Pokerstars account frozen with no warning, no notification and no answer!!

[landore]

So, there are 2 accounts in my household, both are confirmed with personal documents and bank accounts.
I haven't used mine in almost a year because I kinda suck at poker.
A week ago my sister made a transfer to me of just $30 because she owed me $30 and she makes some money there. She is way better than me.
And then both accounts were immediatly frozen. No notification, no warning and no answer so far.

So I don't really care a lot because I had given up poker because I'm not that good at it, but wtf is that? Is it just me or it is a shitty way of treating the users?

I mean, they could block the transfered money while they do whatever they are doing, but block both accounts?

I don't know the point of this post, just wanted to externalize how much I hate pokerstars!

 

[Zorba]

So, there are 2 accounts in my household, both are confirmed with personal documents and bank accounts.
I haven't used mine in almost a year because I kinda suck at poker.
A week ago my sister made a transfer to me of just $30 because she owed me $30 and she makes some money there. She is way better than me.
And then both accounts were immediatly frozen. No notification, no warning and no answer so far.

So I don't really care a lot because I had given up poker because I'm not that good at it, but wtf is that? Is it just me or it is a shitty way of treating the users?

I mean, they could block the transfered money while they do whatever they are doing, but block both accounts?

I don't know the point of this post, just wanted to externalize how much I hate Pokerstars!

If it looks like money laundering they will act, all you need to do is contact them and explain like you did here and they will look into it and most likely reinstate your sisters and your accounts, there are quite a few households that have 2 accounts that I know of, and stars are fine with them, look at it from their point, a dormant account gets a transfer will possibly ring bells on their end.

Good luck.

:top:

 

[landore]

I'm sorry, but I don't see how they could think it is money laundering.
I mean it was 1 transfer of $30 bucks. How can you do money laundering with $30?

I mean, a dormant account getting a $30 transfer is reason enough to do this?
I don't know if I'm crazy, but this has some level of insanity in it.

But the problem is that there's no notification, no warning, and no answer to more than a dozen emails!

And what is taking this f*ck*rs 1 week? I don't know what they are doing, I don't know what they are analyzing and I don't know if it will take 2 days or 2 years.
F*** Pokerstars!

If it looks like money laundering they will act, all you need to do is contact them and explain like you did here and they will look into it and most likely reinstate your sisters and your accounts, there are quite a few households that have 2 accounts that I know of, and stars are fine with them, look at it from their point, a dormant account gets a transfer will possibly ring bells on their end.

Good luck.

:top:

 

[darthjewel]

Usually the money transactions are monitored by software and you cannot argue with the software if there is some logic behind flagging your operation as suspicious.
You do not need to take it personally just ask the support and wait for the explanation.
Then after few days the problem should be solved.

 

[Risto234]

How can you do money laundering with $30?

Only stars knows perhaps ... However 888 isn't better either ... There amounts 10× times smaller are enough for them to raise suspicion lol ... Yes in 888poker 3$ transactions, bets and so on are huge security risk for them ...

 

[abwil2]

Dont they have a live support area there? Oh probably cant get to it if banned. but id email them or maybe have your sister email them and see if she can talk to them without going off

 

[landore]

I think someone froze the accounts manually because there was like a 15 minute delay.
But yeah, they caught my $30 dollar money laundering operation and are analyzing it for 8 days now. Makes perfect sense!

 

[Zorba]

I'm sorry, but I don't see how they could think it is money laundering.
I mean it was 1 transfer of $30 bucks. How can you do money laundering with $30?

I mean, a dormant account getting a $30 transfer is reason enough to do this?
I don't know if I'm crazy, but this has some level of insanity in it.

But the problem is that there's no notification, no warning, and no answer to more than a dozen emails!

And what is taking this f*ck*rs 1 week? I don't know what they are doing, I don't know what they are analyzing and I don't know if it will take 2 days or 2 years.
F*** Pokerstars!

I didn't say it was money laundering, just said if it looks like it to them, and as was mentioned by darthjewel it is software that does it.


They work at their own pace and nothing can be done about that, why would they give you notice of what they perceive as a security breach, do you think you are a priority for them, they take security seriously and you should be thankful for that.

I wish I still had the opportunity to still play there, their customer service and their security teams never gave me and my missus any problems with the 2 accounts we had from the one address. Their customer service was great when I last had interaction with them 2 years ago.

Really??? more than a dozen emails in one week, no wonder you haven't received a reply yet.


Good luck with your issues.

:bandit:

 

[landore]

Really??? more than a dozen emails in one week, no wonder you haven't received a reply yet.

Well, I sent them 1 email in the sunday and my sister too, asking what happened.
Then again on wednesday, then friday, and then was daily emails asking what on earth is happening.

I sent 5 emails and she sent like 8 so far.

 

[valeski 28]

Unfortunately that happens.I hope you get lucky with PokerStars support. and have both accounts available again.

