Issues with Pokerstars software

C

Cezar23927

Rock Star
Silver Level
Joined
Mar 8, 2020
Total posts
106
Chips
0
Pokerstars is very slow

Does anybody else have this problem with pokerstrs running very slow , especialy in the evening.

If I want to enter the application in last at least 5 minutes to conect , in the game it last long to accept if i push a button , with high lag.

I triend from the computer , from the mobile is the same , on other platforms I don t have this problem.
 
Edu1

Edu1

Legend
Platinum Level
Joined
Oct 13, 2017
Total posts
1,991
Awards
16
BR
Chips
152
I don't have any connection problem, the software is working fine for me, even when have more than 250K + players online. If you think is not your internet connection I :dontknow:
 
N

neptun1914

Legend
Silver Level
Joined
Mar 22, 2018
Total posts
1,656
Chips
0
It also happens to me since many more players started playing after the beginning of quarantine. I is not impossible to play but it is definitely more laggy than before. To avoid long login times i recommend you to login earlier during the day when load is lower and keep the lobby window open.
 
milka1605

milka1605

Legend
Loyaler
Joined
Jun 1, 2014
Total posts
2,183
Awards
2
Chips
104
I have no problems with poker sites. Only 888 is sometimes naughty when an update is in progress. There are problems with our forum site. He writes that check the Internet, there is no connection, and then it still downloads. It can be seen the server is overloaded.
 
W

wizcup

Rock Star
Silver Level
Joined
Mar 18, 2020
Total posts
120
Chips
0
It's probably server bandwidth allocation. As of during Covid-19 many players try playing poker. So, it will increase the burden on the server and if you live far from the server location, you will face this problem frequently, especially on peak time.

One solution is using VPN and use the location of the server. However, some poker rooms also suggest that you should not using VPN if you don't want to get banned.

However, if your connection is not fast. Using VPN is just wasting money.
 
Last edited:
A

amniasti

Rock Star
Silver Level
Joined
Feb 11, 2016
Total posts
147
Chips
0
Pokerstars log in issues

hello all please i need to know why i have problem in pokerstars example when i log in and i start to play tournament i say i start with one spin go its ok i start with other spin go and there is problem acount not start with game say me pokersrars ,,not responding,, i have many time contact live chat but nothing still i have this problem thank you
 
Roobz75

Roobz75

Legend
Platinum Level
Joined
Apr 13, 2020
Total posts
1,461
Awards
3
GB
Chips
268
Did anyone else have issues with Pokerstars website on Monday? Think it started around 5pm GMT and went on through most of the evening.
On Tuesday, apparently, they compensated everyone for the disruption, but not the same amount.
I hate unfairness and seeing as those who were effected regardless of their play activity, deposit, bankroll etc... that shouldn't matter in this case, they were disrupted nonetheless.
I think it's wrong to compensate one person $13, another $5 and a few others $1.
There should have been an equal flat rate, the same for all. A dollar is worth nothing in the UK. Some might see it a bit of an insult.

Did anyone else get such a large discrepancy of compensation?
 
mkdrummey

mkdrummey

Visionary
Silver Level
Joined
Mar 14, 2008
Total posts
912
Awards
1
Chips
2
Agree. I got $1 but loads of posts online of people getting $10.

My take on it is the people who deposit and lose the most got the biggest sweetener. And that will probably be returned back within an hour.
 
S

StreetPhd

Rock Star
Silver Level
Joined
Apr 5, 2020
Total posts
241
Awards
4
Chips
1
Did anyone else have issues with Pokerstars website on Monday? Think it started around 5pm GMT and went on through most of the evening.
On Tuesday, apparently, they compensated everyone for the disruption, but not the same amount.
I hate unfairness and seeing as those who were effected regardless of their play activity, deposit, bankroll etc... that shouldn't matter in this case, they were disrupted nonetheless.
I think it's wrong to compensate one person $13, another $5 and a few others $1.
There should have been an equal flat rate, the same for all. A dollar is worth nothing in the UK. Some might see it a bit of an insult.

Did anyone else get such a large discrepancy of compensation?
I was given a chest to open and got $1.
 
P

Puerta2005

Enthusiast
Silver Level
Joined
Apr 24, 2020
Total posts
49
Chips
0
i was on a freeroll and i was first, they refund me the ticket that i was winning at that moment.
 
hugh blair

hugh blair

Legend
Bronze Level
Joined
Apr 8, 2017
Total posts
11,173
Awards
8
Chips
30
Did anyone else have issues with Pokerstars website on Monday? Think it started around 5pm GMT and went on through most of the evening.
On Tuesday, apparently, they compensated everyone for the disruption, but not the same amount.
I hate unfairness and seeing as those who were effected regardless of their play activity, deposit, bankroll etc... that shouldn't matter in this case, they were disrupted nonetheless.
I think it's wrong to compensate one person $13, another $5 and a few others $1.
There should have been an equal flat rate, the same for all. A dollar is worth nothing in the UK. Some might see it a bit of an insult.

Did anyone else get such a large discrepancy of compensation?
2x$25 sit and go and 1x $37.50 milly satellite game crashed on me during start up Sunday was unable to play a single hand have sent a message with screenshot to support if only get $10 I will be at a $77.50 loss.:eek:
Hoping to get a written response from them imagine they are busy maybe these issues have something to do with new software update unsure.
 
MattRyder

MattRyder

🍏 Tech That Works!
Platinum Level
Joined
Sep 12, 2013
Total posts
8,309
Awards
15
Chips
0
2x$25 sit and go and 1x $37.50 milly satellite game crashed on me during start up Sunday was unable to play a single hand have sent a message with screenshot to support if only get $10 I will be at a $77.50 loss.:eek:
Hoping to get a written response from them imagine they are busy maybe these issues have something to do with new software update unsure.
I wonder what they changed? It doesn't look any different.

... and I still have the same bugs.

... sorry to hear about your losses. Hopefully they do something for you Hugh.
 
Last edited:
hugh blair

hugh blair

Legend
Bronze Level
Joined
Apr 8, 2017
Total posts
11,173
Awards
8
Chips
30
Load up looks different used to be more red and show an update green bar white now can not see update green bar whole site looks different lately too Matt.
Before play again will try to uninstall and reinstall maybe after get feedback from support.:confused:

Week 1 task 1
 
PHX

PHX

Legend
Loyaler
Joined
Dec 7, 2014
Total posts
7,127
Awards
16
TT
Chips
68
For most of last week I have had random disconnects and some times certain games like spin n go would not work. Since last Thursday last week I backed off playing my regular schedule. I played only a few spin n go and freerolls.

I also played the Storm as I had satellite and could not un-register. I disconnected around 20 times in storm they were short just 15-20 secs, annoying but game was playable by and large and I still managed to make itm.

Yesterday things seemed to be back in good working order no disconnects for me. Also yesterday I received a goodwill gesture chests for all the technical problems it had $10 in it.
 
PokerStars Guides: Italiano - Dansk - Nederlands - Deutsch - Français - Español - Polski - Norsk - Português - Svenska - PokerStars Mobile - Deutsch Mobile - PS Casino
Top