar for almost a month. I reported the case 9 days ago. I got info not to be nervous because they are working on solving this problem.
 
EmptyHouse

EmptyHouse

Visionary
Platinum Level
Joined
Apr 11, 2022
Total posts
617
Awards
6
PL
Chips
61
And that's good information. They'll fix it and it'll be fine.
 
roberto51

roberto51

Visionary
Platinum Level
Joined
Sep 23, 2020
Total posts
526
Awards
1
Chips
60
And that's good information. They'll fix it and it'll be fine.
I still don't have an avatar but there is some progress. There are flags to choose from in the player's image gallery. Only flags but not all. There is a lot missing in the one I had.
 
MK_

MK_

Legend
Platinum Level
Joined
Sep 14, 2022
Total posts
1,114
US
Chips
410
...yeah standard reply is it's a "known technical issue" and techs "working on it", I've even had them ask me to send in logs for tech to look at on various issues so basically what that means is maybe they will fix it and maybe they won't, good luck...
 
roberto51

roberto51

Visionary
Platinum Level
Joined
Sep 23, 2020
Total posts
526
Awards
1
Chips
60
It seems that they finally got the situation under control. The Avatar is back as well as all the other themes in the Picture Gallery. However, it took far too long.
 
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