fletchdad
Jammin................
Loyaler
Warning, this is a very long post, due to me copying and pasting the email exchanges to show what dealing with 888 reducing my account balance to zero with no email, no warning, no explanation was like.....
I had an account at 888. There have been changes in germany, where I live, in the gambling laws. I did not really know what this meant, as I play mainly stars, but also BCP and 888. I could not log in to my account at 888, and wasnt all that worried. Then I re-downloaded and installed the SW, logged in and my account was at $0.
I asked in the 888 support thread, and was not well supported, in my opinion. I would like to link this post to the 888 support thread as well, but I will wait for a MOD to tell me if that is cool or not. The support was not all that bad, but not all that great either.
I contacted 888 and got a response that I had to open a German account and had to verify myself etc, and I asked if I could just withdraw my funds. I am copying and pasting their reponse below with 2.)****. I sent them my bank details and asked if I need to send a copy of my passport and got this response below marked 1.)****
Basically, they seem to be screwing me out of my funds. I never got an email about the change in policy, my account was still active (until they deleted it, when I requested to withdraw my funds) and my account balance was reduced to zero. I did NOT have a year of dormancy, which can cause this. I normally do not ever write posts like this, but 888 went from a cool room to a scam. I can see no other reason for them to treat me like this. All I want are my funds, and they don't address that at all......
Below are the email exchanges. The second response is listed first below, and the initial email exchange is at the bottom, the mails chronologically go from bottom to top, most recent emails are at the top so it kinda goes backward.....
1.)****Hallo ****,
Ihr 888.de Konto mit Benutzernamen ‘Fletchdad’ wurde aufgelöst, da die Online-Identitätsprüfung nicht erfolgreich durchgeführt werden konnte.
Um ein permanentes Konto zu erhalten, müssen Sie ein neues Konto bei 888.de mit einem anderen Benutzernamen registrieren und die Online-Identitätsprüfung erfolgreich bestehen.
Bitte stellen Sie sicher, dass Sie Ihre Daten bei der Registrierung so wie auf Ihrem Personalausweis/Reispass angeben. Dies erhöht die Erfolgsaussicht bei der automatischen Online-Identitätsprüfung.
Wir entschuldingen uns für etwaige Unannehmlichkeiten.
Mit freundlichen Grüssen,
Kundendienst
888.de
Which translates to:
Hello ***, Your888.de account with username ‘Fletchdad’ was canceled because the online identity check could not be carried out successfully. To get a permanent account, you have to register a new account at 888.de with a different username and successfully pass the online identity check. Please make sure that you enter your data when registering as on your identity card / passport. This increases the chances of success with automatic online identity verification. We apologize for any inconvenience. Kind regards, Customer service 888.de Below is the email exchanges copied and pasted
2.)****
Response (26/07/2021 01.18 PM)
Dear ****,
Thank you for contacting us.
****, please tell us your banc details in order for us to manually withdrawal the money for you.
If you require further assistance with this or any other matter, please feel free to contact us.
Kind regards,
Theodor O.
Member Support Representative
Support@888casino.com
https://www.888casino.com
***************************************************************************
Note: Please do not disclose your password to any individual or organization claiming to be representing 888casino . If you receive an e-mail or phone call from someone requesting your password, report it to us immediately. Contact details for our Member Support Department can be found at: http://888-external-en.custhelp.com/app/home/p/1 . Please provide your Support ID whenever contacting us.
***************************************************************************
18+ Play responsibly! - www.888.com/responsible-gaming
Customer (26/07/2021 11.43 AM)
Hi Rouven,
thank you for your answr. Is there any way I can just withdraw my remaining funds?
Thank you
****
Gesendet: Sonntag, 25. Juli 2021 um 13:03 Uhr
Von: "888casino"
An: ***@***
Betreff: Dormant account?? [Reference #: 210725-001520]
Response (25/07/2021 01.03 PM)
Dear ****
Thank you for your message.
My name is Rouven P. I was very happy to review your request.
Firstly, I would like to apologise for any inconvenience caused.
Here at 888 we have strict security regulations and must comply with all requirements of the licensing authorities.
****, due to the new gambling laws in Germany, your account has been migrated. To transfer the balance of 46.06$ from your old account to the new one, please verify your player account.
Please note that the account verification for all members from Germany is done via Schufa and cannot be influenced by us. Furthermore, only one account per member is allowed at 888.de.
Schufa has not been able to verify your account so far. Unfortunately, we do not have any information as to why the account verification failed.
As your details could not be verified so far, we are unfortunately not allowed to grant you access.
****, in order to move forward at this point, I recommend that you contact Schufa directly at www.meineschufa.de and request a self-disclosure of the data available there.
This way you can judge for yourself where the underlying difference lies. It is possible that you are registered with a different address.
