Magical Disappearing Money

Shoestringx

Shoestringx

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Ok here is the deal, the last time that I logged off my UltimateBet account I had approximately $125 left. Tonight I sat down to play some poker. Loaded up PokerTracker and PAHUD and went to go sit at a table when I realized that my account balance was $1.08. So basically my money disappeared and I have no idea where it went.

Now, I am not posting here to bash UB or to lay blame on anyone or anything. I am just looking for advice on how to proceed. I sent the following e-mail to UB's support and am currently waiting for a reply:

Hello,

My user name is Shoestringx and my name is XXXX XXXXXX.

I am e-mailing support as there has been money that has gone missing from my account.

July 7th, 2007 was the last time that I played poker on UltimateBet. When I closed the software my account had a balance of approximately $125. I opened my account today, July 11th, 2007 to play poker and my account balance was $1.08. I would like to know where this money went?

I checked the transactions for the last 30 days and the last transaction was on July 7th. My records show no withdrawal or anything else. I just don't understand how $125 can just disappear with no record?

Please respond soon,

Thank You


Is there anything else that I can do, or does anyone have any idea what could have happened?

I've read horror stories on here about UB's customer service, guess I'll find out for myself what it is like.
 
Four Dogs

Four Dogs

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Look at your most recent hand histories. Any hands played while your not at home?
 
JessieBear15331

JessieBear15331

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Not to be the bearer of bad news; but there is a good chance your account was hacked into. Like Four Dogs said, check hand histories. If there were hands played when you weren't on, and that the majority of your money went to a certain person or peoples, it may be them chip-dumping your funds to themself(ves). If you have evidence of that sort, pass it on to UB, and they should try to sort it.
Hope all goes well:)
 
Shoestringx

Shoestringx

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Look at your most recent hand histories. Any hands played while your not at home?

No, I have bonus dollars pending and if someone went out and blew through $125 on my account they would have cleared at least some of the bonus. And nothing of the sort shows up in the transaction history. Also the transaction history shows all tournament buy-ins and there hasn't been any since then.

Honestly I am not as angry as I thought I would be in a situation like this, maybe I'm bottling it up, hope I don't end up taking it out on the cat (joking :) ).
 
shinedown.45

shinedown.45

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If you had made a deposit with your own money then you have all the right to be pissed and somewhat irritated if you won the money through freerolls.
If it had been the latter then I suggest you wait for a reply from support and see what they say, and if your not rightfully compensated for your losses then uninstall the software and move on to a different, more reputable site...........just uninstall software from your comp and take the loss.
Not really much you can do here but complain to support until your fingers are sore from the numerous E-mails you send to support.
 
arkadiy

arkadiy

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Umm, any chance you were drunk / intoxicated and just don't remember? ;)
 
Shoestringx

Shoestringx

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If you had made a deposit with your own money then you have all the right to be pissed and somewhat irritated if you won the money through freerolls.
If it had been the latter then I suggest you wait for a reply from support and see what they say, and if your not rightfully compensated for your losses then uninstall the software and move on to a different, more reputable site...........just uninstall software from your comp and take the loss.
Not really much you can do here but complain to support until your fingers are sore from the numerous E-mails you send to support.

Don't get me wrong, I'm pissed. I think I'm just waiting to see if they have any information on what may have happened before I let my emotions get the better of me.
It was deposited money as well, not freeroll winnings.
 
Shoestringx

Shoestringx

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Umm, any chance you were drunk / intoxicated and just don't remember? ;)

Haha funny you should mention that, I got really, really drunk this past weekend... but I wasn't at home and the place I was ( a cottage) doesn't have internet so I think it is unlikely :D
 
reglardave

reglardave

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UB did a software update in the last couple days.......wonder if it had something to do with yer $ running off. Wait and see what CS tells you before going postal or anything.
 
Shoestringx

Shoestringx

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Not to be the bearer of bad news; but there is a good chance your account was hacked into. Like Four Dogs said, check hand histories. If there were hands played when you weren't on, and that the majority of your money went to a certain person or peoples, it may be them chip-dumping your funds to themself(ves). If you have evidence of that sort, pass it on to UB, and they should try to sort it.
Hope all goes well:)

Indeed, turns out this is what happened. I didn't catch a hand history for it because I'm set to only save hand histories through Pokertracker and PAHUD. But UB sent me a hand history where I lost all my money.

