I do not have any disagreement with the policy in general. Other rooms have similar policy and I have no issues with it but not when it comes to Intertops.
I have had a really bad experience with them with this policy in the past and I do not play there anymore.
This was 3 years ago maybe things have gotten better.
no things have not gotten better. i have 177 dollars more or less all freeroll winnings locked on the site and their support is anything other than helpfull. in one email they say i need to generate like 16 dollars rake and in another they state its like 75 dollars of "gross" rake. whatever that means
i can only collect that rake in cash games and mtt's, not sng's but the site has very little traffic yesterday i played a bit 0.2/0.4 dollar cash game, like one hour but the support told me i did not collect any rake. i clearly did, not much but i was in a few pots over a dollar.
won 1 freeroll but I can't use my balance until I make my first deposit, do you agree with this policy?
won 1 freeroll but I can't use my balance until I make my first deposit, do you agree with this policy?
Same exact thing happened to me 3-4 years ago. I made the playthough then support told me I did not. Every time I would contact them they would give me a different figure in playthrough. I was 1000% sure I made the playthough. After many emails they eventually told me I had to make playthrough from a casino bonus they gave me for opening a new account from 3 years prior.
I told them it was unfair to force a player playthough from a bonus used up 3 years ago. All sites I play on and I play on a lot do not tie you to playthrough once you loose all your bonus money.
I had $120 in my account I told them just deduct the casino bonus it was $5 they said it don't work like that and I was still short $83 in rake before they allow me to withdraw. So I tried to make playthough but I lost it all. Never been back there.
I saw a couple players successfully withdraw from site but they deposit and did not have any freeroll winnings. Hopefully things work out for you and you somehow get to withdraw. Best of luck.
One of my earlier rants from almost 3 years ago to show how long this site has been treating players unfairly.
https://www.cardschat.com/forum/pok...ls-54/intertops-cash-389036/post-4659459.html
interesting. looks like they are trying everything to not payout those freeroll winnings. i also made withdraws in the past so the site seems legit but the way they handle this is terrible imo.
i see you often at the tables, are you really from trinidad and tobago or u just live there? greetings.