I Need Help with an ACR issue

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flossy007700

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How would you feel, if at 7AM you wanted to play some games? It is Sunday, and a day to gift yourself from your hard, weekday labors, right? You deposit 60$, via bitcoin and it receives confirmations beyond 15. You check the ACR client and the balance reflects correctly. Decide to spin a couple slots before entering into a tournament. I chose football frenzy, within the casino, the window pops up like always to deposit into the game. I click OK the window closes which is what happens. Only to look at the ZERO balance on the slot you just dumped into. I thought it was a mistake went back to the client ZERO balance all lost! Still very calm as I’ve been playing here for years, and have never, even seen such a thing. Remembering help is ALWAYS AVAIL 24/7, I’ve emailed, submitted a request, called their worthless phone number, which just disconnects you. It’s been 14 hours and not even a word to resolve, or acknowledge there has been a problem. I expected more from my favorite poker client, “deposit all the time” I have backed them for YEARS defending their integrity to others, and here I am.
 
moots

moots

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If you click on "MY ACCOUNT" and then "financial history", what transactions do you see?
 
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flossy007700

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If you click on "MY ACCOUNT" and then "financial history", what transactions do you see?
Payment MethodDateMoney InMoney OutBalanceNew Deposits Types11:00:12 04/06/2020$2.5$0$2.5New Deposits Types08:37:17 04/06/2020$64.72$0$64.72New Deposits Types18:21:57 04/05/2020$2.23$0$2.23Crypto12:20:14 04/05/2020$84.17$0$84.17New Deposits Types09:11:48 04/05/2020$59.75$0$0New Deposits Types00:11:34 04/05/2020$0.24$0$0.24
 
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flossy007700

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If you click on "MY ACCOUNT" and then "financial history", what transactions do you see?


Payment Method Date Money In Money Out Balance
Crypto 12:20:14 04/05/2020 $84.17 $0 $84.17
New Deposits Types 09:11:48 04/05/2020 $59.75 $0 $0
 
moots

moots

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Those are the "deposits & payouts", if you switch the Game Type to "Internal Transactions", is there anything listed there?

Make sure you select the correct dates.
 
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flossy007700

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Those are the "deposits & payouts", if you switch the Game Type to "Internal Transactions", is there anything listed there?

Make sure you select the correct dates.


Nothing excetp $2 in bets form 1.75 I had in the account
 
abwil2

abwil2

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I Think hes asking if there are any transfers in your account.
 
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flossy007700

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FIXED ACCOUNT BALANCE CREDITED THANKS ACR!

Took a little while, I think the problem was within the old casino software updating over to the new casino. ACR took care of me; just want to let everyone know your money is safe with them.
 
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flossy007700

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ACR FIXED ACCOUNT BALANCE CREDITED THANKS ACR!

Took a little while, I think the problem was within the old casino software updating over to the new casino. ACR took care of me; just want to let everyone know your money is safe with them.
 
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