Apparently whoever this asshole was who hacked my account blew all of my money on a $2-4 Pot Limit Omaha table, in about 20 hands or so. I e-mailed them back to tell them it wasn't me and that my account has been hacked and my money dumped to someone else, but they are most likely not going to do anything about it.

But it should be obvious to anyone who looks closely enough what happened, I had never played above $25NL and then all of a sudden I'm on a $2-4 table????

This is really frustrating, I would like to have 10 minutes alone with the piece of shit who did this.....:mad:

Oh well live and learn, I have seen countless warnings around about UB and never really thought much about it....

There goes about 5 months of building up from $20.....
 
arkadiy

arkadiy

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Not blaming it on you, but most hacked accounts are just people using weak passwords.

If it was really hacked, it was most likely a bruteforce program (a program that just checks every random combination of letters and numbers until one works)
 
pokernut

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Man, I'm sorry to hear that shoestring. You'd think that UB would have some kind of team that could crack this so it doesn't happen to anyone else and so you can get your money back.

I wouldn't let the discussions stop between you and UB just yet.

Good luck.
 
mrrigel

mrrigel

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keep at it

as far as customer support goes for any site i have found that a constant barrage of emails or calls (when possible) eventually does get it done. plain and simple, your money is missing from their site....let them know your asking this in forums so it's public and just keep at it. you're right, they are wrong...end of story. trust me on the barrage of emails.
 
NineLions

NineLions

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Can you see anything that looks like chip dumping in the hand history? Short tables, hands lost over and over to the same guys?


CDP always shows the IP that I'm logging in from; UB probably has that info. If nothing else, they should be able to watch for more activity from that IP and maybe pinpoint some computer.



And, keep after UB. Something may come of it yet.
 
arkadiy

arkadiy

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Also, make a HUGE complaint about it on a bunch of forums and tell your story. They will notice after a certain amount of time and will be more than glad for you to give that money back afterwards.
 
Tammy

Tammy

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I'm not sure a bunch of complaints are the answer. Give UB a chance to investigate the matter. I'm sure they will rectify the situation. But keep after it!
 
Dorkus Malorkus

Dorkus Malorkus

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Bleh, some facts.

(a) UB's support sucks. Good luck getting anything that makes sense from them remotely speedily.

(b) Keeping your password secure is your responsibility. Okay, if someone had hacked into your account through UB's servers or something it would be their responsibility, but whoever hacked your account didn't - they got your password somehow, which is your responsibility. It sucks, but you have no chance of getting that money back, sorry.

(c) This should be obvious, but if you used your UB password for anything else, change all instances of the password. In fact it's probably best to change all your passwords just to be safe (after scanning your comp for trojans/keyloggers/etc)
 
mrrigel

mrrigel

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I try to remember to change my password every 3-4 days on FT. Makes me feel safe. Give it a shot.
 
Shoestringx

Shoestringx

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To many responses to quote them all so here goes.

The password that I had was in my mind a fairly safe password, pretty random letters and numbers and I have never told anyone else what it is. All my passwords are random keys on the keyboard with numbers mixed in, i had always assumed this was a safe way to create passwords.

I do use the same password for a few of my poker accounts, all of which were immediately changed before I even made the original post.

I realize that I very likely won't get my money back, but that doesn't mean I won't send them piles and piles of e-mails. A guy's gotta try right:)

I looked through the hand history and it didn't really seem like chip dumping to me, just playing PLO really really bad. I was even up around $90 at one point:rolleyes: .

One thing that gets me is, if someone was goingot go through the effort of hacking an account... why mine, with a realtively small amount of money on it?

Anyway, sent another e-mail off to UB to see what they say.
 
arkadiy

arkadiy

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One thing that gets me is, if someone was goingot go through the effort of hacking an account... why mine, with a realtively small amount of money on it?

It was either:

A. 1 of many
B. Easy to get into
C. One of the few they COULD get into
D. Other? lol
 
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