I like that Partypoker has live chat. You can immediately talk with them and solve your problems. Unfortunately, I couldn't find it on GG which made it a bit harder. Nowadays, I think every room should have a live chat option.
Yup I agree, a live chat option should be found on every site to not just sort out technical issues but to also moderate if needs be.
I have had various levels of service from the different sites - from good to bad. However, I will say that not that long ago I had an issue with GG that lingered several days. Suddenly, someone attended to the problem, corrected it and then sent an apology. I thanked them in return and then received a thank you for my patience with another apology.
It dissolved what had been a frustrating situation and left me feeling there was an employee who genuinely cared I had been inconvenienced and was determined to set things right. It left me with a very good impression of GG.