Please check your details and change them if necessary (up to 5 times possible) so that a new request can be made to Schufa.
Only if your registered data is confirmed by Schufa, the restrictions on your account can be lifted. This must be done within 30 days, if this could not be done within this period, your account will be deleted. Please also see our user agreements: https://www.888.de/sicherheit-datenschutz/nutzungsvereinbarung/
****, if you have any further questions or require any information, please do not hesitate to contact us, we will be happy to assist you.
888Poker thanks you for contacting us and have a gr888 Sunday!
Kind regards
Rouven P.
Member Services
kontakt@888.de
https://www.888poker.de/
***************************************************************************
Note: Please do not share your password with individuals or companies claiming to represent 888casino. If you receive an email or phone call from someone requesting your password, report it to us immediately. Contact information for our customer service department can be found at: http://888-external-en.custhelp.com/app/home/p/1 . Please include your support ID whenever you contact us.
***************************************************************************
18+ Play responsibly! - www.888.com/responsible-gaming
Auto-Response (25/07/2021 12.15 PM)
Dear Member,
Thank you for contacting 888casino .
This is an autoreply to inform you that we’ve received your e-mail.
For an immediate solution to your query, we suggest that you first browse our Online Help feature, where most frequently asked questions are answered.
We will reply to your query as soon as possible and with individual care. Please bear in mind though, that during peak times it may take up to 48 hours to reply.
If you haven’t already done so, we recommend that you visit the link below, which addresses the most common questions and problems encountered by our members:
http://888-external-en.custhelp.com/app/home/p/1
We appreciate your patience and thank you for choosing 888casino .
Sincerely,
Support Manager
Support@888casino.com
https://www.888casino.com
**********************************************************************
Note: Please do not disclose your password to any individual or organization claiming to be representing 888casino . If you receive an e-mail or phone call from someone requesting your password, report it to us immediately. Contact details for our Member Support Department can be found at: http://888-external-en.custhelp.com/app/home/p/1 . Please provide your Support ID whenever contacting us.
**********************************************************************
18+ Play responsibly! - www.888.com/responsible-gaming
Customer (25/07/2021 12.13 PM)
Hello, I have not played 888 for a while (but it has been a few times in the last year sooo...) and I tried to log in and could not. This went on for a while - me trying to log in unsuccesfully - then I reinstalled the software and my account is been emptied of funds..... I have no emails from 888 with any warning about dormant account so I am confused as to why my funds have dissapeared from my account. email ***@*** site name: Fletchdad Thank you ***
I had an account at 888. There have been changes in germany, where I live, in the gambling laws. I did not really know what this meant, as I play mainly stars, but also BCP and 888. I could not log in to my account at 888, and wasnt all that worried. Then I re-downloaded and installed the SW, logged in and my account was at $0.
I asked in the 888 support thread, and was not well supported, in my opinion. I would like to link this post to the 888 support thread as well, but I will wait for a MOD to tell me if that is cool or not. The support was not all that bad, but not all that great either.
I contacted 888 and got a response that I had to open a German account and had to verify myself etc, and I asked if I could just withdraw my funds. I am copying and pasting their reponse below with 2.)****. I sent them my bank details and asked if I need to send a copy of my passport and got this response below marked 1.)****
Basically, they seem to be screwing me out of my funds. I never got an email about the change in policy, my account was still active (until they deleted it, when I requested to withdraw my funds) and my account balance was reduced to zero. I did NOT have a year of dormancy, which can cause this. I normally do not ever write posts like this, but 888 went from a cool room to a scam. I can see no other reason for them to treat me like this. All I want are my funds, and they don't address that at all......
Below are the email exchanges. The second response is listed first below, and the initial email exchange is at the bottom, the mails chronologically go from bottom to top, most recent emails are at the top so it kinda goes backward.....
1.)****Hallo ****,
Ihr 888.de Konto mit Benutzernamen ‘Fletchdad’ wurde aufgelöst, da die Online-Identitätsprüfung nicht erfolgreich durchgeführt werden konnte.
Um ein permanentes Konto zu erhalten, müssen Sie ein neues Konto bei 888.de mit einem anderen Benutzernamen registrieren und die Online-Identitätsprüfung erfolgreich bestehen.
Bitte stellen Sie sicher, dass Sie Ihre Daten bei der Registrierung so wie auf Ihrem Personalausweis/Reispass angeben. Dies erhöht die Erfolgsaussicht bei der automatischen Online-Identitätsprüfung.
Wir entschuldingen uns für etwaige Unannehmlichkeiten.
