
twizzybop
Legend
Silver Level
Welcome to www.pokerhost.com. mac will be right with you.
mac
Welcome to PokerHost customer support! How may I help you?
twizzybop
yes you may
mac
May I please have your security answer?
twizzybop
out of curiosity.. money table.. when 2 playes go out at the same time.. how is position determined for 3rd?
mac
May I please have your security answer?
twizzybop
either you want to help me or you don't?
mac
Sure.
twizzybop
ok then
mac
I just need your security answer?
twizzybop
are you live help or not?
mac
Yes but I need to know you have an account with us.
mac
Please answer what is your favorite sport team?
twizzybop
lol so if I asked a question about this site.. I would need an account?
twizzybop
I have one granted but that has nothing to do with a question
mac
Please understand this how the site works. It is just to give a better service to our customers.
twizzybop
lol it isn't even about service
twizzybop
general question about the game
mac
I know but understand this is normal procedure.
mac
Need to ask you for your security answer.
mac
If you have an account an somebody else is using your user name would you like this?
twizzybop
Never mind then.. lol go through a hassel to get a questoned answered isn't worth it..
twizzybop
you can still get live help just by watching a table yes?
mac
Pardon me?
twizzybop
anybody in general can get live help by watch a table correct?
twizzybop
by watching sorry
mac
Yes. No problem.
twizzybop
so why would we need to worry about security when a question is asked?
twizzybop
I could see *if* my account was hacked or something of that nature
twizzybop
and I was asking about my account in general
mac
If your the owner of the account I think you will appreciate to know that we check that no one else is using your user name.
twizzybop
I'm not worried about it.. I know how to deal with fraud and such
twizzybop
tracing hackers and what nots
mac
Please understand this part of my job. And I have to ask this to all our players.
twizzybop
All I want is a simple question answered
mac
I know I understand. But I need to have the answer first.
twizzybop
I don't even get this hub-bub from the ebay live help
mac
Would you be so kind to help me on this?
twizzybop
Not really cause I won't jump through hoops to ask "You" a question
mac
Unfortunately sir then I am not allow to help you.
twizzybop
that will bold well by word of "Mouth" that says Pokerhost's Live help is not allowed to help me
mac
Sir let me try to help you?
twizzybop
I did allready
twizzybop
I asked a question and you never answered it.
mac
Basically I need your security answer.
twizzybop
you answered a question with a question
mac
Well in order to answer you the question I need to know I am giving the answer to customer.
twizzybop
doesn't look good on your part
twizzybop
lol why is it some sort of secret
mac
I really trying to help you. Would you allow me?
twizzybop
well is it?
twizzybop
cause if it is you definatly need to take out the part where I can send it to my e-mail
mac
Sure send the e-mail to supprot@pokerhost.com.
twizzybop
lol no mine silly
twizzybop
the place where I log my ID and e-mail to actually start this live help
twizzybop
it has this nice little box you check if you want this particular conversation e-mailed to yourself
twizzybop
Which then of course I could show everyone the "little secret" you will tell me
mac
Sure. Just click on it to request it.
mac
May I ask do you want my help?
twizzybop
Of course I do just waiting for you to answer
mac
May please have your security answer?
mac
May I ask why you do not want to give your security answer?
twizzybop
If you really don't know the answer then say so.. nothing wrong in admitting you don't know. I do it all the time when volunteering my time down on the Ebay Discussion Help boards
mac
I know the answer sir.
mac
But I need you to please tell me you security answer.
twizzybop
cause you are live help.. you make it seem like you are supposed to keep everything a secret
twizzybop
I don't want to jump through hoops to get 1 questioned answered
mac
Well sir would you like my help?
twizzybop
you answer the question and I go on my merry way, simple as that
twizzybop
I figured tallking to suppport was supposed to be easier and faster then actually writing to you in an e-mail
mac
Well please understand our procedures. If you are unable to answer the security answer this means this is not your account. So we need to take special measure regarding to this account. Because some one may want to have access to it.
twizzybop
Then let me worry about that
twizzybop
you remind me of my bank
mac
Sure I just need your security answer.
twizzybop
is that your answer?
twizzybop
if it is I will still go on my merry way
I allready went through hoops to get there as you initially read. I put my nickname and e-mail in before I even talked to Live help. Yet they want me to tell them my security answer before they help me. Sort of reminds me of getting customer service on the phone now a days. Please press #2 to go here then after that you need to press #5 to get to there. Yet then after that you have to press #3 to finally get a customer rep.