 

[Zorba]

Well, I sent them 1 email in the sunday and my sister too, asking what happened.
Then again on wednesday, then friday, and then was daily emails asking what on earth is happening.

I sent 5 emails and she sent like 8 so far.

You do understand how big a player base Stars has, you're highly likely not the only one that is having some sort of issue, they only have a limited number of staff like any business, things get placed in a queue and are sorted out in turn.
Then there is the probability that a minor $30 problem is less of a priority if they have players with $1000's of worth of issues, or a major colluding ring issue. When it comes to security, they take as long as they see fit and no amount of emails will hurry them up.

That many emails about the one issue in a week is harassment imho. I can just imagine what your 5th and your sister's 8th email were like, I just hope I'm wrong for your sake. Have you ever heard of the phrase "You catch more flies with honey than you do with vinegar" look it up if you haven't.

I really hope you sort out your issues.

:top:

 

[maxivega]

My comment does not help your solution, my view is that you should transfer money to any account in the poker platform, for them everything is suspect and take as fraud or money laundering, no matter how much $. If your sister owed you should've have money in the bank. Contact support, I think if you explain the situation well will help you

 

[PHX]

In the last few months when I email Pokerstars they respond in less than hour.

You claim you had given up on Poker but yet had your sister in same household do a p2p request. You do know that p2p transfers must be raked in order to be withdrawn. Why not she do withdrawal then just give you cash in person.

Pretty much looks like they froze you for multi-accounts. I heard it happen even in legitimate cases their system automatically limits your account when someone gets to it and investigates it they will release it or if you contact them and explain they release it shortly after.

Even if you own both accounts and the sister story is b/s they will not steal your funds. Just explain to them nicely you made a mistake and they will transfer all the funds to one account and close the other account. Of course if you are a multiple offender they may ban you in which case they will let you withdraw your funds. They never steal your funds in fact I have never heard a story of Pokerstars stealing player funds in all my time playing there.

Finally you claim to have given up on Poker but yet here you are on a poker forum. You only got four post on the forum all in this thread it looks like you are here for one purpose only and that is to bash and bad mouth a Poker Room. Or at least it seems like that from your posts.

I hope that I am wrong and that you do have a legitimate query and you are not just here to waste members times who try to help.

The fact is we do not have a Pokerstars Representative on the forum like we do with other rooms so no one here will be able to help out outside of telling you need to contact Pokerstars Customer Support.

Best of luck

 

[sharipov8090]

Ordinary standard freezing of accounts.If you have this not yet was the you necessarily need to through this pass.Money makes money!and this requires a certain verification-and suddenly you are scammers?You will be checked and defrosted.Good luck!

 

[SawViper]

Same thing happened to me. Friend owed me $10 and decided to pay through pokerstars and immediately account got frozen. I respect their security systems and methods but why even have this option if you are just gonna freeze accounts with even a small transfer such as $10 US

 

[frank174]

I've done lots of p2p transfers,to new players and players that havn't played for years never had any issues

 

[KrazyKoo]

Your sister... she hot?

Sorry for off-topic

 

[Mahdi]

I like when people think that Pokerstars wants to hurt them in any way or doesn't care about their costumers
I'm 99.99% sure that you was banned machine and you had just to write to their support from your e-mail. But you had to write normally, if your message even a little close to how you said in your post here I'm not surprised it takes weeks to reply you

 

[terryk]

Your sister... she hot?

Sorry for off-topic

Not creepy at all,,, :smile:

 

[el_soma77]

So, there are 2 accounts in my household, both are confirmed with personal documents and bank accounts.
I haven't used mine in almost a year because I kinda suck at poker.
A week ago my sister made a transfer to me of just $30 because she owed me $30 and she makes some money there. She is way better than me.
And then both accounts were immediatly frozen. No notification, no warning and no answer so far.

So I don't really care a lot because I had given up poker because I'm not that good at it, but wtf is that? Is it just me or it is a shitty way of treating the users?

I mean, they could block the transfered money while they do whatever they are doing, but block both accounts?

I don't know the point of this post, just wanted to externalize how much I hate Pokerstars!

Orita I am blocked, because thanks to my community, I reached $ 20 in my account, I tried to withdraw them to pass them to neteller, and they blocked me I have been trying to solve this situation for 15 days, they have asked me for infinities of documents, ID card, bank documents and other documents, what a madness they have become so anti-democratic and radical.

 

[el_soma77]

I really don't understand why, reason pokerstars has become so strong in its security policies, recently I had 20 dollars in my account thanks to my community, I decided to make a withdrawal, and unfortunately they restricted my account, they asked me for my documents. I sent, they asked me for the bank accounts and the transactions where I say the address, that is, a statement of account I sent them, like 4 more days for the response, then they asked me to send them receipts for my work, and I am a player and basketball coach and I sent them to him, today I am waiting for the answer, for making a withdrawal all this has happened, I hope everything goes well in my real account, what strange things, and I have been playing for like 10 years and the first time that this joke happens to me.