Mit freundlichen Grüssen,
Kundendienst
888.de
Which translates to:
Hello ***, Your888.de account with username ‘Fletchdad’ was canceled because the online identity check could not be carried out successfully. To get a permanent account, you have to register a new account at 888.de with a different username and successfully pass the online identity check. Please make sure that you enter your data when registering as on your identity card / passport. This increases the chances of success with automatic online identity verification. We apologize for any inconvenience. Kind regards, Customer service 888.de Below is the email exchanges copied and pasted
2.)****
Response (26/07/2021 01.18 PM)
Dear ****,
Thank you for contacting us.
****, please tell us your banc details in order for us to manually withdrawal the money for you.
If you require further assistance with this or any other matter, please feel free to contact us.
Kind regards,
Theodor O.
Member Support Representative
Support@888casino.com
https://www.888casino.com
***************************************************************************
Note: Please do not disclose your password to any individual or organization claiming to be representing 888casino . If you receive an e-mail or phone call from someone requesting your password, report it to us immediately. Contact details for our Member Support Department can be found at: http://888-external-en.custhelp.com/app/home/p/1 . Please provide your Support ID whenever contacting us.
***************************************************************************
18+ Play responsibly! - www.888.com/responsible-gaming
Customer (26/07/2021 11.43 AM)
Hi Rouven,
thank you for your answr. Is there any way I can just withdraw my remaining funds?
Thank you
****
Gesendet: Sonntag, 25. Juli 2021 um 13:03 Uhr
Von: "888casino"
An: ***@***
Betreff: Dormant account?? [Reference #: 210725-001520]
Response (25/07/2021 01.03 PM)
Dear ****
Thank you for your message.
My name is Rouven P. I was very happy to review your request.
Firstly, I would like to apologise for any inconvenience caused.
Here at 888 we have strict security regulations and must comply with all requirements of the licensing authorities.
****, due to the new gambling laws in Germany, your account has been migrated. To transfer the balance of 46.06$ from your old account to the new one, please verify your player account.
Please note that the account verification for all members from Germany is done via Schufa and cannot be influenced by us. Furthermore, only one account per member is allowed at 888.de.
Schufa has not been able to verify your account so far. Unfortunately, we do not have any information as to why the account verification failed.
As your details could not be verified so far, we are unfortunately not allowed to grant you access.
****, in order to move forward at this point, I recommend that you contact Schufa directly at www.meineschufa.de and request a self-disclosure of the data available there.
This way you can judge for yourself where the underlying difference lies. It is possible that you are registered with a different address.
Please check your details and change them if necessary (up to 5 times possible) so that a new request can be made to Schufa.
Only if your registered data is confirmed by Schufa, the restrictions on your account can be lifted. This must be done within 30 days, if this could not be done within this period, your account will be deleted. Please also see our user agreements: https://www.888.de/sicherheit-datenschutz/nutzungsvereinbarung/
****, if you have any further questions or require any information, please do not hesitate to contact us, we will be happy to assist you.
888Poker thanks you for contacting us and have a gr888 Sunday!
Kind regards
Rouven P.
Member Services
kontakt@888.de
https://www.888poker.de/
***************************************************************************
Note: Please do not share your password with individuals or companies claiming to represent 888casino. If you receive an email or phone call from someone requesting your password, report it to us immediately. Contact information for our customer service department can be found at: http://888-external-en.custhelp.com/app/home/p/1 . Please include your support ID whenever you contact us.
***************************************************************************
18+ Play responsibly! - www.888.com/responsible-gaming
Auto-Response (25/07/2021 12.15 PM)
Dear Member,
Thank you for contacting 888casino .
This is an autoreply to inform you that we’ve received your e-mail.
For an immediate solution to your query, we suggest that you first browse our Online Help feature, where most frequently asked questions are answered.
We will reply to your query as soon as possible and with individual care. Please bear in mind though, that during peak times it may take up to 48 hours to reply.
If you haven’t already done so, we recommend that you visit the link below, which addresses the most common questions and problems encountered by our members:
http://888-external-en.custhelp.com/app/home/p/1
We appreciate your patience and thank you for choosing 888casino .
Sincerely,
Support Manager
Support@888casino.com
https://www.888casino.com
**********************************************************************
Note: Please do not disclose your password to any individual or organization claiming to be representing 888casino . If you receive an e-mail or phone call from someone requesting your password, report it to us immediately. Contact details for our Member Support Department can be found at: http://888-external-en.custhelp.com/app/home/p/1 . Please provide your Support ID whenever contacting us.
**********************************************************************
18+ Play responsibly! - www.888.com/responsible-gaming
Customer (25/07/2021 12.13 PM)
Hello, I have not played 888 for a while (but it has been a few times in the last year sooo...) and I tried to log in and could not. This went on for a while - me trying to log in unsuccesfully - then I reinstalled the software and my account is been emptied of funds..... I have no emails from 888 with any warning about dormant account so I am confused as to why my funds have dissapeared from my account. email ***@*** site name: Fletchdad Thank you ***
