I had my Pokerstars account locked earlier this month, a message appeared, asking me to contact support. I contacted them and they replied that my account had been canceled because I was in association with other players, for me this answer was a big surprise. I sent them an extensive email explaining my situation and it didn't take long for them to reply that they were verifying my account because there was a security breach, they asked me to send copies of scanned documents and proof of address. I sent it the same day and they replied saying that they had already verified and that they were releasing my account again.
same thing happened to me a few weeks ago...and to two of my friends who I play with on a regular basis.
Really shook me...
Got access back after everyone accused had replied.
But it left a really sour taste in my mouth. Sure, I know they should be monitoring and dealing with collusion. But suspending accounts without ever providing evidence, is a lack of respect for customers. My play has diminished substantially since then. I used to play several hours per day. And now I don't even play everyday any more.
I also keep my balance really low and cash out everytime I go over $20.
I got suspended from
unibet immediately after joining...after entering in wrong password for a CC tourney. Never managed to play a single CC game on the site.
They refused to tell me anything about why I was banned. **** 'em.
There are lots of sites to play on. And whilst I too like stars, **** 'em...take your business somewhere else.
Cheers,
JT