Yet I know that answering the security question would have got me the answer but I just won't cause it had nothing to do with my account in general. Never seen Live Help so anal about answering 1 question. Well in my opinion anyway. Just asking for suggestions on how to go about it next time
Cause I know when I get in my stubborn mood, I just won't budge an inch. :hello:
mac
Welcome to PokerHost customer support! How may I help you?
twizzybop
yes you may
mac
May I please have your security answer?
twizzybop
out of curiosity.. money table.. when 2 playes go out at the same time.. how is position determined for 3rd?
mac
May I please have your security answer?
twizzybop
either you want to help me or you don't?
mac
Sure.
twizzybop
ok then
mac
I just need your security answer?
twizzybop
are you live help or not?
mac
Yes but I need to know you have an account with us.
mac
Please answer what is your favorite sport team?
twizzybop
lol so if I asked a question about this site.. I would need an account?
twizzybop
I have one granted but that has nothing to do with a question
mac
Please understand this how the site works. It is just to give a better service to our customers.
twizzybop
lol it isn't even about service
twizzybop
general question about the game
mac
I know but understand this is normal procedure.
mac
Need to ask you for your security answer.
mac
If you have an account an somebody else is using your user name would you like this?
twizzybop
Never mind then.. lol go through a hassel to get a questoned answered isn't worth it..
twizzybop
you can still get live help just by watching a table yes?
mac
Pardon me?
twizzybop
anybody in general can get live help by watch a table correct?
twizzybop
by watching sorry
mac
Yes. No problem.
twizzybop
so why would we need to worry about security when a question is asked?
twizzybop
I could see *if* my account was hacked or something of that nature
twizzybop
and I was asking about my account in general
mac
If your the owner of the account I think you will appreciate to know that we check that no one else is using your user name.
twizzybop
I'm not worried about it.. I know how to deal with fraud and such
twizzybop
tracing hackers and what nots
mac
Please understand this part of my job. And I have to ask this to all our players.
twizzybop
All I want is a simple question answered
mac
I know I understand. But I need to have the answer first.
twizzybop
I don't even get this hub-bub from the ebay live help
mac
Would you be so kind to help me on this?
twizzybop
Not really cause I won't jump through hoops to ask "You" a question
mac
Unfortunately sir then I am not allow to help you.
twizzybop
that will bold well by word of "Mouth" that says Pokerhost's Live help is not allowed to help me
mac
Sir let me try to help you?
twizzybop
I did allready
twizzybop
I asked a question and you never answered it.
mac
Basically I need your security answer.
twizzybop
you answered a question with a question
mac
Well in order to answer you the question I need to know I am giving the answer to customer.
twizzybop
doesn't look good on your part
twizzybop
lol why is it some sort of secret
mac
I really trying to help you. Would you allow me?
twizzybop
well is it?
twizzybop
cause if it is you definatly need to take out the part where I can send it to my e-mail
mac
Sure send the e-mail to supprot@pokerhost.com.
twizzybop
lol no mine silly
twizzybop
the place where I log my ID and e-mail to actually start this live help
twizzybop
it has this nice little box you check if you want this particular conversation e-mailed to yourself
twizzybop
Which then of course I could show everyone the "little secret" you will tell me
mac
Sure. Just click on it to request it.
mac
May I ask do you want my help?
twizzybop
Of course I do just waiting for you to answer
mac
May please have your security answer?
mac
May I ask why you do not want to give your security answer?
twizzybop
If you really don't know the answer then say so.. nothing wrong in admitting you don't know. I do it all the time when volunteering my time down on the Ebay Discussion Help boards
mac
I know the answer sir.
mac
But I need you to please tell me you security answer.
twizzybop
cause you are live help.. you make it seem like you are supposed to keep everything a secret
twizzybop
I don't want to jump through hoops to get 1 questioned answered
mac
Well sir would you like my help?
twizzybop
you answer the question and I go on my merry way, simple as that
twizzybop
I figured tallking to suppport was supposed to be easier and faster then actually writing to you in an e-mail
mac
Well please understand our procedures. If you are unable to answer the security answer this means this is not your account. So we need to take special measure regarding to this account. Because some one may want to have access to it.
twizzybop
Then let me worry about that
twizzybop
you remind me of my bank
mac
Sure I just need your security answer.
twizzybop
is that your answer?
twizzybop
if it is I will still go on my merry way
I allready went through hoops to get there as you initially read. I put my nickname and e-mail in before I even talked to Live help. Yet they want me to tell them my security answer before they help me. Sort of reminds me of getting customer service on the phone now a days. Please press #2 to go here then after that you need to press #5 to get to there. Yet then after that you have to press #3 to finally get a customer rep.
Yet I know that answering the security question would have got me the answer but I just won't cause it had nothing to do with my account in general. Never seen Live Help so anal about answering 1 question. Well in my opinion anyway. Just asking for suggestions on how to go about it next time